TeamSupport.com
★★★★★ 4.9 · 34 Reviews
What is TeamSupport.com?
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.
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TeamSupport.com Reviews (34)
- ★★★★★31
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TeamSupport earns overwhelming praise as a reliable, user-friendly help desk platform that users consistently choose and retain long-term.
Users repeatedly highlight the intuitive interface, straightforward setup, and ability to track tickets, manage customer inquiries, and support team collaboration from a single system. Many mention switching from in-house solutions, shared email boxes, or competing platforms and view it as a clear upgrade. The software's customization and integration capabilities—including APIs, CRM connections, and connections to platforms like JIRA and Highrise—are frequently cited as strengths. Responsiveness from the TeamSupport team itself is praised across reviews, with users noting the company proactively adds features and addresses requests.
A handful of minor complaints surface: one user notes column filters could be easier to configure, and another reports difficulty connecting and loading attachments like images and videos reliably. One review mentions a JIRA integration caused issues with tags and product names, though the user acknowledged needing more research. These issues are isolated and don't diminish the overall sentiment. The product's cost-effectiveness and ability to handle high ticket volumes are also noted as advantages.
★★★★★
Wednesday, August 13, 2014
Automation Engineering inc.“we have been using TeamSupport for almost two years, this…”
we have been using TeamSupport for almost two years, this application meets all our needs and helps me stay on top of any aging tickets. this is a great application that i would strongly recommend to others.
★★★★★
Tuesday, August 12, 2014
Jackrabbit Technologies“We started using TeamSupport in May 2013 and are approaching…”
We started using TeamSupport in May 2013 and are approaching the 50,000 tickets mark. It easily handles our high ticket volume. It makes assigning, responding, and tracking tickets simple. We love the "insert image" functionality as practically all our responses contain customized screenshots.
★★★★★
Tuesday, August 12, 2014
Pre1 Software“We've been using TeamSupport for almost a year now -…”
We've been using TeamSupport for almost a year now - initially switching to TeamSupport for the flexibility of the ticket types that allowed us to have both development and support using the same system. The results have been great, we are able to quickly respond to customer help requests, we've configured it to keep notifications going to the right people, and our time-to-close has dropped. The downtime has been minimal and when we see anything that doesn't seem right they're quick to respond to request tickets. Because of the customization abilities and the available API I've found that TeamSupport is a piece of software that we're able to fine-tune over time to meet our changing needs as our customer base grows.
★★★★★
Monday, August 11, 2014
Real Pro Holdings“Team support is new to our company but so far…”
Team support is new to our company but so far it is much better than our previous CRM and easier to use.
★★★★★
Monday, August 11, 2014
Kionix Inc.“Very easy interface.to use. Search functions are user friendly. The…”
Very easy interface.to use. Search functions are user friendly. The layout is simple and intuitive. Pull down menus auto populate, very nice. I would recommend this to others.
★★★★★
Monday, August 11, 2014
Tenmast Software“We have been using TeamSupport as our ticket software for…”
We have been using TeamSupport as our ticket software for a while now. It helps make contacting our clients while including vital ticket information so easy! Keeping track of what has been worked on and by who is really important to our customers and our company. TeamSupport makes that much easier. The only thing I would change would be an easier filters on the columns.
★★★★★
Monday, August 11, 2014
SunGard“We implemented Team Support in May of this year for…”
We implemented Team Support in May of this year for our primary ticketing system and it has met our high expectations.
★★★★★
Monday, August 11, 2014
Anite Finland Ltd“Team Support is easy-to-use and user friendly help desk software.…”
Team Support is easy-to-use and user friendly help desk software. Tickets will stay in order and customer will be satisfied.
★★★★★
Monday, August 11, 2014
LabRetriever Sleep EMR“It's easy to use TeamSupport as our development task queue,…”
It's easy to use TeamSupport as our development task queue, as we can rank tickets by status, severity, product type, and etc. We track our efficiency as a team with their powerful reporting tools.
★★★★★
Monday, August 11, 2014
West Highland Support Services“The Team Support Product is the best helpdesk systems we…”
The Team Support Product is the best helpdesk systems we have found for our firm that services many companies. It has also helped our term work more as a team. We are soon implementing the customer facing chat and ticket port to our customers, but our test runs are very promising.