TeamSupport.com
★★★★★ 4.9 · 34 Reviews
What is TeamSupport.com?
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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TeamSupport.com Reviews (34)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TeamSupport earns overwhelming praise as a reliable, user-friendly help desk platform that users consistently choose and retain long-term.
Users repeatedly highlight the intuitive interface, straightforward setup, and ability to track tickets, manage customer inquiries, and support team collaboration from a single system. Many mention switching from in-house solutions, shared email boxes, or competing platforms and view it as a clear upgrade. The software's customization and integration capabilities—including APIs, CRM connections, and connections to platforms like JIRA and Highrise—are frequently cited as strengths. Responsiveness from the TeamSupport team itself is praised across reviews, with users noting the company proactively adds features and addresses requests.
A handful of minor complaints surface: one user notes column filters could be easier to configure, and another reports difficulty connecting and loading attachments like images and videos reliably. One review mentions a JIRA integration caused issues with tags and product names, though the user acknowledged needing more research. These issues are isolated and don't diminish the overall sentiment. The product's cost-effectiveness and ability to handle high ticket volumes are also noted as advantages.
★★★★★
Friday, June 5, 2015
“We use TeamSupport on a daily basis. It is a…”
We use TeamSupport on a daily basis. It is a great tool and the team are always trying to proactively improve the system. The support that we were able to offer to our customers was an enjoyable experience thanks to this great software.
★★★★★
Friday, June 5, 2015
“Our company is just getting started with TeamSupport. I would…”
Our company is just getting started with TeamSupport. I would feel dishonest giving 5 stars this early in the game! So far, we really like the system and have very much appreciated the help and training that we have received from the TeamSupport staff. If things proceed as I expect, I will happily edit this to a 5-star review in a few months!
★★★★★
Friday, June 5, 2015
“The TeamSupport App allows us to seamlessly coordinate our Customer…”
The TeamSupport App allows us to seamlessly coordinate our Customer Tickets right along side our Internal Tickets with IT...add to that the capability of hosting our Customer Facing Help Documents and Product Release Notes all in the same application and we have a great addition to the MSI Team!
★★★★★
Friday, June 5, 2015
“Great site working tech support with this is a breeze…”
Great site working tech support with this is a breeze keeps track of every action so that i know every thing before i get into the call can do what i need to
★★★★★
Thursday, August 21, 2014
A.C.T Lighting“It's truly a powerful system that has helped a spread…”
It's truly a powerful system that has helped a spread out support team stay connected in multiple ways. From collaboration to data management this system does it all from one sleek web interface. The integration solutions they offer can also make it really simple to connect to existing systems you may already be using. And their sales and support communication far exceed any other system we reviewed thus making it easy to get up and running.
★★★★★
Thursday, August 21, 2014
GroupOne Healthsource“Team Support is very user friendly! We are easily able…”
Team Support is very user friendly! We are easily able to look up our clients, see what tickets are out there for them, both open and closed, and make modifications. Even if a ticket has been closed, someone else can re-open that ticket (as long as they have security access) and add additional notes or provide feedback. The 'Visible to Customers' option is nice because if you want to keep your customers in the loop as to what is going on with that ticket, you can check that. If not, they will not see your comments, but will get a notification when the case has been resolved and the ticket has been closed. I would highly recommend Team Support to anyone! Great product!
★★★★★
Thursday, August 21, 2014
Telosa Software“Our support team had been using a shared email box…”
Our support team had been using a shared email box to support our clients. Migrating to TeamSupport has greatly improved our ability to manage our client inquiries and respond in a more timely manner. The support we have received from Teamsupport has also been excellent. They have been responsive and in some cases, made modifications to the application to meet our needs.
★★★★★
Thursday, August 21, 2014
Javelin“Our company uses Team Support as a main component of…”
Our company uses Team Support as a main component of our communication with our customers. We also use Team Support to hold customer contact info and Wiki articles. Team Support is great tool for our company.
★★★★★
Thursday, August 21, 2014
GroupOne Health Source“We have been with TeamSupport for going on 3 years…”
We have been with TeamSupport for going on 3 years now and we love the tool. It is a great way for our company to track our tickets and actions and pull data on our client's customer support and service we provide. We are more organized than we have ever been before and we are able to collaborate as a team on tickets in order to close them out in a timely manner. TeamSupport makes it easy for our company to provide great customer service.
★★★★★
Wednesday, August 20, 2014
Marquis“We've been using TeamSupport for a few years now to…”
We've been using TeamSupport for a few years now to track bugs, keep track of development and testing and to track customer support issues. They keep adding features to make it even more useful, and the TeamSupport staff have been helpful whenever I have needed to contact them.