Caresmartz
★★★★★ 5.0 · 51 Reviews
What is Caresmartz?
In 2016, we saw a home care franchisor drowning in disconnected software. Inefficient scheduling & paper chaos drove their search for an all-in-one solution that helps them save costs. And no single product offered everything they needed. There had to be a better way. So, we built CareSmartz360, a secure home care software solution for scheduling, billing, documentation, and real-time caregiving insights. And client-prioritized monthly product updates and 24/7 uptime kept them delighted. Success is proof. And you’re next in line.
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Caresmartz Reviews (51)
- ★★★★★51
- ★★★★★0
- ★★★★★0
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Review Summary
Generated using AI from real user reviews
Caresmartz360 is overwhelmingly well-regarded by home care agencies, with all 50 reviews awarding five stars. Users consistently praise ease of use, comprehensive features, and responsive support. The software consolidates scheduling, payroll, billing, EVV, client tracking, and messaging into a single platform that works across web and mobile, letting agencies manage operations from anywhere. The intuitive interface stands out—reviewers note that non-technical staff and caregivers adopt it quickly, and common features like drag-and-drop scheduling and real-time search impress users who've switched from competing systems.
Customer service is a defining strength. Multiple reviewers highlight dedicated onboarding specialists, same-day issue resolution, and knowledgeable support staff. Users also appreciate that the company actively solicits customer feedback, implements feature requests, and continuously innovates. Several note this commitment to improvement distinguishes Caresmartz from competitors. Business outcomes are concrete: agencies cite time savings on administrative tasks (freeing staff to focus on clients), reduced billing errors, faster payroll processing, and ability to scale without proportional staffing increases.
One reviewer briefly mentions lag time as an issue worth addressing, though they still rate the product five stars overall. No other substantive criticisms appear across the 50 reviews. The consensus is that Caresmartz delivers substantial operational value at reasonable cost, making it a safe choice for home care providers of various sizes.
★★★★★
Wednesday, August 7, 2019
“Caresmartz360 is an extremely efficient way to run a home…”
Caresmartz360 is an extremely efficient way to run a home care agency. You can do all your functions from this software program. Its easy to navigate around, has a help section and offers a wide variety for you to customize to your needs. I love the mobile aspect , reporting and how they are constantly making changes to improve.
★★★★★
Wednesday, August 7, 2019
“I love the clock in method, I love that it…”
I love the clock in method, I love that it is user friendly. Family members that are not good with technology can still use this product without trouble. This is exactly what we were looking for. i love the tracking aspect of the software. I am more confident knowing where my aides are. I love that Caresmartz is growing with technologically than staying behind. I love the clock in application of the caregivers phones.
★★★★★
Tuesday, August 6, 2019
“Excellent experience great value for the money, innovative service by…”
Excellent experience great value for the money, innovative service by Caresmartz360
★★★★★
Tuesday, August 6, 2019
“First off, Caresmartz was easy to learn and get started…”
First off, Caresmartz was easy to learn and get started on - their customer support was excellent in helping us migrate our data over and learn the processes of scheduling, charting, payroll processing, and billing. The platform is clean and modern looking, without too many tabs or graphics to clutter the page, so it was easy for our staff to learn how to navigate. Caresmartz also allows us to run reports on everything from caregiver visits to financial stats, which is an easy way to view how our agency is progressing. Our caregiving staff also enjoy using Caresmartz, as it is easy to log into from any phone or device, since it a web-based program.
★★★★★
Monday, August 5, 2019
“I really appreciate the detail that Caresmartz goes into to…”
I really appreciate the detail that Caresmartz goes into to ensure a smooth going experience. I am a very visual person and I appreciate that Caresmartz360 has a very simplified way of organizing everything, even with color coding. Customer support is always there for me if I have a question about something and always has a quick solution for me so I can get back to work!
★★★★★
Monday, August 5, 2019
“I have been using Caresmartz for about 1-1/2 years. I…”
I have been using Caresmartz for about 1-1/2 years. I have used 2 other systems prior to Caresmartz. It is by far the superior system. After seeing a demo of it capabilities I saw how much easier and intuitive it is compared to the other systems I have used. Not only has Caresmartz continued to provide a great user experience but it has also proven to be much more stable. Probably my biggest complaint with the other systems was the lack of reliability. That has never been an issue with Caresmartz. The other HUGE advantage is their customer service. It has been second to none and it started with my on-boarding experience. I had a dedicated on-boarding specialist assigned to my account. We had regular meetings to discuss our progress and to address any issues that came up. He was very knowledgeable and proactive. He usually had things done before I even knew it might be an issue. That high level of support has continued to this day. In addition, Caresmartz is constantly developing new ways to make our experience better. The fact that the system is so user friendly and intuitive has allowed me to continue to add clients and caregivers while minimizing the impact on my office staff making us much more efficient. They also provide information about trends in our industry and access to organizations that might help me grow my business. They have truly become a partner in running my business. I would strongly encourage other agencies to give them a try. You won't be dissapointed.
★★★★★
Sunday, August 4, 2019
“We love working with Caresmartz. It is the best client/candidate…”
We love working with Caresmartz. It is the best client/candidate management systems I have ever worked with. Very user friendly!
★★★★★
Saturday, August 3, 2019
“Caresmartz is such an integral part of our business we…”
Caresmartz is such an integral part of our business we could not operate with out them!
★★★★★
Friday, August 2, 2019
“Caresmartz has been such a positive force for our Agency!…”
Caresmartz has been such a positive force for our Agency! Less time spent on checking and verifying each and every paper activity sheet!! Seemless flow of information to from staff, family members, Consumers and Support Coordination Entities. We changed from an extremely expensive [charge per call] system to Caresmartz and never regretted the decision. This is an all inclusive package at an extremely excellent cost. All documentation in one place! Our state survey teams find it to be an easy to research system, and we do want the survey teams to be Happy:) The customer service department is awesome! The onboarding process was fast and accurate. We utilize all the features offered and the best thing is that there are always new features being developed and implemented based on our needs.
★★★★★
Thursday, August 1, 2019
“Our Home Care agency is a medium-sized non-profit Home Care…”
Our Home Care agency is a medium-sized non-profit Home Care provider (300 clients) in the Northwest. Two years ago we moved to Caresmartz after struggling with an antiquated telephony system, and many failed attempts to find a Home Care program management system that took full advantage of cloud computing and mobile technology. Caresmartz has done all that and more--it has provided us with the opportunity to reach more clients with fewer staff, with much greater integrity and thoroughness. It is difficult to overstate the magnitude of the change--for the first time we were able to track caregiver activities in real-time, to communicate with them easily and generate dozens of reports with a click of a few buttons. I have been most impressed with their customer service and responsiveness--they seem to understand that a product like Caresmartz defines an entire agency's workflow and culture, and have worked hard to understand our specific needs and create a sense of community among Caresmartz providers. I can't recommend their product highly enough.
