What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Thursday, October 12, 2017
“Very strong HRIS platform, but requiring BoR status (even with…”
Very strong HRIS platform, but requiring BoR status (even with latest shift, Z'fits is dictating the BoR) is frustrating. Functionality of each module, from org charts to benefit review is outstanding. We particularly like the automated onboarding with e-signature capability. The benefit-related customer service is lacking due to Zenefits really being a product company as opposed to a benefit broker. Also wish that the payroll integration with ADP was tighter.
★★★★★
Tuesday, October 10, 2017
“I really like Zenefits, it is very easy to use…”
I really like Zenefits, it is very easy to use and for the techs to use also. I will definitely look forward to using it from now on. The only thing that I dont really like is if one of the techs missing clicking on something there is no way I can go in and fix it for them.
★★★★★
Tuesday, October 3, 2017
“Zenefits is an easy way for me to check my…”
Zenefits is an easy way for me to check my benefits, request time off, check on my employment status, etc. I always have trouble navigating Zenefits, and the information it provides feels somewhat lacking, or at least it isn't organized very well.
★★★★★
Thursday, September 21, 2017
“Requesting time off is simple, my benefit information is easy…”
Requesting time off is simple, my benefit information is easy to access when I need it. Zenefits makes it extremely easy for employees to view their benefit information as well as request time off. All of the information I need is right at my fingertips when it comes time to make a doctor's appointment or schedule off for a vacation.
★★★★★
Thursday, September 14, 2017
“I have used Zenefits for about a year and will…”
I have used Zenefits for about a year and will be changing systems very soon. No cost. I like the ease of the onboarding system and ability to push to payroll seamlessly. It is relatively easy to use. Customization is possible but not always easy. They changed so that they charge for a number of features now, they dont offer payroll in many states, they no longer have dedicated reps, you have email into a general support area and in many cases my response to support needs were very slow. They seem to have had some challenges with growth and their original promise of offering a free system that was robust and growing in exchange for brokering service commissions no longer really holds true.
★★★★★
Tuesday, September 5, 2017
“The user interface is very clean and easy to use.…”
The user interface is very clean and easy to use. It's never hard to figure out how to do what you're looking to do--I've never had to reach out for help. It's nice to have things like time-off and health benefits in one consolidated spot, minimizing the logins I have to remember. Honestly, nothing, I've never had a problem and am always pleasantly surprised how easy it is to accomplish what I want to.
★★★★★
Tuesday, September 5, 2017
“We utilized this solution at a Series B funded startup…”
We utilized this solution at a Series B funded startup at the time and the major influence for selecting Zenefits was due to price point and customization. You are able to keep clean employee files, documents, and have new hires e-sign their paperwork. Sometimes the system was very clunky, we were not able to do certain things and some users would have different views, although the same permissions. Support was very poor here. Although we used this system during 2015 when there was a lot of internal turmoil at Zenefits. Overall we made it work!
★★★★★
Thursday, August 10, 2017
“Zenefits has helped our start up company manage like a…”
Zenefits has helped our start up company manage like a big company. I love the HR management, onboarding, benefits management, compliance, and time off aspects in particular and so do our employees. I look forward to adding Zenefits payroll once it is available in our state. Seriously, I cannot say enough good things about it! Saves time, makes the HR generalist look like a rock star, streamlines processes, syncs with Intuit Online Payroll, HSA, integrated HR reports, support is very responsive Does not sync with QuickBooks desktop, have had trouble activating G Suite and Principal apps
★★★★★
Wednesday, August 9, 2017
“I would recommend using a competitor. The hidden fees made…”
I would recommend using a competitor. The hidden fees made one question if their pricing will change drastically in the future. Be cautious. The product itself appeared to be a nice solution in the market. It was simple to navigate. The onboarding automation was a great feature. Pricing isn't clear. They charge an implementation fee after you sign up. It would not necessarily be a deal breaker for me but the fact that the fee is hidden and isn't clear from the beginning makes one questions the business values. Not sure if partnering with such an enterprise like that is best when dealing with such a sensitive aspect of my business.
★★★★★
Tuesday, August 8, 2017
“Overall, we would definitely recommend Zenefits, particularly for smaller organizations…”
Overall, we would definitely recommend Zenefits, particularly for smaller organizations like ours, since it is efficient to have all HR handled in one place. Lots of features, and now that payroll processing is possible, it has become so comprehensive that everything is in one place. Pricing is still affordable, even though they now charge for features that used to be free. The new interface is relatively easy to use, and we definitely appreciate the continued efforts to improve the program. Customer service remains an area for improvement. The quality is definitely inconsistent, and unfortunately, we've had more bad experiences than positive ones. There's lots of being bounced from one person/department to another, and occasionally unresponsiveness--it was a nightmare renewing our insurance plans.
