What is Caresmartz?
In 2016, we saw a home care franchisor drowning in disconnected software. Inefficient scheduling & paper chaos drove their search for an all-in-one solution that helps them save costs. And no single product offered everything they needed. There had to be a better way. So, we built CareSmartz360, a secure home care software solution for scheduling, billing, documentation, and real-time caregiving insights. And client-prioritized monthly product updates and 24/7 uptime kept them delighted. Success is proof. And you’re next in line.
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Caresmartz Reviews (51)
- ★★★★★51
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Caresmartz360 is overwhelmingly well-regarded by home care agencies, with all 50 reviews awarding five stars. Users consistently praise ease of use, comprehensive features, and responsive support. The software consolidates scheduling, payroll, billing, EVV, client tracking, and messaging into a single platform that works across web and mobile, letting agencies manage operations from anywhere. The intuitive interface stands out—reviewers note that non-technical staff and caregivers adopt it quickly, and common features like drag-and-drop scheduling and real-time search impress users who've switched from competing systems.
Customer service is a defining strength. Multiple reviewers highlight dedicated onboarding specialists, same-day issue resolution, and knowledgeable support staff. Users also appreciate that the company actively solicits customer feedback, implements feature requests, and continuously innovates. Several note this commitment to improvement distinguishes Caresmartz from competitors. Business outcomes are concrete: agencies cite time savings on administrative tasks (freeing staff to focus on clients), reduced billing errors, faster payroll processing, and ability to scale without proportional staffing increases.
One reviewer briefly mentions lag time as an issue worth addressing, though they still rate the product five stars overall. No other substantive criticisms appear across the 50 reviews. The consensus is that Caresmartz delivers substantial operational value at reasonable cost, making it a safe choice for home care providers of various sizes.
★★★★★
Tuesday, August 13, 2019
“Great software for independent agencies CareSmartz has helped us eliminate…”
Great software for independent agencies CareSmartz has helped us eliminate paper timesheets and be able to run billing and payroll in a fraction of the time it used to take. Great customer support and excellent transition team.
★★★★★
Monday, August 12, 2019
“I have been with Caresmartz for a while and am…”
I have been with Caresmartz for a while and am very happy with my decision to leave my previous scheduling platform. What prompted the move was a lack of communication from my previous vendor. What made me choose Caresmartz over the other platforms I was exploring was the fact that the system allows for my staff to be more self-sufficient, thus taking strain off my office. Before Caresmartz , we were using multiple platforms for various purposes- one for scheduling, another for telephony, a website for charting visit notes, etc. The move to Caresmartz has drastically cut down a lot of my time spent on administrative tasks. Caresmartz is also very responsive regarding inquiries and action items, and I love how they seek customer feedback on future planning and innovation.
★★★★★
Sunday, August 11, 2019
“I had my first WOW moment with Caresmartz when I…”
I had my first WOW moment with Caresmartz when I was setting up my very first client. I realized how seamless everything was working and was very happy with my decision. Customer support is a dream to work with and the onbaording experience was simple as a new business. Caresmartz has helped grow my business by the amount of detail in the reports. Keeping up to date on the details keeps me in the drivers seat of my business. The amount of time we save on scheduling lets us use that time elsewhere and that money can be spent on other items like marketing. The thing I like the most about Caresmartz is their constant innovation. They are always rolling out new features by listening to their customers. I would highly recommend them!
★★★★★
Sunday, August 11, 2019
“I do like that I can access our information from…”
I do like that I can access our information from wherever I am, whether at work, home, or out and about on call, since we serve clients 24 hours a day, 7 days a week. The client assessment is mostly thorough and our employees in the field can access this and their schedule whenever they need to versus relying on a printed version. Overall, it was easy to learn and is very user friendly. Billing and payroll is straightforward and easy to customize. The new reports are also pretty robust.
★★★★★
Saturday, August 10, 2019
“When I started at my new company 8 months ago…”
When I started at my new company 8 months ago there was not a scheduling software in place. I tested several different software companies and options and found that Caresmartz offered the most and was considerably easier to use than most. I love how easy it is to utilize the software; after using another scheduling software for almost 4 years I was very worried that my transition to Caresmartz would be difficult but I was pleasantly surprised. The customer service team that helped me from the beginning till present is amazing, extremely helpful and patient. Scheduling at ease makes my life as an Office Manager and Care Coordinator run much smoother. I love the feature that allows me to message all of my Caregivers at once which saves me a ton of time that I could use doing other things in the office. I also like that I am able to utilize the software from my phone while on the go, because as we all know, this job keeps you on the go!
★★★★★
Saturday, August 10, 2019
“I chose Caresmartz as a new business owner looking for…”
I chose Caresmartz as a new business owner looking for the best possible software available. After trying other softwares and not being overly excited about them, I decided on Caresmartz360.
★★★★★
Friday, August 9, 2019
“Compared to our previous software....this software helps tremendously in time…”
Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with Caresmartz.
★★★★★
Friday, August 9, 2019
“I switched to Caresmartz from a platform I'd used for…”
I switched to Caresmartz from a platform I'd used for over 10 years largely because the scheduling piece was very intuitive and user friendly. I remember seeing a shift that was moved using click and drag-just like you would see on a Google Calendar and I was so impressed. My favorite feature would have to be search! I love being able to quickly search for a client, caregiver, contact, or referral source quickly and easily. Since we've been on the Caresmartz platform we've added payment processing and it's been great for our DSO. Caresmartz's customer service is very responsive and they are taking a great platform and making it better every day!
★★★★★
Thursday, August 8, 2019
“We chose Caresmartz360 after evaluating several platform options. Caresmartz met…”
We chose Caresmartz360 after evaluating several platform options. Caresmartz met all 'must have's' and more. Love the webbased, mobile friendly platform that manages all workflows from marketing to caregiver application and management and telephony to carerecipient scheduling, invoicing, accts receivable. All at a very reasonable cost. And so much more! Our Caresmartz WOW moment was almost immediate when we realized the timesavings and accuracy. Customer support both online and direct has been surperb. All issues and questions have been resolved the same day. Onboarding was fast and seamless with no disruption to quality or service. Caresmartz can help grow your business by automating and integrating workflows in exponentially less time than it would take to do manually. Caresmartz saved us hours a day by managing most manual workflows. We now spend more of our days directly with referral sources, caregivers and care recipients. Caresmartz is constant innovating, instilling company culture, and thoughtful leadership! They welcome client feedback and often incorporate suggestions.
★★★★★
Thursday, August 8, 2019
“Forward thinking Ease of Use Cloud Based Ease of scheduling…”
Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Continuous updates Innovatitve Continually investing in being the best platform available I could go on...
