Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Wednesday, October 22, 2014
“It is easy to see and track all of your…”
It is easy to see and track all of your HR needs using their intuitive dashboard. Plus, all of our 3rd party vendors are linked through this one system, so we can make all changes (pay, benefits, PTO, etc.) in the Zenefits dashboard and it automatically updates throughout all our outside vendors. We had some challenges in getting all of our health benefits set up and the communication during that time was not as prompt as it should have been. Our company has really benefited from using Zenefits, and the customer service has been pretty good over all.
★★★★★
Thursday, October 16, 2014
“Zenefits has grown rapidly over the last year, and these…”
Zenefits has grown rapidly over the last year, and these are symptoms that they are not handling that too well: * Enrollment did not include plans that our company had requested. * Fixes took so long that employees could not enroll prior to the open enrollment deadline. * Employees lost coverage for weeks, some of whom had very expensive consultations and procedures scheduled during that time. That's a pretty stressful thing for people, which is what Zenefits is aimed to reduce. * First payroll with Zenefits wasn't ready and required manual checks to be cut directly from our company.
★★★★★
Tuesday, August 12, 2014
“I like that it's all accessible online and that it…”
I like that it's all accessible online and that it was relatively easy to set up. I don't know a ton about benefits, and there wasn't much information given about the type of coverage we have. Talk to someone who can explain your coverage and the sort of plan you have. The salespeople are selling the software and the technology. That doesn't give any sort of understanding of coverage.
★★★★★
Tuesday, August 12, 2014
“It's very convenient and has very good customer service. I…”
It's very convenient and has very good customer service. I don't have too many complaints. They do a great job of handling questions and objections if you have an issue. It's perfect for big companies. They handle their payroll services really well, and it's a very simple process for both employees and the management that sets it up.
★★★★★
Tuesday, August 12, 2014
“It's very easy to see what insurance plans I'm signed…”
It's very easy to see what insurance plans I'm signed up for, as well as grabbing my insurance numbers right off the site. This makes it easy to give my information, even if I don't have the actual card on hand. When I first started working with them, it seemed that their customer support team wasn't big enough. That was about eight months ago, but when I had an issue last month (July 2014), they were very responsive, so it seems they have made some solid investment in CS. Don't worry about whether or not you understand competitors or have a ton of background in software. Just focus on whether or not it is easy and intuitive to use.
★★★★★
Tuesday, August 12, 2014
“I like the ease of use, as well as the…”
I like the ease of use, as well as the clear details and definitions of steps in the process and relevant information. Sometimes, it is hard to reach access to more in-depth information and descriptions when needed. Have another source to double-check questions with while doing it.
★★★★★
Tuesday, August 12, 2014
“I love that everyone enters in their own information. I…”
I love that everyone enters in their own information. I am a Sales Director and am responsible for onboarding new hires, training them, etc., but that also requires me to handle all their paperwork, benefits, etc., which I despise. With Zenefits, I can simply give them the URL, and they handle the rest! The platform functions well, but I think we've had some issues with getting personal attention when we've called in. I think that there is always room to make things more user-friendly, namely providing a surplus of information about what choices mean when selecting different benefits. It doesn't need to be on the front page, but at least a button where there is the option for more information would be nice. I think that with anything, you have to look at the cost vs value and timesaving. I think that when you look at it from these measures, it's a pretty clear no-brainer to use the platform.
★★★★★
Tuesday, August 12, 2014
“It was easy to understand and quick to follow. It…”
It was easy to understand and quick to follow. It does not allow you to move forward unless you fill out all the requirements. Be ready to fulfill all the necessary requirements, but it's definitely easy to follow after having all the required documents.
★★★★★
Thursday, July 17, 2014
“Love Zenefits. Makes HR/benefits super easy, and it's free. What…”
Love Zenefits. Makes HR/benefits super easy, and it's free. What more do you want?
★★★★★
Wednesday, July 16, 2014
“I like how easy it is the access via a…”
I like how easy it is the access via a computer. You don't need to meet with insurance brokers. And, if I need to change any information, I can do it quickly. I don't like answering a lot of questions. Some times there is a lag in response. But besides that, there not much to complain about. Have your W2 forms and other paperwork on hand to answer questions quickly.
