NameHOG

Namehog is TERRIBLE. There is no phone number to contact and when you raise a support ticket they take hours to reply - to reply, that is, not to solve the problem. Just days after I renewed hosting I cannot get emails and cannot find a way of getting them, either. Dreadful service and they say they pride themselves on their customer service. How? At least have a phone number to call.

I have had no emails and my website is down too. I'm unable to contact namehog by phone and have been left pulling my hair out. The service has all but disappeared.

They were great when they were privately owned now they have been taken over they are by FAR the WORST company I have ever dealt with, they never answer the phone, there are daily issues and now all of my emails have gone down and anyone trying to contact my company receives a response that we do not exist, avoid them at all cost

It is unfortunate and with a heavy heart that I also have to agree with the recent reviews that others are submitting about this organisation. I have been with them since 2008 and have recently become more and more disillusioned about their lack of support, customer focus or concern about the outages that my business is suffering as a result of not responding. It seems that customer loyalty counts for very little with service organisations today which makes me feel a little naïve and abused since I am paying for the privilege of not having a service. A real shame and, as I say having reflected on my review, this is written not in anger but with regret.

Ive been with this company for many years and introduced many of my clients to them but since they were taken over the service is negligible and they do not answer calls or reply to support requests. The phone number doesn't work at all any more and they just say to fill in a support request form which never gets answered. I will be removing all my clients from this company because I waste so many hours problem solving because of Namehog's blatant disregard for their clients. I give a -5 rating. Ive only clicked one star because this web page won't let me go any further without doing so.

I've been with this company for several years and it has been excellent. My email went down last week and so far I haven't been able to get any sense out of Namehog. What a bunch of chancers! I am paying for a service that I'm not getting. My money is being taken under false pretences. Next step ombudsman and the law. Nil stars

I have used Namehog for years. They used to be great. Since they were sold they have become unusable. Servers and email down for days, now no telephone support - they say the lines are down, and have been saying that for at least three days. AVOID NAMEHOG. DO NOT USE THEM. THEY ARE NOW USELESS. would give them 0 stars but I have to set 1 - the true answer is ZERO!

I cannot justify giving even one star. since the take-over every negative comment has been true for us too. The email is now awful and their response has been hard to get and just seems to be to fob us off with platitudes.

Namehog has gone down the pan since it was taken over. Their customer service is as good as non existent and currently their 'landline' phone has been out of order for 3 days.

Rude unhelpful, run from a garden shed by Bryon, Accused of a "stunt" by not paying an invoice which was already paid. Was given 24 hours to leave or site would be deleted!!

I have been using Namehog for my clients websites some years and they were brilliant. Bryon and Thomas really went out of their way. Since being taken over the phone lines close at 4pm and a few times they haven't answered email queries. I'd ignore any reviews from before January as its not the same company any more.

Just cant agree namehog has rapidly deteriorated since selling their company. Email is down, server is down, support doesn't answer and they are rude. If you want to say goodbye to your money then this is the site for you!

Fantastic Company to deal with! Have been using NameHOG for many years, and have built everything from simple 5 page sites to complicated database driven sites, and everything just works! Swift response to queries too. One of the only hosting Companies you can actually speak to on the phone that know what they are doing. Highly recommended!

Its hard to give NameHOG anything less that a 5 star rating, Ive been a customer for about 7 years and I have experienced what the competition has to offer which can only be described as lacking when compared to NameHOG. The interface for everything is well maintained and usable. Its quick and easy to get things done. Support is lightning fast and concise. Its a real pleasure to leave a testimonial for the guys at NameHOG. They definitely get my recommendation.

I have been with NameHOG for over a decade now and I can say that I remain delighted with their professionalism and helpfulness. They are a small company with an amazing ability to look after you as an individual; Bryon and Tom have looked after my domains and web hosting for many years and I have have no hesitation when it comes to recommending NameHOG to friends and colleagues.

My last host was terrible. They took my money and the support ended. After a few years of not keeping to their so called 99.9% up time promise, I left them and joined another host and they tried to be helpful, but would not go out of their way to help me.

I cancelled and switched to Namehog last month and keep being amazed at just how helpful a webhost can be. Even today, I found a hiccup, caused by me, on my website, and they have surpassed all of my expectations once again.

My only regret is not signing up to Namehog 10 years ago!

I have only just joined namehog but have found them extremely helpful and efficient. Thank you!

I have been with Namehog since the beginning and have found it has stayed friendly and helpful throughout its tremendous success. I wish it all good prosperity!

I've been a client of Namehog for 11 years and coming from an IT background I have been quite a demanding customer. Yes, there have been technical issues along the way, yet Thomas and Bryon are always there to help and guide me through problems and willing to help with suggestions and ideas. I now run 10 sites happily on Namehog. There are cheaper options but none with the personal level of attention I get from the guys. Yes you could save £20 a year by going elsewhere - but if you're really serious about business that extra money is well worth investing in a company that is here to help you in the long-term. That's why I'm staying a Namehog customer!

Great value, good service! Very pleased to have found you and always recommended!

Customer support is unbelievably good. Patient with technophobes. When I mess it up they put it right again with no implied criticism and a friendly conversation.

Online chat was really helpful, fast with clear messages. They answered my query really quickly.

Very impressed with NameHog. I'd accidentally wiped a text file containing 500 names and addresses and discovered I'd also lost my computers back-up file! Put in a ticket requesting help at 01.28 am and received an almost instant human response email ensuring me that it would be done first thing in the morning. At 7.30 am, before I was even awake, I received a further email informing me the empty file had been replaced with a back-up file. Excellent service!

I had trouble installing the email account onto iMac after years of having it installed on Windows. It had given me a headache all day and within minutes the online help sorted it all out, they were very helpful and patient. I just wish I had spoken to them before.

I just got lucky when I registered my first domain, a friend recommended NameHog, who had just started up. Over the years, with various improvements, they just went on and on getting better and better. The only way to go!

Best hosting and domain registration on the market! No better out there. Value for money, great service!

I have been using Namehog for my customers hosting as well as my own now for many years, and the support and assistance just keeps getting better and better. The new chat is great and problems are now resolved even faster than before!! Good Job!!

After 14 years hosting with various companies we came across NameHog and have been astounded by their customer & product support. It's amazing to find a host so passionate about pleasing their customers. Tom is a superstar who just can't help enough, can't wait to deal with other staff members as I am sure they are all as fantastic at helping clients! Thanks for a headache free dedicated server at an amazing price. You have just won a customer for life!

Great support, very personal and they really want to help! Thanks so much for all your help.

For the last 10 years GNWS has used Namehog's hosting, email and domain name services. Excellent company with great online support. I would highly recommend them. Thanks again.

Never, ever had such brilliant and instant help!! I've searched and searched with my problem and stumbled across Namehog. I was having trouble with css and Tom came to the rescue through Live Chat and solved my problem instantly. Thanks so much - life saver!

I have set up my company web site today with the help of the nameHOG helpdesk. Their help was excellent. It was a real pleasure to deal with them.

10yrs with Namehog! I personally use and recommended Namehog, they have some of the best support I've witnessed in the industry... Just want to say a big thanks to the team, after ten years of truly amazing service I look forward to the next! Keep up the good work Bryon/Tom and thanks again for the support...

In a few words : just brilliant! As a business, what you want is to get the business running and leave the technical bit to the professionals.
Needed something fixed quick so I used the live chat. Got a support guy straight away and very knowledgeable one too! Got me sorted out and even explained the problem, so I am learning too. I won't do business with anyone else on the net for my web needs ! Thanks again Namehog team !

Lets be perfectly honest if you are looking for an experienced web hosting company, stop looking now!! Well I am a cany jock scot and have been with NameHOG for over 12 years, we have 3 business websites hosted by them, and I can honestly say that I have never come across more helpful and friendly people as Brian & Thomas who are always their to give us the personal help we need.

I have run about 20 websites with Namehog for something like 7 years. My experience with Namehog has been a good one. I would especially recommend the service from these guys which is always one to one, on the ball and on the money.
There SLA promise of 99.9 seems about right. Over seven years I only had one major problem when a server gave up, but even that was solved in as long as it takes to plug in a new one, and recover the data from the backups. Chris Coleman.

I have found Namehog to be very friendly and approachable. When dealing with technical issues they spoke in a language that I could understand and were very patient. Thank you very much for all your help.

Next year will be our 10th year with namehog and I can say that without a doubt that their service has been highly commendable. Each year they make sure they invest in the latest technology and when you call for support you get a real person at the end of the phone. They know your name, your website and even your business. I would say if they charged double it would still be oustanding value for money, especially if you're just getting started and need some guidance. Keep on the good work guys and wish much success to you.

Outstanding support from NameHog after a disaster I had this morning when my computer crashed. Outlook crashed and needed a lot of things fixing, NameHog came to my rescue using their new Remote Desktop funtion and spent over an hour fixing it. I am now back up running and in business again! This was over and above any service level expected, thank you very much for your help.

Thanks for all your support over the last year, you have really helped me a great deal with my website, I think I would be sat here twiddling my thumbs wondering where to start if I had not gone with NameHog. If you don't know much about the Internet, go with NameHog, they appear to be honest and open and genuinely wanted to help me. Thanks very much.

Fantastic live support from Namehog! Thanks Tom!

I have been a customer of Namehog for a number of years, using them for both my company and my personal websites, and I can honestly say that I have never come across a more helpful and dedicated team than this. I would not hesitate to recommend Namehog to anybody looking for a new ISP - they are always friendly and helpful and, equally importantly, I very rarely have any issues with downtime on my websites.

Just like to say that it is nice to be able to speak with real people these days either online or by the good old fashion telephone. Thanks Guys for the 10 plus years of perfect service for myself and my customers.

This has got to be the best web hosting company I have used, and I have been in the business for 6 years now. We started off with a professional hosting package and then found we had so many websites hosted with NameHog, we thought it would be best to get a dedicated server. I have to say, their prices are excellent, and the performance of the server is amazing. We have had a couple of issues, of our own making which we needed technical support to fix at silly hours like 4am, and they were straight on it within a few minutes. NameHog have been perfect for us and I’m sure they will do just as good a job for anyone else. Keep it up guys!

Had a problem with memory allocation when trying to pick up my email and Namehog came online and took over my PC and killed off some unwanted processes, Excellent service - mail is really quick now thanks to remote desktop.

A great service from real people. I have been with Namehog since 2004. I am not an IT person, but with the help of Namehog I have been able to build and develop a range of websites. In the modern world it is just great to work with real people who are available on the phone or respond promptly on the phone to either the most complex question, or the most simple one! I recommend Namehog to everyone I work with. Reliable, friendly and supportive. Thank you!

Having been with Namehog for many years I can honestly say that they have been the most friendly efficient company I have ever dealt with in any field. Not being very technical I have several times had to contact them for help with my email and they have been so patient and helpful. This morning they were able to use their new remote desktop software to sort out email on my husbands new laptop and it was fantastic. Thank you NameHog!

Friendly, reliable and very effective. We've been a customer for a multitude of domains for about ten years and have found the service impeccable. I'd go as far to say Namehog should be used as the benchmark for great email and hosting. Thanks.

Outstanding customer service and great value for money. Being new to this even the simple things can prove difficult but with the dedication and alot of patience from the Namehog staff the whole process has been made so much easier. Nothing was too much trouble for them, Thanks guys.

I've been with these guys since the start, 10 years ago, other companies come and go , but these guys have always been there when I've needed to sort extra domains or server space. Nothing is ever a problem, its usually sorted by the time I've finished saying what I'd like ! More people should know about namehog, they're everything you need in a tech company these days, good products and friendly human service. Highly recommended !

I have been dealing with Namehog for some years now and have been consistently delighted with the services and products they supply! Always eager to resolve any issues that may occur AND you can actually speak to someone (unlike many of the other companies in this field). I would (and do) highly recommend them!

I can't fault the service I've had over the last 5 years from Namehog. As a professional Internet Consultant we have in excess of 80 websites hosted wth them at any given time (and growing). I deal with lots of hosting companies in my job and none compare for service, reliability or price. We always suggest our clients switch to Namehog from an existing host but it's their choice - the majority do and don't regret the change over. Any issues are handled quickly and in a friendly way, speaking plain English. If any of my customers have need to talk with Namehog they are treated in a professional and friendly manner too. I would never hesitate to recommend Namhog for all your hosting needs - however large or small.

In my opinion, the highest rated hosting company on the web. Always helpful on the phone, even for a technophobe such as myself. Nothing is ever too much trouble, and they always explain everything in simplistic terms. Not to mention my site looks great.

Have been working with Namehog since 2003, and would rate them very highly. They certainly pull out all the stops and go out of their way to help you out.

No matter what the problem is they are there to help you out.

Speed is paramount to myself, and they ensure I get the quality I require and great pricing to match.

For a 100% reliable service, speak to namehog.

Namehog's customer service is exemplary: not only can you speak to them, more often than not a solution is found while you're on the phone. The Support ticket service keeps track of more complicated problems and the Client Zone gives you easy, intuitive access to every aspect of your accounts.
Are Namehog the best? I don't know but I am sure that I'll not be looking anywhere else to find out. If I were Jim Marshall, I'd give them SIX stars!

Top class services from a company sympathetic to our needs. As a non-profit organization, it was vital that we didn't pay over the top. That was over 10 years ago, and Namehog came through with a more than reasonable package to suit our needs. Very impressed with the service and support. For long term, trouble free hosting, we couldn't have asked for better. Thank you.

I have been with Namehog for many years now - since 2004. Why? Because they offer a great product at a good price, and have excellent customer support should any issues arise. They're not the cheapest around, but as with anything in life - you get what you pay for.

Outstanding service and value for money! I have been using NameHog for just over two years now and whenever I have needed assistance the team have always been there to help. I use the Home Pro package and think its great value for money, I have a few domains registered with them too and they are I think one of the cheapest in the UK. If you are looking for a quality UK based reliable web hosting company, NameHog are the people to go with!

I've been using Namehog for over 5 years now and seriously wouldn't even consider using anyone else.
Outstanding customer service, super fast resposes to any issues - usually of my own making. Great pricing, solid hardware.
All in all a very sure footed and responsive company, great to deal with.

Fantastic service! Any issues were promptly resolved which is a huge benefit when time is pushed. Highly recommended.

I have been a customer with Namehog for several years now, I am not a professional web developer, more of a hobby really. I have had several website "ideas" and always used Namehog as I find that it is so easy to set up new domain names etc. and get sites up and running in what seems very little effort and time.

There have been times where I have been stuck and Namehog has been there, sometimes even what I would call late, IE after 6:30pm so the service and backup is second to none, if I know anyone who is wanting a new website, wether or not they want me to have a go and create it I always mention where mine is hosted at - Namehog.

I will continue to be a Namehog customer for the next several years, infact I have just been in communication with them today, thay now have a new chat system (a bit similar to facebooks chat) making it easier to talk directly to a person, problem sorted in 5 minutes flat :-), well actually this wasnt a problem I was talking to them about but I am sure if it was it would still have been sorted quickly.
Anyway, keep up the good work namehog.

I have been using NameHog as my prefered hosting company for almost ten years now and wherever possible I get my new clients to host their sites with NameHog. I know this company will offer a 100% customer satisfaction as well as a friendly, professional technical service.

I have no reservations regarding recommending NameHog.

Retail Media International Limited are an advertising agency servicing the FMCG sector, with over 200 domains along with websites and back end solutions the general public use everyday, flawlessly hosted with NameHog for many years. We see their personal and professional approach as invaluable within our business, and we can’t imagine any other company providing such an outstanding level of customer service… We actively recommend NameHog to all our clients and associates. We have a large number of domains with them and also use them for dedicated servers which they provide outstanding service.

As a designer and website developer I have worked with many different ISPs over the years, so I am in a position to judge NameHog against their competitors - and I really wouldn't want to use or recommend anyone else.

When a new client comes along who demands to use their existing ISP my heart sinks. I just know that I am going to have to find my way around a new system and, more often than not, suffer delays trying to get get support issues answered.

So, whenever I can, I recommend NameHog. Good value, reliable service, a good control panel and I know that if I have a problem or question I can talk directly to the team and get it sorted quickly.

The service and support I have received from Namehog over the last 10 years is nothing short of exceptional and wonderfully friendly. Any major problems that have come up have been sorted and nothing seems to be too much trouble - particularly thinking back to some of my earlier silly questions as I learnt more about web design and hosting.

As a Yorkshire lass married to a Scotsman - the prices are great too! I never hesitate to reccomend people to Namehog for their hosting and domain name purchases. I have tried other hosting companies in those 10 years and even if they are cheaper they don't match the quality you get from Bryon & Thomas at Namehog.

Being in the design and hosting industry we need to offer the best quality services to our clients. Namehog provide us with top quality dedicated servers with all the services we would expect at an exceptional value that we can pass on to our clients. We are happy to recommend Namehog to other hosting companies or individuals.

NameHog are always available on the end of a phone and they provide a service that is reliable and efficient - it is a bonus in today's world to be able to deal with real people rather than merely being a number on a computer in a call centre somewhere in the world.

I'm a specialist in roofing and building maintenance but when it comes to hosts and servers i didnt have a clue and i only picked namehog because of its weird name and good reveiws.

That was about 7 years ago when the host i was with wanted to charge a big fee just to let me take my own domain name with me ,so namehog stepped in and the host backed down problem solved,Namehog do what they say they will do and when you get yourself in a mess because your really out of your depth and feel a right plank Namehog will sort out the best product for you,and in my case it was a lesser priced product than id asked for.

5 Stars in everythink ask of them providing you open up and be honest in what your looking for even if you dont really know.