Wednesday, September 9, 2015 Verified Review #41229 Jay Reehal [LION] from The Peoples Agency The worst telecoms provider ever. PLEASE STAY AWAY IF YOU VALUE YOUR BUSINESS.Took them over a month, and 10 engineers and a whole load of excuses before they had our lines put in, and even then they still were not working. We lost £60k worth of business. Extremely unhelpful, left us for dead. Still had the cheek to over charge us for calls that were included within our price plans. 7 months later still not been resolved. Wouldn't even give them a star if the option was available.Dont know how the owners sleep at night. Bunch of lying thieves . URGE YOU TO NOT EVER USE TIMICO, PAY THE EXTRA BIT AND GO FOR SOMEONE BETTER . Response from Timico:09 November 2015 at 06:27We’re sorry that you’ve left dissatisfied with how we handled your complaint. However, much of what you have written here is inaccurate and unfair, hence why we felt it necessary to respond. You originally gave us incorrect address information which is why your broadband line was provided in the wrong premises. We worked very hard to fix this problem as quickly as possible, but were on the back foot because of the wrong information you gave us. Working with BT we got you broadband back within a matter of days – ‘10 engineers’ is a significant exaggeration. We agree we made an error in wrongly charging you for calls to mobile, which should have been included in your plan. When you pointed this out to us we made a full correction and credit back to you. The reason it then took months to resolve, was your excessive damages claim and insistence on involving solicitors and the Ombudsman. You’ll remember the lawyers threw out all of your points. The Ombudsman agreed fully with Timico’s position, commending us for the goodwill gesture we made to you. The Ombudsman also rejected your appeal, recognising how unreasonable it was. We’re sorry your business was impacted by a loss of broadband, but it was not our fault. We acted honestly and in good faith at all times. 7 of 12 people found this review helpful. Did you find this review helpful?