Response from Patrick Internet:
05 February 2020 at 10:13
Chris here, the owner at Patrick Internet.
I'm very sorry you are not happy with the level of service, you are receiving. I would like to address a few things for you.
Firstly... I was very concerned that we did not have a ticket or Contact Us email, from you. I had a dig around in the server logs, and found that you had replied to a renewal email. I'm afraid we have a few email addresses to send out on, but the renewals email are captured and stored for future reference, and that includes any replies, so we will always miss them. Please always use the Contact Us form on our website, if unable to raise a ticket. We have alerts for incoming form submissions.
I've double checked, and this is the first time your password has not worked. There are many support tickets from you, at this time of year, discussing renewals. It looks like the issue you seem to constantly have, is with the PayPal payment links.
We seem to lock horns, every year, Sherron... Each year, you have renewal issues. And each year, we resolve them. In fact, in 2016, we allowed you to run 3 months overdue, without paying, because you could not get the PayPal payment links to work. So I believe we have demonstrated that we're always happy to work to the right resolution for you.
At 10:03:46 on 07/02/2019 - You raised a ticket saying:
"I have tried repeatedly to click on renew services and it won't direct me. All the other buttons work but not that one. So what do you suggest I do? "
At 11:43:23 on 07/02/2019 - 1 hour 40 mins later - we wrote:
You could try clearing your browser cache, or hit CTRL + r, to force the page to reload, Just in case...I've sent over a payment link.
Please let me know once paid, and I will process the renewal manually for you
Please do not hesitate in contacting us if you need further clarification/information."
You then raised a further 3 tickets, on the same day, at 11:52:12, 11:52:15 and 11:52:25, all saying the same thing, and then a further ticket at 11:55:50, saying you had managed to renew.
Sherron... We have demonstrated that we want to work with you. I've read every support ticket, you have raised, and we have always been helpful and offered guidance. Even going above and beyond, at times. Maybe we're just not the right fit for you. I don't know what more I/we can do. All your issues are isolated to you, but we still respond in any way we can, to help you.