Merlin Telecommunications Ltd

(22) Excellent!
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Merlin Telecommunications Ltd

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About Merlin Telecommunications Ltd

Merlin Telecommunications was formed in 2007. The Directors soon became fed up with hearing stories about atrocious customer service and incomprehensible pricing packages and tariffs, so decided they would buck the trend and provide a superior service and provide simple, straightford and easy to understand bills and pricing structure.

Wanting to abolish trussing customers up into long contracts with hefty exit penalties, also meant the birth of the 30 day contract.

Our mission is to provide UK businesses with the very best service, pricing and an unbeatable customer friendly agreement.

From data, lines and calls, SIP Trunks to full blown bespoke VoIP systems, we also provide an awesome web based unified communications solution - a superb collaboration tool for business.

We are completely independant, so not tied to any suppliers and that means we are constantly searching for innovative products to keep us and you, bang up to date with rapid advances in technology.

Our customers tell us they love what we do, because we are different. We are easy to talk to, incredibly knowledgeable and get things done quickly.

Honest, objective and impartial and far more nimble than our industry-giant competitors. You might say, refreshingly different!

Merlin Telecommunications Ltd Product Details

Our Pro-iPBX VoIP system is reliable and robust, with 24/7 support, so you are never without support or emergency back up.

Featuring:-

  1. A call reporting tool allowing you to produce fully customised data reports
  2. Call recording for monitoring/staff training
  3. Instantly managed out of hours services - no need to remember to change your phones to night service
  4. Built in business continuity for when disaster strikes - divert calls to a mobile or analogue line.
  5. Auto attendant to route your calls to the correct department and create call queues to dictate the on-hold experience for your clients and manage call volume.
  6. No maintenance charges
  7. Free support and incredible customer care by our tech team

And, if you need a system that gives you remarkable collaboration within your company, look no further than our Wildix offering.

  • This web based tool enables simple, instant and secure communication between employees wherever they are situated, anywhere in the world. Helping you save up to 25% of your working time.
  • Use any office phone or mobile device to:- set up a video conference share your desktop send faxes and virtual reminders with a click
    know where your colleagues are, with the geolocation function, see if they are online, absent or do not want to be disturbed
  • Integrates with an abundance of CRM systems and hardware
  • Includes advanced encryption system for maximum security

Wildix is a real game changer.

Both systems are completely and utterly flexible. We will customise any solution to suit your needs now and in the future, as your business changes and grows. We don't charge for support or making any changes to your system. You're in the driving seat and we'll always help you achieve a completely tailored system for you.

We provide every data connection from ADSL, to leased line and ethernet connections and full network and cabling services.

Merlin Telecommunications Ltd Support & Customer Service

Merlin clients always get to speak to an advisor immediately and most problems are generally resolved in the first phone call.

Our team are all tech experts, with years of experience between them. We are human and have a great sense of humour! Big believers in treating you as we would wish to be treated ourselves and we always act in your best interests.

We strive for excellence and our aim is to provide you with the best service you have ever known.

Our service promise:-

We answer calls in a maximum of 30 seconds, but generally between 2 and 6 seconds.

Log and respond to all technical faults raised by telephone within 60 minutes with a resolution diagnosis.

We offer full support to all emergencies out of normal working hours.

Log and respond to all technical faults raised by email, voicemail and fax within 4 hours and if outside of normal working hours 8.30 - 6.00pm- we will respond to at the earliest possible opportunity on the next working day.

Countries Merlin Telecommunications Ltd Services Available In

UK Business

Merlin Telecommunications Ltd Pricing

We keep our pricing very simple and basic. Low cost pricing to mobiles, UK Landline and Overseas calls however many calls you make. No tiers and fully itemised. We guarantee that we will match costs on a like for like basis.

Not fans of 5 or 7 year contracts, we don’t tie you in, but do offer a 2 or 3 year deal that includes unlimited calls (and we mean unlimited) and the 3 year deal includes the cost of your hardware to help you spread the cost of initial expenditure.

Merlin Telecommunications Ltd Free Trial Information

Ask for a free audit of your current system. We will analyse your current invoices, look at your system and give you our impartial recommendations for the future.

We are more than happy to send you a handset to “plug and play.” A great opportunity to trial our system before buying. No hardsell and no commitment.

Contact Merlin now on 0800 877 8810 to learn more about the benefits we can provide to make your business thrive.

Merlin Telecommunications Ltd Key Features

  • Pro-iPBX hosted phone system.
  • Wildix - web based phone system.
  • Data connections
  • Calls and lines
  • Networking and cabling

Merlin Telecommunications Ltd Reviews

5.0

Out of 5 stars
(22 Reviews)

Excellent!

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from CBT Travel

Tuesday, March 12, 2019

I have been with Merlin for quite a few years and cannot recommend them highly enough. Whenever we have had any issues with our phones or lines they have been on it straight away. They are always friendly and helpful and prompt us when we need to change the hours on the phones for bank holidays, Christmas etc. I never consider any of the other phone companies who ring up as I know I won't get as good a service.

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Sunday, March 10, 2019

Always so helpful - thank you

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from DaMtek

Friday, March 1, 2019

We've used Merlin Telecom for over 5 years now. Their knowledge and service is impeccable. We recommend them to everyone, and we don't see that changing any time soon!

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Thursday, February 28, 2019

Highly recommend Merlin Telecommunications - very pleased with all they have done for us and very quick to respond to any little queries we have had. Polite and professional service provided - thanks guys.

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from DaMtech IT Support

Thursday, February 28, 2019

We've used Merlin Telecom for over 5 years now. Their knowledge and service is impeccable. We recommend them to everyone, and we don't see that changing any time soon!
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from Bespoke Law Services

Thursday, February 28, 2019

I would have no hesitation in recommending Merlin Telecom what so ever. Have used their services for several years and they have been superb, very efficient, and totally professional. Nothing is ever to much trouble. Just Brilliant!

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Friday, February 8, 2019

We've used Merlin for several years now and can only say that it's been a positive experience. It's a great phone system combined with top quality customer support and technical expertise from the team at Merlin

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Tuesday, February 5, 2019

Merlin are the 4th emergency service. The whole team are fantastic and always available, they provide everything a veterinary practice needs to operate efficiently and go above and beyond expectation with regards to service. Thank you

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Friday, February 1, 2019

Merlin Communications have excellent products backed up by brilliant customer service - a rarity in this field. I cannot recommend them highly enough!

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Friday, February 1, 2019

We have been using Merlin Telecommunications for several years now to provide our 3 veterinary surgeries phone system. We have a fairly complicated set up which Merlin deal with brilliantly. They are very personable and professional and always friendly! We experience very little issues with the system and those small issues that might crop up are easily dealt with by the Merlin team. They also deal with our fibre broadband supply so i never have to deal directly with BT again, woohoo! I and The Wheelhouse Vets would 100% recommend Merlin Telecommunications.

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Friday, February 1, 2019

We have been using Merlin Telecommunications for several years now to provide our 3 veterinary surgeries phone system. We have a fairly complicated set up which Merlin deal with brilliantly. They are very personable and professional and always friendly! We experience very little issues with the system and those small issues that might crop up are easily dealt with by the Merlin team. They also deal with our fibre broadband supply so i never have to deal directly with BT again, woohoo! I and The Wheelhouse Vets would 100% recommend Merlin Telecommunications.

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Friday, February 1, 2019

Can't recommend this company enough! We have been with Merlin for years and they have consistently gone above and beyond with their customer service. We wouldn't have any hesitation in recommending Merlin Telecommunications!

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Thursday, January 31, 2019

I have been dealing with merlin for 7-8 years, always found their customer service exeptional, always friendly and happy to help with any problem you may have. We will continue to use merlin for our telephone system for the foreseable future.

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Thursday, January 31, 2019

Merlin provide a personal service and go out of their way to be helpful and find speedy resolutions to problems. Nothing is too much trouble and their "out of hours" support is excellent.

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Thursday, January 31, 2019

We have worked alongside Merlin for many years now, partnering with them to provide telecom and connection services. We know they will provide our mutual clients with an excellent service, but, more importantly, will treat our clients as we would ourselves. They operate with integrity and empathy, so the client has exactly what they need as promised each time. We also use Merlin to provide our own VOIP system and cannot fault it.

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Wednesday, January 30, 2019

As a customer of Merlin Telecommunications for some years, I cannot recommend them highly enough for their advice, support and technical knowledge. Nothing is too much trouble and their customer service always exceeds expectations. Thanks!

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Wednesday, January 30, 2019

Merlin have looked after our telephony for around 8 years and I’m happy to say it’s one of the few areas of the business in which I do not need to be involved. I trust them implicitly. They offer a personalised and friendly service, flexibility and creative solutions. On the rare occasion there has been a problem, they tell me about this before I’ve noticed. Whatever the issue or whatever I need, Merlin arrange this there and then, and always cost effectively.

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Tuesday, January 29, 2019

Having worked with Merlin Telecommunications for several years I have found their customer service and attention to detail superb. Great company, one I strongly recommend.

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Monday, January 28, 2019

Excellent customer service, expertise and reliability. I would recommend Merlin to anyone.

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Wednesday, January 16, 2019

Been with Merlin now for what seems for ever ( are so good we cannot remember what it would be like without them ) ;-) but at least 3 years now and they keep getting better ;-) . Always ahead of the game tech wise and as a lifetime Geek I really appreciate this. But from a vet practice perspective the most important thing is SERVICE!! 3 days ago suddenly our whole network went down, including VOIP phones!! Can you imagine how popular I was as IT Support!! After trying all other avenues to diagnose the issue I had Andy from Merlin on the phone for 1 hour as we went over everything ( a lot nothing really to do with Merlin ) and we found a Network Loop involving one of our bits of hardware, that was not picked up on any of the normal diagnostic software we used. Removed one cable and whole Network back to normal!! Awesome support speaking to real people on the phone 24/7 very rare now a days. Well done Merlin and thank you. Cannot recommend too highly.

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Wednesday, January 16, 2019

I have used Merlin for a number of years now. They are a very good company with excellent customer support. In particular, I highly recommend Andrew Bricknell and Andrew Craven who really know their stuff. Top marks - well done and keep up the good work!

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Wednesday, January 16, 2019

Merlin set up and installed our voip phone system and its very easy to use and the support we get is fantastic! I highly recommend them and im looking forward to updating our phones and adding more outbound lines. Fantastic service and fantastic on cost.

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This page was last updated 12 March 2019 08:57