Remote Support Software
When a customer's problem needs hands-on fixing, a phone call or email thread becomes friction. Remote support software lets your team see and control a customer's screen in real time, walking them through fixes without the back-and-forth of screenshots and guesses. You can diagnose and resolve issues faster, whether that's a software glitch, a configuration mistake, or a forgotten password, often without asking the customer to leave their desk. The software typically handles session recording for compliance, unattended access for after-hours emergencies, and chat or voice during the session so you're talking through the fix together. The payoff is shorter resolution times, fewer repeat tickets, and customers who feel actually helped rather than handed off. If you are after something more specific, have a look at our Help Desk Software, Ticket Support Software, or Customer Support Software categories.
42Gears was founded in From 42Gears’ founding in 2009 up until today, we find our inspiration in the pursuit of one goal: being at the forefront of innovative enterprise mobility solutions. Along the way, we’ve pioneered cloud solutions for enterprise mobility and gained… Learn more about 42Gears Mobility Systems.
Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn grow to become one of the world’s top 10 SaaS companies with a leadership position in every one of our… Learn more about GoToAssist.
Splashtop is the best value in remote computer access, remote support tools, and secure access solutions that simplify the work-anywhere world. Splashtop remote desktop and remote support tools for hybrid work and IT / MSP remote support deliver an experience that is fast… Learn more about Splashtop.
Goverlan enables you to seamlessly support all your users, no matter where they are, and without the need for a VPN. With Goverlan you have: Secure access to your users’ machines whether they are at work, at home or anywhere Enterprise-class Remote Control Active Directory… Learn more about Goverlan, Inc..
Blitzz is a Remote Inspection Software secure & efficient software which enable high-quality, interactive streaming for remote video inspection with A-Z benefits. Learn more about Blitzz.
ClairVista provides Live Expert, the industry’s leading video chat system for live interactive services across all digital channels - mobile, web, email, and kiosks. ClairVista pioneered the methods and systems for using video and content sharing technologies within a customer… Learn more about ClairVista LLC.
The Edficiency scheduling system allows middle and high schools to run a daily enrichment period that connects students with the teachers they need to see. Daily schedules are created automatically based on requests by teachers and students. If no requests are made, the system… Learn more about Edficiency.
Elegant Themes builds amazingly beautiful Premium WordPress Themes coupled with advanced functionality and awesome support. We are a leader in the industry, providing hundreds of thousands of customers with the tools they need to create stunning and powerful websites on the… Learn more about Elegant Themes.
Fetchit provides detailed caller information as soon as the phone rings. This gives your office simple, easy-to-use software that helps implement efficiency and personalize client service calls when engaging their own customers at the time of an incoming call. Learn more about Fetchit.
HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It offers comprehensive tools for on-demand support of Windows, macOS, and Linux devices, plus unattended access to Windows and macOS computers. With HelpWire, technicians can… Learn more about HelpWire.
We build real-time visual communication software ( screen sharing and co-browsing) for sales and support teams. Learn more about Median.
Organizations of all types and sizes are faced with the challenge of how best to store, protect, and manage their environment in an ever-changing and fast expanding IT landscape. As an engineering firm with some of the best systems engineers in the business, NetX is uniquely… Learn more about NetX Information Systems, Inc..
Pilixo is a unique cloud platform that enables the rapid provisioning of Pilixo-branded or third party software and services through a highly-scalable SaaS infrastructure creating a secure, reliable network of devices easily managed from a unified dashboard. Learn more about Pilixo.
Proxy Networks, Inc., formerly a division of Juniper Networks, Inc., has been a leading provider of innovative remote support software for more than 15 years. Thousands of helpdesk technicians and IT administrators use PROXY Pro every day for remote PC access to millions of… Learn more about Proxy Networks, Inc..