Caresmartz
★★★★★ 5.0 · 51 Reviews
What is Caresmartz?
In 2016, we saw a home care franchisor drowning in disconnected software. Inefficient scheduling & paper chaos drove their search for an all-in-one solution that helps them save costs. And no single product offered everything they needed. There had to be a better way. So, we built CareSmartz360, a secure home care software solution for scheduling, billing, documentation, and real-time caregiving insights. And client-prioritized monthly product updates and 24/7 uptime kept them delighted. Success is proof. And you’re next in line.
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Caresmartz Reviews (51)
- ★★★★★51
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Caresmartz360 is overwhelmingly well-regarded by home care agencies, with all 50 reviews awarding five stars. Users consistently praise ease of use, comprehensive features, and responsive support. The software consolidates scheduling, payroll, billing, EVV, client tracking, and messaging into a single platform that works across web and mobile, letting agencies manage operations from anywhere. The intuitive interface stands out—reviewers note that non-technical staff and caregivers adopt it quickly, and common features like drag-and-drop scheduling and real-time search impress users who've switched from competing systems.
Customer service is a defining strength. Multiple reviewers highlight dedicated onboarding specialists, same-day issue resolution, and knowledgeable support staff. Users also appreciate that the company actively solicits customer feedback, implements feature requests, and continuously innovates. Several note this commitment to improvement distinguishes Caresmartz from competitors. Business outcomes are concrete: agencies cite time savings on administrative tasks (freeing staff to focus on clients), reduced billing errors, faster payroll processing, and ability to scale without proportional staffing increases.
One reviewer briefly mentions lag time as an issue worth addressing, though they still rate the product five stars overall. No other substantive criticisms appear across the 50 reviews. The consensus is that Caresmartz delivers substantial operational value at reasonable cost, making it a safe choice for home care providers of various sizes.
★★★★★
Thursday, October 24, 2019
“A Place at Home chose Caresmartz360 because it was the…”
A Place at Home chose Caresmartz360 because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that Caresmartz360 was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. Caresmartz360's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. Caresmartz360 has They make sure our issues get resolved and even have a Caresmartz360 community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. Caresmartz360 invests in making their platform better more than any other provider I have seen. Thankfully, we started using Caresmartz360 shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of Caresmartz, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. Caresmartz360 continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of Caresmartz360 and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend Caresmartz360 to all home care agencies.
★★★★★
Thursday, October 24, 2019
“It is very user friendly. I've been able to train…”
It is very user friendly. I've been able to train office staff very quickly. Caresmartz has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, EVV. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!
★★★★★
Wednesday, October 23, 2019
“It is easy to use, allowing multiple users to be…”
It is easy to use, allowing multiple users to be logged on simultaneously across different platforms. It is a step in the right direction, however, the lag time can surely be addressed. The portability and ease of access across different platforms is a plus for us
★★★★★
Tuesday, October 22, 2019
“We are looking forward to Caresmartz360 providing our organisation and…”
We are looking forward to Caresmartz360 providing our organisation and individuals with a software that can be one source of truth and provide us with clean data and easy functionality to achieve better outcomes for our clients. The first demo I was a part of where we had amazing Caresmartz staff demonstrate the features and functionality of Caresmartz, it rocked most of the boxes on our list. It not only paves the path for effectiveness and efficiency, but promotes user friendly features and a simple solution to our scheduling needs amongst many other things.
★★★★★
Saturday, October 19, 2019
“The options in Caresmartz360 are endless. There are so many…”
The options in Caresmartz360 are endless. There are so many area's available in the software that help us capture the optimal amount of information needed to care for our client's
★★★★★
Saturday, October 19, 2019
“With allowing adequate time in readiness for rollout going live…”
With allowing adequate time in readiness for rollout going live was seamless. Mobile Application provides ease of use for our team of Support Workers
★★★★★
Saturday, October 19, 2019
“I loved the collaboration with the entire team... The team…”
I loved the collaboration with the entire team... The team from customer facing to the development staff is really solutions oriented and they can keep it light and lively. Current technology and extensible. Client Feedback drives the development
★★★★★
Friday, October 18, 2019
“Theres so many opportunities with the software to make your…”
Theres so many opportunities with the software to make your business better. In real time, time keep, data and the newest features to making the system better
★★★★★
Thursday, October 17, 2019
“The product is easy to use and Navigate. Caresmartz has…”
The product is easy to use and Navigate. Caresmartz has a lot to offer and is easily adopted by users.
★★★★★
Wednesday, October 16, 2019
“Caresmartz360 helped us streamline our scheduling, introduce time and attendance,…”
Caresmartz360 helped us streamline our scheduling, introduce time and attendance, access records in real time and saved us money in both peoplepower and paper costs. Caresmartz360 is miles ahead of its competition with user-friendly software that includes learn-as-you-go tutorials. Access to schedules and ecords in real time is a game-changer for home care.
