What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Friday, June 9, 2017
“WORST customer service ever. When they finally did follow through…”
WORST customer service ever. When they finally did follow through at all, they gave my insurance the wrong date. AVOID AT ALL COSTS
★★★★★
Thursday, June 8, 2017
“Employee experience and navigation extremely straightforward. No training needed: intuitive…”
Employee experience and navigation extremely straightforward. No training needed: intuitive user friendly design. Lack of customization in some areas. Heavy focus on core benefits, limited tools for additional benefits, such as linking 401ks.
★★★★★
Wednesday, June 7, 2017
“Freedom to do other work. Not having to do paperwork…”
Freedom to do other work. Not having to do paperwork all day. That it's super easy to use by everyone. I spend less time doing paperwork. Employees can take control of their onboarding and make changes. They can request PTO and see what is pending and how many hours they have remaining. Zenefits is like having a silent HR person.
★★★★★
Wednesday, June 7, 2017
“I really like the interface and how easy it is…”
I really like the interface and how easy it is to navigate the site. It was a little difficult to change my address though. I wish you could make your info public so that employees can find out public information about others.
★★★★★
Thursday, May 18, 2017
“Overall, its a really easy to use tool I like…”
Overall, its a really easy to use tool I like the simplicity of the dashboard. A lot of other programs just list everything or its very cluttered. I guess the one thing I would like to see is the time off tab, if the days you have could be split up into different categories. Like PTO, sick, bereavement. Anytime i need to know i either have to go ask around my office or have to read my employee handbook.
★★★★★
Monday, May 8, 2017
“The interface is easy to use, and it's easy to…”
The interface is easy to use, and it's easy to sync with our other HR tools. We even purchased a new ATS just to use with Zenefits. The customizability of forms and what not is limited. I would like to create more forms, but the process is not as easy.
★★★★★
Tuesday, May 2, 2017
“Would prefer some more true benefits advice from the benefits…”
Would prefer some more true benefits advice from the benefits advisor. while she helped me a lot with this open enrollment, I felt that I was driving the discussions rather than she. I would've like more advice from her regarding which plans to target and what other companies my size are doing. Zenefits makes onboarding and benefits enrollment paperless and easy. The third party app integrations help round out the onboarding process. Sometimes the app integrations don't work. Third party app store is minimal. Would like integration with my current 401k provider.
★★★★★
Tuesday, May 2, 2017
“Great Sales support! Employee on boarding, HR Handbook wizard, 3rd…”
Great Sales support! Employee on boarding, HR Handbook wizard, 3rd Party App integration - ADP, XERO. Great Sales support! The payroll module doesn't allow for Illinois payroll.
★★★★★
Thursday, April 20, 2017
“The program is easy to use, easy to set up…”
The program is easy to use, easy to set up and great way to organize our employee information/benefits. The phone app made it that much easier since we have a lot of off-site employees. Zenefit's staff is great too-- they are always very helpful and quick to respond. I'd like to see more features to the program - a section to schedule an employee review (reminders to do so on the management end), HR request from our employees (request to meet, anonymous suggestions), ability to add in custom fields (our reasoning: under the benefits section we could add fields that state vehicle they operate, if they have a company cell phone, company computer, etc. just to keep those records all in one place).
★★★★★
Wednesday, April 19, 2017
“The integrations are very useful and are helpful in taking…”
The integrations are very useful and are helpful in taking or HR processes to the 21st century. I would highly recommend it/ The cons are that the document feature is very weak and we were under the impression that it would be included in the order of zenefits.
