Laura Dombrosky
Assured Software Limited
1 review written · 5.0 average
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Reviews by Laura Dombrosky
★★★★★
Team support is our primary customer service tool to help us track support tickets, progress and feature requests. The integration with Highrise makes it really seamless when associating tickets to existing customers and helps us flag customers who are not licensed. Recently, a member of our team tried to integrate with JIRA, but this resulted in alot of our tags and product names to get messed up. Unfortunately this is not working well for us yet, but we have more research to do. Anytime that we have had issues, the support team at TS has gotten back to us promptly and helped us resolve our issues quickly. I enjoy working with this system and I have recommended this to others in the past.
