Caresmartz
★★★★★ 5.0 · 51 Reviews
What is Caresmartz?
In 2016, we saw a home care franchisor drowning in disconnected software. Inefficient scheduling & paper chaos drove their search for an all-in-one solution that helps them save costs. And no single product offered everything they needed. There had to be a better way. So, we built CareSmartz360, a secure home care software solution for scheduling, billing, documentation, and real-time caregiving insights. And client-prioritized monthly product updates and 24/7 uptime kept them delighted. Success is proof. And you’re next in line.
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Caresmartz Reviews (51)
- ★★★★★51
- ★★★★★0
- ★★★★★0
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Review Summary
Generated using AI from real user reviews
Caresmartz360 is overwhelmingly well-regarded by home care agencies, with all 50 reviews awarding five stars. Users consistently praise ease of use, comprehensive features, and responsive support. The software consolidates scheduling, payroll, billing, EVV, client tracking, and messaging into a single platform that works across web and mobile, letting agencies manage operations from anywhere. The intuitive interface stands out—reviewers note that non-technical staff and caregivers adopt it quickly, and common features like drag-and-drop scheduling and real-time search impress users who've switched from competing systems.
Customer service is a defining strength. Multiple reviewers highlight dedicated onboarding specialists, same-day issue resolution, and knowledgeable support staff. Users also appreciate that the company actively solicits customer feedback, implements feature requests, and continuously innovates. Several note this commitment to improvement distinguishes Caresmartz from competitors. Business outcomes are concrete: agencies cite time savings on administrative tasks (freeing staff to focus on clients), reduced billing errors, faster payroll processing, and ability to scale without proportional staffing increases.
One reviewer briefly mentions lag time as an issue worth addressing, though they still rate the product five stars overall. No other substantive criticisms appear across the 50 reviews. The consensus is that Caresmartz delivers substantial operational value at reasonable cost, making it a safe choice for home care providers of various sizes.
★★★★★
Monday, July 1, 2019
“Compared to our previous software....this software helps tremendously in time…”
Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business as we have with Caresmartz360. It is very user-friendly. I've been able to train office staff very quickly. Caresmartz360 has helped our business grow with the all-inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get-go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was a little learning curve to it because it is almost too intuitive...but our care coordinators love using it now!
