Remote Support Software
When a customer's problem needs hands-on fixing, a phone call or email thread becomes friction. Remote support software lets your team see and control a customer's screen in real time, walking them through fixes without the back-and-forth of screenshots and guesses. You can diagnose and resolve issues faster, whether that's a software glitch, a configuration mistake, or a forgotten password, often without asking the customer to leave their desk. The software typically handles session recording for compliance, unattended access for after-hours emergencies, and chat or voice during the session so you're talking through the fix together. The payoff is shorter resolution times, fewer repeat tickets, and customers who feel actually helped rather than handed off. If you are after something more specific, have a look at our Help Desk Software, Ticket Support Software, or Customer Support Software categories.
With SessionStack's interactive co-browsing, pixel-perfect session replay, error notifications, troubleshooting insights, and reporting tools, you can empower your support team to create the best experience for your customers. Now you can understand exactly what the user did… Learn more about SessionStack.
TruGrid secures and simplifies corporate-wide access to Enterprise Workspaces that are based on Microsoft Remote Desktop Services (RDS). TruGrid includes fully-integrated security (MFA, Dark Web Scanning, AD Integration) and cloud scalability. TruGrid can be implemented in… Learn more about TruGrid.
We are available to consult with you or your staff when problems arise with your software. This service can be either remote or on-site assistance Learn more about Bytes IT Consultancy.
CareAR, a Xerox Company, is a leader in Service Experience Management (SXM) that specializes in augmented reality (AR) and AI-driven solutions. Established in 2021, CareAR focuses on providing instant expertise and remote support to enhance service workflows across various… Learn more about CareAR.
Cobrowsing helps you support visitors on your website, just like IT supports you remotely on your computer. Learn more about Channel.me.
Hearo Technologies, located in Springfield, MO, provides a platform for DD providers to utilize remote staffing within their agency. Hearos remote support platform keeps the provider agency engaged as the first point of contact with the individual, which they support. It… Learn more about Hearo.
ScreenConnect provides a SaaS-based and self-hosted remote support, access and meeting solution. Learn more about ScreenConnect.
ScreenMeet is a cloud-native software company based in San Francisco, founded in 2015. It specializes in embedded remote support solutions that integrate with major enterprise platforms like ServiceNow, Salesforce, and Tanium. The company aims to modernize contact centers and… Learn more about ScreenMeet.
Viewabo revolutionizes product support by offering a seamless way for service agents to troubleshoot issues visually through a customers smartphone camera. App installations are unnecessary—customers click a link, and agents can immediately see the problem. This innovative… Learn more about Viewabo.
