What is TrackerRMS?
TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to streamline the entire recruitment workflow, right from candidate sourcing and placement to employee onboarding. The browser-based solution can be used to manage sales, CRM, recruiting and onboarding activities from any Internet browser on different systems including laptops, mobile devices and tablets. TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds an applicant database from the applications received and lets recruiters shortlist applicants based on the skill-sets, work experience, job location or any other selection criteria. TrackerRMS candidate management feature helps to streamline the entire application cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.
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TrackerRMS Reviews (150)
- ★★★★★105
- ★★★★★45
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TrackerRMS wins strong praise for ease of use and customer service, making it a solid choice for staffing and recruiting teams. Users consistently highlight the intuitive interface, customizable workflows, and templates that automate multi-step processes—like sending contracts while updating candidate and job statuses simultaneously. The platform handles both ATS and CRM functions, letting some teams consolidate multiple systems and reduce costs. Migration from competing platforms is reportedly handled carefully, with dedicated staff ensuring data integrity.
Customer support emerges as a standout strength across nearly all reviews. Named representatives receive individual recognition for responsiveness, patience, and genuine investment in client success. Users also praise the product's stability, web-based accessibility, reporting flexibility, and integrated features like email tracking, SMS messaging, and built-in tools such as margin calculators.
Criticisms are sparse but consistent: a few users mention search functionality could be easier, and one notes that manually created fields sometimes don't auto-populate in workflows. Another wishes the SMS character limit were higher. A handful of reviews reference occasional glitches and anticipation for upcoming updates, though no major pain points emerge. Overall, satisfaction is overwhelmingly positive, with most reviewers recommending the system to peers in staffing and recruiting.
★★★★★
Wednesday, May 1, 2013
“We had been looking for a new CMS for a…”
We had been looking for a new CMS for a while and had over 8 presentations when we found TrackerRMS! It catered to all our needs and much, much more! From data migration all the way up until go live, TrackerRMS supported us and held our hand all the way! Ultimately the functionality will have a direct impact on our business and, in-turn, this will create more revenue!! The other thing I like most about the TrackerRMS team is that they listen to the users, and if a new feature needs to be added it gets added!! Definitely worth a call to the TrackerRMS team!
★★★★★
Wednesday, May 1, 2013
“As a niche recruitment business, Tracker provides us with everything…”
As a niche recruitment business, Tracker provides us with everything we need and more in a database system. I reviewed several systems before settling on Tracker and it stacked up as the best in terms of ease of use, scalability, and cost effectiveness. We use only a relatively small amount of its full functionality and it's good to know that we can tap into plenty more as our business continues to grow.
★★★★★
Friday, April 26, 2013
Futurecurve“Before we started using TrackerRMS our process was very disjointed,…”
Before we started using TrackerRMS our process was very disjointed, we used email marketing software and various excel spreadsheets to track our leads and follow up. It was hard to track what communication we'd had with any one contact. So we researched a number of CRM options and found TrackerRMS to be one of the best value and the most comprehensive. Thanks to Tracker we are now able to respond automatically to leads from our website, follow up with template emails, send campaign emails and manage projects and reporting all from one easy to use system.
★★★★★
Thursday, April 25, 2013
ARC Energy Reduction Solutions LLP“TrackerRMS has proved to be an invaluable sales, marketing and…”
TrackerRMS has proved to be an invaluable sales, marketing and data management tool for us. We have been using TrackerRMS for two years and it has proved particularly useful for sharing data between our offices and the sales Team who are often working remotely. We have been particularly impressed by the flexibility and usability of the system. The high level of on-going support and training provided by TrackerRMS has ensured we continue to get the most out of the system. TrackerRMS is open to suggestions to further improve the software and regularly provides updates incorporating these suggestions. A software company which listens to its clients – what refreshing change! Needless to say, we cannot recommend TrackerRMS strongly enough.
★★★★★
Thursday, April 25, 2013
Take One TV“We started using TrackerRMS over two years ago having looked…”
We started using TrackerRMS over two years ago having looked at several other options. We hadn't previously had an official CRM system, but did have carefully constructed spreadsheets which were stored locally on our server. We chose TrackerRMS because it was really easy to use, the support we got from the technical support team was exceptionally good during our trial sessions and it had great functionality. Having decided to buy, the implementation was good - there a few oddities but they were in the main at our end and the Tracker RMS team were brilliant at helping us get things sorted, as well as very patient. The benefit of having the TrackerRMS system was brought sharply home when later in the first year of use, a senior member of our marketing team was off ill for several months. Previous to having TrackerRMS we would of struggled to keep on top of required sales leads and follow-ups, but having the system meant someone was able to pick up from our usual representative seamlessly. Moving forward, the system has proved very valuable for tracking the life cycle of projects and for targeting new areas for possible business. The functionality is really good and we have recommended the system to a number of our contacts.
★★★★★
Thursday, April 25, 2013
Riliance Software Limited“Having undergone full tendering processes for three separate companies which…”
Having undergone full tendering processes for three separate companies which I chaired. The TrackerRMS system was adopted in each case despite the businesses having little in common in terms of size and market sector. TrackerRMS is a flexible and comprehensive CRM tool which provides flexibility in the areas needed for user configuration. Easy to use and without the usual clunkiness of some of the better known brands. The system has enabled us to launch marketing and sales campaigns without the need for specialist support or large IT infrastructures.
★★★★★
Thursday, April 25, 2013
The Bid Team Ltd“TrackerRMS was selected after a review of other potential products.…”
TrackerRMS was selected after a review of other potential products. We selected TrackerRMS due to the greater flexibility of the solution and the responsiveness of the support team. TrackerRMS replaced an in-house solution that had been developed over 8 years. Initially we had concerns that a package solution would not provide the same service, but after a trial of the product our concerns were ameliorated. TrackerRMS provides as much flexibility as the old solution and many more features that are really enhancing our business and the way we engage with clients. We installed Sales TrackerRMS for use by our sales team and management. The benefits were realised within the first month: Opportunities are now managed centrally with access from any location. Sales personnel can see targets and which opportunities need to close to meet them. Managers have a centralised view of opportunities developed with common metrics. This makes sales comparisons and forecasting more of a science than the previous guess work. Management reporting is real benefit and has helped increase profitability by freeing up people to sell rather than internal paperwork. Marketing and Campaigns are now all done through TrackerRMS. This was a benefit that we did not know we needed until it arrived; now we cannot see how we worked effectively without it. We now run at least two campaigns a month and can see the results adding to the bottom line. TrackerRMS allows us to target clients through defined campaign metrics, hone in on those that have shown an interest and then convert them into leads and opportunities. Outlook Integration is a real bonus and allows email communications (in and out) to be managed through TrackerRMS at the click of a button. This means that communications with a client can be seen by all staff supporting that client and management. The email audit can be seen per client or per opportunity allowing a full picture of the client and how we have communicated with them. Good emails can be seen from the response they get, TrackerRMS allows us to learn from our colleagues and copy best practice. The TrackerRMS Support Team has helped all the way, been responsive and helped with a regular webinar specifically for our company. Data transfer was our major concern and how this was going to be achieved. The TrackerRMS team made sure that all data was transferred correctly before we started using the solution. Any issues with the system or mostly user error are handled efficiently, usually within hours. The TrackerRMS support team is one good reason to consider this product and undertake a trial. The benefits we have from using TrackerRMS are clearly being seen in terms of increased sales and hence increased profitability of the company. We have therefore increased our licences by 50%. Sales and profit increase have been achieved through a product that allows us to see what is working and concentrate on that. Campaign information allows us to tailor what we do. Through running the campaigns we are seeing more client interest and more enquiries for additional services. It is early days with this, but I would estimate that the use of TrackerRMS has provided a 30% increase in sales and conversions.
★★★★★
Tuesday, April 9, 2013
Bio-one“Having carried out an exhaustive assessment of CRM systems based…”
Having carried out an exhaustive assessment of CRM systems based in the UK (of which there are a lot!), we eventually selected TrackerRMS as our system of choice. A really easy to use system that we can customise to the way we work, and not the other way round. Provides us with all we need and more, and it also came out cheaper than most. We've been impressed with the team at TrackerRMS and recommend them to others.
★★★★★
Monday, April 1, 2013
“The team at TrackerRMS have been excellent from day one.…”
The team at TrackerRMS have been excellent from day one. Presale, the team spent time getting to know our business to ensure we had the best solution possible. During our data transfer, technical support and our account manager were always on hand to answer any questions and were focused on making the transition as smooth as possible. Training was great and tailored to our needs; and whenever our sales team have needed assistance our account manager has been fantastic. The user interface is easy to use so our team have been able to hit the ground running with very little learning curve. We have been using TrackerRMS for 4 months and are already seeing the benefits to our bottom-line. Our sales team say they are able to contact more customers and deliver quicker results. Our management team is able to analyse our pipeline more effectively and ensure our sales staff are focused on what needs to be done. All in all we are extremely happy with both the product and the support the team at TrackerRMS have given us and we would not hesitate to recommend the service
★★★★★
Monday, April 1, 2013
“TrackerRMS was shortlisted amongst three other CRM providers by the…”
TrackerRMS was shortlisted amongst three other CRM providers by the Senior Management Team within Voicenet Solutions. After looking intensively throughout the CRM providers it was a decision that was not taken lightly. TrackerRMS provided us with a total unified system for every area of our business from Support, Project Management to Marketing, Finance and Account Management. The information put in there can be accessed by all if required, but the access and security can be handled in a way that gives all users separate availability to their data. Also, the support given from the staff at Tracker is second to none from the Account Management and it's easy to get to Account Manager to the Technical Engineers in the background. All in all - the application, support, and ongoing management has been first class and I would gladly recommend TrackerRMS to anybody considering taking on an all round CRM System.