TeamSupport.com
★★★★★ 4.9 · 34 Reviews
What is TeamSupport.com?
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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TeamSupport.com Reviews (34)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TeamSupport earns overwhelming praise as a reliable, user-friendly help desk platform that users consistently choose and retain long-term.
Users repeatedly highlight the intuitive interface, straightforward setup, and ability to track tickets, manage customer inquiries, and support team collaboration from a single system. Many mention switching from in-house solutions, shared email boxes, or competing platforms and view it as a clear upgrade. The software's customization and integration capabilities—including APIs, CRM connections, and connections to platforms like JIRA and Highrise—are frequently cited as strengths. Responsiveness from the TeamSupport team itself is praised across reviews, with users noting the company proactively adds features and addresses requests.
A handful of minor complaints surface: one user notes column filters could be easier to configure, and another reports difficulty connecting and loading attachments like images and videos reliably. One review mentions a JIRA integration caused issues with tags and product names, though the user acknowledged needing more research. These issues are isolated and don't diminish the overall sentiment. The product's cost-effectiveness and ability to handle high ticket volumes are also noted as advantages.
★★★★★
Wednesday, August 20, 2014
Form I-9 Compliance, LLC“TeamSupport is a simple, cost effective tool that has helped…”
TeamSupport is a simple, cost effective tool that has helped us track, manage and follow up on customer support tickets. It was simple to implement and has made a powerful impact on our service level for clients. I highly recommend them.
★★★★★
Wednesday, August 20, 2014
Suntell“We have been using Team Support for a few years.…”
We have been using Team Support for a few years. We switched from an in house CMS to Team Support. It was the best decision we ever made! Team Support's cloud based solution is top of the line. It's very intuitive, integrated easily with our website and works flawless. Their support is light on their feet, very receptive to new feature requests, and are contentiously deploying new updates to make their help desk solution that much better!
★★★★★
Wednesday, August 20, 2014
Gaffey Healthcare“TeamSupport has become a vital cog in our company's infrastructure.…”
TeamSupport has become a vital cog in our company's infrastructure. Our clients from around the country depend on being able to instantaneously communicate their issues using the app. We couldn't be happier with the recent upgrades that greatly improved the interface and functionality. Keep up the great work!
★★★★★
Wednesday, August 20, 2014
Suntell“Our company has been using Team Support for about 3…”
Our company has been using Team Support for about 3 years now and it has been great. Easy to customize, web-based so it's easy to access from anywhere. Great product for tracking support issues.
★★★★★
Wednesday, August 20, 2014
Anite Telecoms Inc.“TeamSupport has been a very helpful tool for our company.…”
TeamSupport has been a very helpful tool for our company. It helps me keep all returns from customers in order and helps me to not lose track of any items that have been returned. It allows me to send messages to other team members without including the customer. Overall it has been a very user-friendly useful tool.
★★★★★
Tuesday, August 19, 2014
Vanderbiltindustries“When Creating a ticket the Information from customer you can…”
When Creating a ticket the Information from customer you can add is endless. Even if the information needs to be added later it can be done with a click of a button. Therefore tracking a customer history can go a long way with in providing good business
★★★★★
Tuesday, August 19, 2014
ICANotes“We needed a HIPAA-compliant ticketing system to replace our own…”
We needed a HIPAA-compliant ticketing system to replace our own in-house developed system. TeamSupport was an easy transition. The functionality has been outstanding, it has far surpassed our previous system. Their support is responsive and helpful, reliability has been impeccable. As a software company, the ability to record and share video responses with our customers has been invaluable. I would highly recommend this software to any organization looking for an affordable and highly functional customer service solution.
★★★★★
Tuesday, August 19, 2014
CoverMyMeds“I have personally been using Team Support for a little…”
I have personally been using Team Support for a little over two years. The interface is very easy to use, and the search bar is fantastic and casts a wide enough net to always find things, even if I don't remember what I filed them under. I have no complaints about Team Support whatsoever and would definitely recommend it.
★★★★★
Tuesday, August 19, 2014
FUJIFILM Dimatix“100% success rate to date! great patient staff thanks”
100% success rate to date! great patient staff thanks
★★★★★
Tuesday, August 19, 2014
IDology“The Team Support Software is a true asset to our…”
The Team Support Software is a true asset to our organization. It is very user friendly and is great for employees at all skill levels. We also appreciate its configurability and ability to merge with our CRM, User Interface, and product records. Would Highly Recommend!