ScreenMeet

ScreenMeet is a cloud-native software company based in San Francisco, founded in 2015. It specializes in embedded remote support solutions that integrate with major enterprise platforms like ServiceNow, Salesforce, and Tanium. The company aims to modernize contact centers and IT help desks by providing seamless and efficient remote support experiences that boost productivity and customer satisfaction. The suite of tools offered by ScreenMeet includes remote support, remote control, screen sharing, co-browsing, and video chat. These tools are designed to keep agents within their existing platforms while delivering support and service. ScreenMeets solutions are built on a secure cloud-native architecture, ensuring high availability and compliance with advanced security features. The company also emphasizes customer success, providing dedicated managers and 24/7 support to facilitate smooth onboarding and ongoing assistance. With a strong presence in the enterprise market, ScreenMeet serves hundreds of global corporations, supporting nearly 50,000 agents and 400 million end-users. Approximately 90 of its revenue comes from Fortune 500 companies, reflecting its commitment to enhancing digital transformation and improving employee and customer experiences.