TeamSupport.com
★★★★★ 4.9 · 34 Reviews
What is TeamSupport.com?
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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TeamSupport.com Reviews (34)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TeamSupport earns overwhelming praise as a reliable, user-friendly help desk platform that users consistently choose and retain long-term.
Users repeatedly highlight the intuitive interface, straightforward setup, and ability to track tickets, manage customer inquiries, and support team collaboration from a single system. Many mention switching from in-house solutions, shared email boxes, or competing platforms and view it as a clear upgrade. The software's customization and integration capabilities—including APIs, CRM connections, and connections to platforms like JIRA and Highrise—are frequently cited as strengths. Responsiveness from the TeamSupport team itself is praised across reviews, with users noting the company proactively adds features and addresses requests.
A handful of minor complaints surface: one user notes column filters could be easier to configure, and another reports difficulty connecting and loading attachments like images and videos reliably. One review mentions a JIRA integration caused issues with tags and product names, though the user acknowledged needing more research. These issues are isolated and don't diminish the overall sentiment. The product's cost-effectiveness and ability to handle high ticket volumes are also noted as advantages.
★★★★★
Monday, August 11, 2014
MachMotion“TeamSupport is an excellent issue ticket tracking software. I have…”
TeamSupport is an excellent issue ticket tracking software. I have used it for three years and they are regularly adding great features. They are very responsive to questions, feature requests and problems. I highly recommend TeamSupport to anyone needing to keep track of issues.
★★★★★
Monday, August 11, 2014
Global eTraining“-Great system of monitoring and keeping track of issues coming…”
-Great system of monitoring and keeping track of issues coming in from clients. -Simplistic Set-up and easy to use -Great at keeping reports and logging information -Can use some work on attachments - e.x. Images, videos and dropbox files have a difficult time of connecting or loading properly, have had to use other means sometimes to connect with clients
★★★★★
Monday, August 11, 2014
Evisions“We searched, demoed and searched, demoed and sat on several…”
We searched, demoed and searched, demoed and sat on several sales demos. The folks at TeamSupport were awesome, very responsive but not overly pushy. In fact they implemented an enhancement request to the product before we ever purchased it. These guys really rock! We are in the process of rolling it the support site out and I almost certain after all the testing we have done things will work out just right. Oh did I mention the cost? Priced very well!
★★★★★
Monday, August 11, 2014
Assured Software Limited“Team support is our primary customer service tool to help…”
Team support is our primary customer service tool to help us track support tickets, progress and feature requests. The integration with Highrise makes it really seamless when associating tickets to existing customers and helps us flag customers who are not licensed. Recently, a member of our team tried to integrate with JIRA, but this resulted in alot of our tags and product names to get messed up. Unfortunately this is not working well for us yet, but we have more research to do. Anytime that we have had issues, the support team at TS has gotten back to us promptly and helped us resolve our issues quickly. I enjoy working with this system and I have recommended this to others in the past.