Merlin Telecommunications Ltd

Merlin Telecommunications Ltd

28 Reviews

What is Merlin Telecommunications Ltd?

You won’t find a more maverick team than our guys at Merlin Telecoms. After many years in the telecoms industry we got fed up with customers not been completely satisfied by the big brands’ pricing and service, so Merlin Telecoms was created to be very different to the rest.

We'll share with you the industry’s pricing secrets and help you save money (up to 70%) whilst delivering awesome service. We're committed to making sure all our clients are happy with every aspect of their telecoms and that they have exactly what they need for their business now and as it grows. Flexibility is our watch word, putting you in control so that you always have exactly what you need and only pay for for what you use.

Our clients become more efficient by having the best lines, calls, broadband, data and Ethernet solutions and much more, including VoIP and our own pro-iPBX, according to what works best for them.

When we say customer service we genuinely mean it, with a 30 day customer agreement, we have got to provide great, flexible service because we don't believe in customers being bound by contracts that don’t suit them. Simply, a genuine commitment to good honest business values and the very best technology and support.

Serchen Index

57.00
8
Employees
28
Reviews
183
Followers
N/A
Likes

Merlin Telecommunications Ltd Key Features

Pro-iPBX hosted phone system.

Wildix - web based phone system.

Data connections

Calls and lines

Networking and cabling

What is Merlin Telecommunications Ltd?


Merlin Telecommunications Ltd Product Details

Our Pro-iPBX VoIP system is reliable and robust, with 24/7 support, so you are never without support or emergency back up.

Featuring:-

  1. A call reporting tool allowing you to produce fully customised data reports
  2. Call recording for monitoring/staff training
  3. Instantly managed out of hours services - no need to remember to change your phones to night service
  4. Built in business continuity for when disaster strikes - divert calls to a mobile or analogue line.
  5. Auto attendant to route your calls to the correct department and create call queues to dictate the on-hold experience for your clients and manage call volume.
  6. No maintenance charges
  7. Free support and incredible customer care by our tech team

And, if you need a system that gives you remarkable collaboration within your company, look no further than our Wildix offering.

  • This web based tool enables simple, instant and secure communication between employees wherever they are situated, anywhere in the world. Helping you save up to 25% of your working time.
  • Use any office phone or mobile device to:- set up a video conference share your desktop send faxes and virtual reminders with a click
    know where your colleagues are, with the geolocation function, see if they are online, absent or do not want to be disturbed
  • Integrates with an abundance of CRM systems and hardware
  • Includes advanced encryption system for maximum security

Wildix is a real game changer.

Both systems are completely and utterly flexible. We will customise any solution to suit your needs now and in the future, as your business changes and grows. We don't charge for support or making any changes to your system. You're in the driving seat and we'll always help you achieve a completely tailored system for you.

We provide every data connection from ADSL, to leased line and ethernet connections and full network and cabling services.


Merlin Telecommunications Ltd Support & Customer Service

Merlin clients always get to speak to an advisor immediately and most problems are generally resolved in the first phone call.

Our team are all tech experts, with years of experience between them. We are human and have a great sense of humour! Big believers in treating you as we would wish to be treated ourselves and we always act in your best interests.

We strive for excellence and our aim is to provide you with the best service you have ever known.

Our service promise:-

We answer calls in a maximum of 30 seconds, but generally between 2 and 6 seconds.

Log and respond to all technical faults raised by telephone within 60 minutes with a resolution diagnosis.

We offer full support to all emergencies out of normal working hours.

Log and respond to all technical faults raised by email, voicemail and fax within 4 hours and if outside of normal working hours 8.30 - 6.00pm- we will respond to at the earliest possible opportunity on the next working day.


Countries Merlin Telecommunications Ltd Services Available In

UK Business


Merlin Telecommunications Ltd Pricing

We keep our pricing very simple and basic. Low cost pricing to mobiles, UK Landline and Overseas calls however many calls you make. No tiers and fully itemised. We guarantee that we will match costs on a like for like basis.

Not fans of 5 or 7 year contracts, we don’t tie you in, but do offer a 2 or 3 year deal that includes unlimited calls (and we mean unlimited) and the 3 year deal includes the cost of your hardware to help you spread the cost of initial expenditure.


Merlin Telecommunications Ltd Free Trial Information

Ask for a free audit of your current system. We will analyse your current invoices, look at your system and give you our impartial recommendations for the future.

We are more than happy to send you a handset to “plug and play.” A great opportunity to trial our system before buying. No hardsell and no commitment.

Contact Merlin now on 0800 877 8810 to learn more about the benefits we can provide to make your business thrive.


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Merlin Telecommunications Ltd Reviews

5.0

Excellent!

28 Reviews

Last reviewed on
04 October 2019

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Thursday, October 3, 2019

Great friendly service from the Merlin Telecom team. Always happy to help if required. We moved our business away from BT based on Merlin's ability to be competitive on costs and provide a suitable solution. Highly recommended.

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Wednesday, September 4, 2019

Having used Merlin in my previous role to install voIP systems across multiple sites, I can say that their service and support is second to none. I would highly recommend them. If you'd like a provider who provides 1st class support then this is the company you need !
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Sunday, August 4, 2019

Absolutely Brilliant! Been lucky enough to have been using Merlin for several years now. They have made such a positive difference to the practices I have worked in. They are consistently cheery & helpful and will always go above & beyond.

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Wednesday, July 10, 2019

We have used Merlin ever since they started and have always been impressed by the service we have had from them. Any fault or query is dealt with immediately, and if it is BT's fault they ensure that it is chased constantly so that it is fixed as soon as possible. We have thrown all sorts of requests at them over the years re new lines, upgrades, improvements etc but they have always come up with the answers ! Thank you !

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Wednesday, July 10, 2019

We have used Merlin ever since they started and have always been impressed by the service we have had from them. Any fault or query is dealt with immediately, and if it is BT's fault they ensure that it is chased constantly so that it is fixed as soon as possible. We have thrown all sorts of requests at them over the years re new lines, upgrades, improvements etc but they have always come up with the answers ! Thank you !

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Thursday, July 4, 2019


Merlin Telecom have been brilliant with their approach and customer service over the years. We have experienced best flawless setup and connection from Merlin.

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Tuesday, March 12, 2019

I have been with Merlin for quite a few years and cannot recommend them highly enough. Whenever we have had any issues with our phones or lines they have been on it straight away. They are always friendly and helpful and prompt us when we need to change the hours on the phones for bank holidays, Christmas etc. I never consider any of the other phone companies who ring up as I know I won't get as good a service.

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Sunday, March 10, 2019

Always so helpful - thank you

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Friday, March 1, 2019

We've used Merlin Telecom for over 5 years now. Their knowledge and service is impeccable. We recommend them to everyone, and we don't see that changing any time soon!

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Thursday, February 28, 2019

Highly recommend Merlin Telecommunications - very pleased with all they have done for us and very quick to respond to any little queries we have had. Polite and professional service provided - thanks guys.

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