Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
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Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Tuesday, July 28, 2015
“The best all-in-one platform. Implementation staff are knowledgeable and great…”
The best all-in-one platform. Implementation staff are knowledgeable and great as creative problem solving to meet our unique needs. Account support staff are flexible and available. Platform does not accommodate all desired templates. Know what you need so you know what questions to ask. This will allow you to know exactly what you are getting into.
★★★★★
Tuesday, July 28, 2015
“Application is very simple and looks great. Slight learning curve,…”
Application is very simple and looks great. Slight learning curve, but very intuitive. Takes some time to on board your team of employees. Not much else exists out there, so Zenefits has a great market share and the product doesn't fall short.
★★★★★
Wednesday, July 15, 2015
“Stumbled upon Zenefits via searching for a better PTO tracking…”
Stumbled upon Zenefits via searching for a better PTO tracking system (we're in CA and subject to a new law for part-time EEs) than Excel spreadsheets. Found that it does WAY more than just track PTO and produce reports; I love that it integrates with so many other business management systems we use (like payroll and medical) so that we don't have to enter the same exact data into multiple systems. Customer service and satisfaction is a top goal at Zenefits, and it shows through in every way they conduct business and listen to feedback about the software. Helps keep us compliant with state regulations and by being our benefits broker, we can ask questions and get answers and advice from licensed individuals. I can't think of HR management without Zenefits. Zenefits is very user friendly. Great for small to midsize businesses that are looking to seamlessly manage benefits, onboarding, and personnel changes all in one place. They have dedicated account managers and a whole team of customer service representatives so the support is great! They are also constantly enriching their product offering with new Business Intelligence tools and management capabilities. My only recommendation would be to allow for more flexibility to customize different features and to incorporate a date field for making employee changes so we can keep track of when an employee was promoted or received a raise and their job progression throughout their time at the company. We've had a few communication issues between broker and carrier, but the Zenefits team was great at proactively solving them. Great for organization of information, personnel, payroll changes, and onboarding.
★★★★★
Monday, July 13, 2015
“They made everything super easy and there was no cost…”
They made everything super easy and there was no cost for us. I don't have any complaints about the product or the vendor. I don't have any suggestions - if you see a demo of the product, I think you'll be thrilled.
★★★★★
Thursday, July 9, 2015
“Really a pleasure to work with them. Very responsive. I'll…”
Really a pleasure to work with them. Very responsive. I'll say that again... THEY ARE VERY RESPONSIVE. That was the biggest plus for me as a business owner. Customer Support Knowledgable Staff Nice system & UI No complimentary back rubs.
★★★★★
Thursday, July 2, 2015
“I think it has a pretty inexpensive, if not free,…”
I think it has a pretty inexpensive, if not free, pricing model that I heard about so that's really neat. It's also perfect for small businesses. I know they spent a lot of time with us helping with onboarding. I don't really have anything specific so far that I dislike about the product or vendor! I say look for an easy, intuitive experience, onboarding support, and pricing model. Like I said above, I think Zenefits has a reasonable pricing model - sure it's a lot of upfront time to switch over, but it really helps alleviate some of the tedious tasks our HR person did in the office.
★★★★★
Friday, June 26, 2015
“I've been using Zenefits to manage my company's HR, payroll…”
I've been using Zenefits to manage my company's HR, payroll and benefits for more than a year. Makes my life so much easier! Love Zenefits.
★★★★★
Thursday, June 25, 2015
“With Zenefits, I don't need to hire an HR person,…”
With Zenefits, I don't need to hire an HR person, I don't need to spend hours a week running payroll, and I know all my employment docs and info are in one place. Hard to imagine going back to pre-Zenefits.
★★★★★
Tuesday, June 23, 2015
“I have to say, our open enrollment was a breeze.…”
I have to say, our open enrollment was a breeze. As we’ve grown, onboarding has continued to make things pretty easy for me - and the addition of the Managers features that allows full access is a really big step for the service. We have run into a few carrier related issues, that we resolved, but it would have been nice to know sooner that there was going to be a problem. However, I can’t really blame them, as they let us know as soon as they found out. I’ve recommended their service to a few people, because free, and easy to use go a long way to me.
★★★★★
Friday, June 19, 2015
“The product is very easy to use and streamlines a…”
The product is very easy to use and streamlines a lot of my HR processes. This work used to take hours and now it takes minutes. Their customer support team is also very helpful. There are certainly some limitations with the program but it's still a relatively new product and they are always rolling out new features and enhancements. Figure out exactly what your needs are and compare them to Zenefits' offering. While they offer a fantastic platform there are still a number of features that they don't have at this stage so it's worth making sure it's the right fit for your business at this point in time.
