Merlin clients always get to speak to an advisor immediately and most problems are generally resolved in the first phone call.
Our team are all tech experts, with years of experience between them. We are human and have a great sense of humour! Big believers in treating you as we would wish to be treated ourselves and we always act in your best interests.
We strive for excellence and our aim is to provide you with the best service you have ever known.
Our service promise:-
We answer calls in a maximum of 30 seconds, but generally between 2 and 6 seconds.
Log and respond to all technical faults raised by telephone within 60 minutes with a resolution diagnosis.
We offer full support to all emergencies out of normal working hours.
Log and respond to all technical faults raised by email, voicemail and fax within 4 hours and if outside of normal working hours 8.30 - 6.00pm- we will respond to at the earliest possible opportunity on the next working day.