Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Wednesday, July 16, 2014
“Zenefits is an incredible platform that has revolutionized the way…”
Zenefits is an incredible platform that has revolutionized the way we deal with onboarding and paying contractors and employees. There's nothing I don't like about Zenefits - really. Since there are no costs associated with Zenefits. I think anyone owes to themselves to try Zenefits.
★★★★★
Tuesday, July 15, 2014
“It's easy to sign on and change things as needed.…”
It's easy to sign on and change things as needed. The customer service is really nice and helpful where they can be. I had tons of problems trying to upload my legal documents to sign up for zen payroll. However, the customer service and engineering teams were really helpful in trying to get it fixed, but it took over a week and multiple lines of communication to finally get it up and running. That being said, I understand sometimes you have to work through the kinks! Be patient! Start-ups go through growing pains, but I think overall, this is a great company and service that will only improve.
★★★★★
Tuesday, July 15, 2014
“It was not intrusive to use, and it was easy…”
It was not intrusive to use, and it was easy to find important information. There were some issues getting emails/notifications about forms to be filled out, or sometimes I would not receive emails that others received. None. I have little experience with this type of software.
★★★★★
Monday, June 16, 2014
“Incredible platform and service. Simplified what had been a total…”
Incredible platform and service. Simplified what had been a total nightmare for me into a completely digital process that I could do in a matter of minutes. Saved me significant time, money and headaches. Its a must have for any company looking to ease the burden of HR.
★★★★★
Monday, June 16, 2014
“Zenefits has saved me dozens of hours (and measureless compliance…”
Zenefits has saved me dozens of hours (and measureless compliance fears and brain damage) by handling all of our critical paperwork (hiring, healthcare, etc.) for our 15 employees. I'm excited to work with them for the rest of my entrepreneurial career!
★★★★★
Monday, December 16, 2013
Twin Falls“My company just implemented this software and I must say…”
My company just implemented this software and I must say that I am very satisfied. The ease of use and the efficiency of getting my previous work converted greatly improved the experience. Thank you so much!
★★★★★
Monday, November 11, 2013
“When my company started using Zenefits as its primary payroll…”
When my company started using Zenefits as its primary payroll software we were all surprised. It is so easy to use, and so efficient. I would definitely recommend this if you are looking for a great piece of payroll software.