What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Tuesday, August 8, 2017
“This software simplifies the employee onboarding process dramatically. You are…”
This software simplifies the employee onboarding process dramatically. You are able to send out the offer letter and other hiring documents, collect direct deposit information as well as tax forms and verify the I9 forms all is the software. All of this is included free of charge. The company is founded on the fact that they want to earn your employer healthcare plan, however we worked to go through this process with them and had a poor experience. The service started out as free and then they took fuctionality away and added it to upgraded paid plans instead of in the free version.
★★★★★
Tuesday, August 8, 2017
“I really like the hiring, background checks, and HR benefits…”
I really like the hiring, background checks, and HR benefits integration. These features simplify our work, give us a professional appearance, and provide great benefits to our customers. Zenefits needs an integration with ADP. It also needs more performance management capabilities. I also worry about all the management changes in the company.
★★★★★
Friday, August 4, 2017
“The platform, while not perfect, is user friendly and pretty…”
The platform, while not perfect, is user friendly and pretty awesome. The customer service and brokerage is AWFUL I can't even begin to list all of the costly errors and confusion they have caused from a brokerage standpoint. Use the platform to organize employee info and allow for self service Until they fix their customer service problem, avoid using them for insurance brokerage I hope that the ZENEFITS model teaches other companies like the Paychex and ADPs how to be more innovative and cost effective w/their approach to customers 0 STARS - for customer service 3 STARS - for platform...could stand to be more robust in certain areas.
★★★★★
Saturday, July 22, 2017
“The site is pretty easy to navigate. Customer service is…”
The site is pretty easy to navigate. Customer service is great. When you email them, they respond same day and do their best to find a solution for you. They are open to feedback and make the necessary changes quickly. We did start a little rocky because we felt we had to ask the question to get an answer. They essentially did not how much information to give us. But as I mentioned, customer service was very good at answering our questions.
★★★★★
Tuesday, July 18, 2017
“Simple and easy to use HR benefits From the moment…”
Simple and easy to use HR benefits From the moment I began using this platform, it was so straightforward and easy that I didn't even need to go through any on boarding. Everything was where you would expect it to be and it all just worked.
★★★★★
Tuesday, June 27, 2017
“I like that the cards are available quickly via mobile…”
I like that the cards are available quickly via mobile app. I also find that having access to pay stubs and additional information is very useful because I don't like to carry a lot of cards on me. The mobile app is a double edged sword; while it's convenient to have access to your information, it's not very easy to make changes on the go.
★★★★★
Tuesday, June 27, 2017
“Onboarding feature is great and the HR specialists are super…”
Onboarding feature is great and the HR specialists are super helpful! They are extremely responsive and knowledgeable. No automated performance review system, however they do have many tools and docs that are easy to use and lead you in the right direction.
★★★★★
Wednesday, June 21, 2017
“If I could give them a zero i would. Over…”
If I could give them a zero i would. Over 5 different reps have emailed me even though I unsubscribed 6x to their spam emails. Please leave our company alone.
★★★★★
Friday, June 16, 2017
“Zenefits is extremely user friendly. Our employees use it with…”
Zenefits is extremely user friendly. Our employees use it with no errors and we have changed our processes because of how well Zenefits works. Payroll was a nightmare to say the least--this feature needs a lot of work. I would also like to be able to have my managers be able to utilize the performance management platform--which currently they cannot unless I give Admin rights (which we do not want to do)
★★★★★
Friday, June 16, 2017
“Onboarding made simple I love the onboarding feature. It allows…”
Onboarding made simple I love the onboarding feature. It allows me to have a very specific sign on employment letter laying out the specifics of an employee's employment requirements. I can also get the required tax information upfront. So simple to use and the customer service has been great with any of my questions! I dislike the fact you now have to pay per employee to obtain the sick/vacation time feature. I realize things cost more as improvements are made, but I liked having the sick/vacation feature part of the free package.
