Caresmartz
★★★★★ 5.0 · 51 Reviews
What is Caresmartz?
In 2016, we saw a home care franchisor drowning in disconnected software. Inefficient scheduling & paper chaos drove their search for an all-in-one solution that helps them save costs. And no single product offered everything they needed. There had to be a better way. So, we built CareSmartz360, a secure home care software solution for scheduling, billing, documentation, and real-time caregiving insights. And client-prioritized monthly product updates and 24/7 uptime kept them delighted. Success is proof. And you’re next in line.
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Caresmartz Reviews (51)
- ★★★★★51
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Caresmartz360 is overwhelmingly well-regarded by home care agencies, with all 50 reviews awarding five stars. Users consistently praise ease of use, comprehensive features, and responsive support. The software consolidates scheduling, payroll, billing, EVV, client tracking, and messaging into a single platform that works across web and mobile, letting agencies manage operations from anywhere. The intuitive interface stands out—reviewers note that non-technical staff and caregivers adopt it quickly, and common features like drag-and-drop scheduling and real-time search impress users who've switched from competing systems.
Customer service is a defining strength. Multiple reviewers highlight dedicated onboarding specialists, same-day issue resolution, and knowledgeable support staff. Users also appreciate that the company actively solicits customer feedback, implements feature requests, and continuously innovates. Several note this commitment to improvement distinguishes Caresmartz from competitors. Business outcomes are concrete: agencies cite time savings on administrative tasks (freeing staff to focus on clients), reduced billing errors, faster payroll processing, and ability to scale without proportional staffing increases.
One reviewer briefly mentions lag time as an issue worth addressing, though they still rate the product five stars overall. No other substantive criticisms appear across the 50 reviews. The consensus is that Caresmartz delivers substantial operational value at reasonable cost, making it a safe choice for home care providers of various sizes.
★★★★★
Tuesday, October 15, 2019
“Great customer service! Easy to use software.”
Great customer service! Easy to use software.
★★★★★
Tuesday, October 15, 2019
“There are great opportunities to streamline and maximize efficiencies in…”
There are great opportunities to streamline and maximize efficiencies in our workflow; I'm seeing a bright future with developing opportunities to support quality, human resources and risk management through the Caresmartz360 platform. We onboarded in a hurry, without dedicated staff while Caresmartz team was in an earlier growth phase. What I like now-today, is that many of the gaps have been identified and are being filled; It's becoming more user friendly for organizations without in-house tech/data support staff; Team is passionate about what they do, and there are specialists to address gaps and provide development on the fly, so to speak.
★★★★★
Friday, August 23, 2019
“The staff with Caresmartz 360 is amazing. They take time…”
The staff with Caresmartz 360 is amazing. They take time out of their day to HELP anyone with questions. To them NO QUESTION IS STUPID!! I love the program more than the program we were using
★★★★★
Tuesday, August 13, 2019
“Awesome Home Health Care system This is by far the…”
Awesome Home Health Care system This is by far the best home health care system I have used and compared with others which are available. Best for the value of money period. Thanks, Caresmartz360, may our business live as long as we care for the elderly. Especially the telephony system and schedule reminder through texts and emails
★★★★★
Tuesday, August 13, 2019
“I have been in the home care business for 12…”
I have been in the home care business for 12 years and have used different software packages. I initially decided to use Caresmartz because we had issues with exporting information from our current software to Quickbooks. Happy to say after 3 years, no issues with exports from Caresmartz. There are so many features that we use, and this is the easiest scheduling software we have used. This has been a wonderful company to work with. They listen to the end user and make improvements to the software based on comments from the users. My staff and I really could not be more happy with this product. I would recommend it to any home care business.....and I have.
★★★★★
Tuesday, August 13, 2019
“The customer service has been outstanding. The program has saved…”
The customer service has been outstanding. The program has saved us time so that we can focus on the client rather than data entry. I like that some of the functions take away the work I was doing so that I can focus on the client.
★★★★★
Tuesday, August 13, 2019
“Highly recommended The benefits I am bringing to my agency…”
Highly recommended The benefits I am bringing to my agency is a more organized system allowing us more time to focus on our clients we are caring for. I love the HR part of the software helps me spend less time creating invoices, tracking timesheets. Pros I loved how the software is designed for you to access it from anywhere. It is very compatible with tablets, computer, and smartphones. The software is easy to navigate through, I enjoy the clock in & clock out the system for caregivers and client portal making it more flexible for caregivers to track their schedules, vacations, time off request and available shifts.
★★★★★
Tuesday, August 13, 2019
“While the learning curve was longer than expected, the tech…”
While the learning curve was longer than expected, the tech support from rep I. has been top-notch and almost instant whenever I needed her. She has been very thorough in accommodating all my requests and needs, even down to tweaking the system to meet my agency's needs. There are so many options to record details in this system. There is a place to document everything we need to have on file.
★★★★★
Tuesday, August 13, 2019
“I first approached CareSmartz360 as my home health care company…”
I first approached CareSmartz360 as my home health care company was just getting off the ground. I was looking for a full solution that was scalable as we weren't in a position to pay for a giant one-time purchase software. CareSmartz360 provided us with a custom, high-quality solution that helped take the effort out of scheduling, document management, and even invoicing and payroll! Great all around
★★★★★
Tuesday, August 13, 2019
“Amazingly awesome!! I have a way of paying my workers…”
Amazingly awesome!! I have a way of paying my workers with accuracy with the clock in/out option. The fact that if the trainings are not helping figure something out, I can reach out to customer service with ABSOLUTELY NO issues
