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CareAR

What is CareAR?

CareAR, a Xerox Company, is a leader in Service Experience Management (SXM) that specializes in augmented reality (AR) and AI-driven solutions. Established in 2021, CareAR focuses on providing instant expertise and remote support to enhance service workflows across various industries. The company operates under a 700 million valuation and has received a strategic investment from ServiceNow. CareAR offers a remote AR support platform that facilitates real-time visual collaboration between experts and users. This platform includes features such as live video assistance, AR annotations, and AI-powered diagnostics to enable effective troubleshooting. Additionally, CareAR combines AR instructions and workflow automation to streamline service delivery and improve operational efficiency. The platform also supports training and knowledge transfer through interactive AR-guided instructions, making it easier for organizations to onboard and upskill their teams. CareAR integrates seamlessly with ServiceNow’s digital workflows, enhancing service management capabilities for its clients.

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