What is TrackerRMS?
TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to streamline the entire recruitment workflow, right from candidate sourcing and placement to employee onboarding. The browser-based solution can be used to manage sales, CRM, recruiting and onboarding activities from any Internet browser on different systems including laptops, mobile devices and tablets. TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds an applicant database from the applications received and lets recruiters shortlist applicants based on the skill-sets, work experience, job location or any other selection criteria. TrackerRMS candidate management feature helps to streamline the entire application cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.
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TrackerRMS Reviews (150)
- ★★★★★105
- ★★★★★45
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TrackerRMS wins strong praise for ease of use and customer service, making it a solid choice for staffing and recruiting teams. Users consistently highlight the intuitive interface, customizable workflows, and templates that automate multi-step processes—like sending contracts while updating candidate and job statuses simultaneously. The platform handles both ATS and CRM functions, letting some teams consolidate multiple systems and reduce costs. Migration from competing platforms is reportedly handled carefully, with dedicated staff ensuring data integrity.
Customer support emerges as a standout strength across nearly all reviews. Named representatives receive individual recognition for responsiveness, patience, and genuine investment in client success. Users also praise the product's stability, web-based accessibility, reporting flexibility, and integrated features like email tracking, SMS messaging, and built-in tools such as margin calculators.
Criticisms are sparse but consistent: a few users mention search functionality could be easier, and one notes that manually created fields sometimes don't auto-populate in workflows. Another wishes the SMS character limit were higher. A handful of reviews reference occasional glitches and anticipation for upcoming updates, though no major pain points emerge. Overall, satisfaction is overwhelmingly positive, with most reviewers recommending the system to peers in staffing and recruiting.
★★★★★
Monday, April 1, 2013
“As a small start up in the recruitment sector, I…”
As a small start up in the recruitment sector, I was looking for a tool that would be easy to use, easy to configure and had a great support team. I have tried a couple of other systems that just didn't live up to my expectations and then there were other products that just seemed to keep adding services but always at an additional cost. Since joining Tracker, I have been more than satisfied with the results and the service. I experienced the usual teething problems which 99% of the issues were down to me not using the system correctly and/or not grasping the workflow. However, Louise, David and Andy have always been there to help and everything has been fixed super quick and I couldn't be happier. The systems has never been off-line and I have had 100% availability. The upcoming features sound excellent and I'm looking forward to seeing what the Tracker guys can come up with in the next phase of development. This said, I love the product so new features will be an added bonus. I would highly recommend the product, I trialed and and found it so easy to use and integrate that it was a no brainer but it's the support and help that I have found more beneficial. Scott Sherriden - Director at Red Shrine Ltd.
★★★★★
Monday, April 1, 2013
“We are a small specialist recruitment company dealing with fairly…”
We are a small specialist recruitment company dealing with fairly large volumes of jobs in a narrow vertical market. We have been very impressed with TrackerRMS since starting to use it a year ago. The implementation was fast and easy, the training easy and flexible, and the after care is fantastic. Anything we have been unsure about has been dealt with efficiently and any suggestions taken on board. We find the use of TrackerRMS very easy and intuitive, it integrates well with our website, as well as external websites and software; it operates well in the modern recruitment environment of social media and job boards. It is also a very robust system which is stable and I can't remember a time it has gone down on us. The system is very scalable and I believe would work for larger organizations, as well as smaller companies like us. There are many features that we don't use but I can see would be useful for larger companies. We have been very impressed with TrackerRMS.
★★★★★
Monday, April 1, 2013
“Templar Search specializes in mid to senior appointments, and needed…”
Templar Search specializes in mid to senior appointments, and needed a software which was able to easily and quickly capture data from CV's, manage all associated information such as references and compliance in an efficient manner, while also allowing easy and professional contact with our client base through email and mailshots etc. We subsequently went to market to find a system which would give us some bang for our buck!! But, like most new starters, cost was a major issue! After testing in excess of 25 systems we made the decision to select TrackerRMS. We have now been using TrackerRMS for over a year now and find the product to be of excellent value. The product offers above and beyond what is essentially a budget level price point. Due to the system being online it has negated the need for a server based system allowing me the flexibility to work from anywhere. The system has never been down and has proved to be 100% reliable. I have experienced some minor glitches, but am happy to say that these have always been resolved. Moving forward the system will easily intergrate into a website. I have no hesitation in recommending TrackerRMS to any new business looking for a system which offers value, flexibility, and reliability.
★★★★★
Monday, April 1, 2013
“I have worked in the UK recruitment sector for 11…”
I have worked in the UK recruitment sector for 11 years in Executive Appointments, Business Change and IT; and enjoyed a successful career as a top billing Consultant, Team Leader, Manager, and Director in both large (100+) employee national consultancies and smaller boutique firms. In this time, I have trialled just about every form of recruitment software available in the UK (including many provided by the large US firms) to deliver the best results in both permanent and interim/contract employment sectors. As a Director and large shareholder at Kyna Associates we drew on this experience to select a new recruitment software partner in early 2012 and chose TrackerRMS which we integrated in March 2012. I rate TrackerRMS as the best recruitment software on the market. This is why we selected the system and continue to be extremely satisfied with both the functionality of the system, and the customer service and support we receive from the Tracker team.
★★★★★
Monday, April 1, 2013
“Our Company specializes in legal recruitment for large to mid…”
Our Company specializes in legal recruitment for large to mid size International Law Firms and in –house legal team. As an experienced recruiter, I have always relied upon my database system to assist and keep up to date with my day to day work movements; as well as my candidates, clients, jobs and future leads. A good database system is like your second brain, your on line PA and at times your motivator! This is what Tracker RMS provides for me, a system that I can rely on at any time, where ever I am in the world, I can simply logon and keep abreast of my business . Over the years I have used a variety of database systems, some basic and some complicated, but Tracker RMS supersedes all of the previous systems I have used. It is a simple and easy tool to use, which never causes any issues or complications as I have had in the past with other systems; and yet provides such a high level of organization and information gathering. Every morning, I can log on and see what active jobs I have, new candidates who have registered are highlighted to me, I am reminded of tasks that I need to do, and I can scroll through and remind myself of conversations recently had with both Client Firms and candidates. When a job comes in, I can search for the relevant candidates easily and quickly - moving from their CV, to my contact notes, to previous history is so simple with no long pauses and extra quirks, everything as a recruiter that you need. This is particularly important if you need immediate access to a variety of information whilst on a call. No time for long pauses as you move from screen to screen! If I need to check on the financials, the invoices or outgoing bills are all to hand and can be shown in a variety of charts to help me monitor the company finances. Every Friday I have to go in and make sure that the temporary workers have all completed their on line timesheets and then, with one click of a button, send it over to the Client to approve - from this the invoice is then generated. Nice and simple and my Clients really appreciate the on line time sheet facility! From the start, the team at Tracker RMS have given outstanding customer service. No problem is to small from them and they really go out their way to provide an extra level of service. They seem to understand your business needs and are always one step ahead! They also listen to your suggestions as a recruiter; the continuous improvement and development of Tracker RMS is a joy and excitement to watch! It is easy to update the agency website with new jobs listed on Tracker RMS, as it is all linked together and gives the candidates the ability to register through the website and their details fall into Tracker. It really gives the agency an extra level of professionalism and is a time saving device! Tracker RMS works well for the small recruitment agency as well as the larger agency. Having worked previously in larger agencies, I found that generally people were reluctant to feed information into the database system and keep their movements up to date. I was continuously frustrated by my colleagues. Their plea was that the inputting of information was time consuming, of no benefit, that they did not understand how to do it, etc. None of this could apply to Tracker RMS and, as the business grows, I can envisage that Tracker RMS would provide the perfect system to bring a large group of people together to work effectively and efficiently as a team. I am delighted with Tracker RMS and now in my second year of use there is quite simply no turning back! I would be lost with out it! Thank you Tracker RMS !
★★★★★
Monday, April 1, 2013
“Having ran recruitment businesses for over 30 years, it was…”
Having ran recruitment businesses for over 30 years, it was imperative that my staff had access to a recruitment system which was well supported and user friendly; many of the systems we had used before Tracker had been too complicated. David and his team had expert knowledge in building recruitment systems and understood how important it was to have a successful implementation program in place for a smooth transition. As one of Trackers first clients, I have been extremely impressed with the support and service that we have been given; if we needed changes the Tracker team were always able to accommodate. Our business have definitely benefited from using this system.
★★★★★
Monday, April 1, 2013
“As Head of Interim Management at College Leadership Services, I…”
As Head of Interim Management at College Leadership Services, I have found Tracker invaluable since being appointed in December 2012. Having all candidate and client information in one intuitive central record allows me to stay on top of candidate management issues. When roles are received which need filling quickly the campaign facility allows me to contact all my candidates quickly to gage interest, saving me valuable time, removing the need to make unnecessary phone calls. The CV search facility is also excellent. The entire candidate and client contact process is much quicker than the manual process we had before and I would not be without the Tracker system.
★★★★★
Monday, April 1, 2013
“At Amazing Recruitment we service resourcing needs across all industry…”
At Amazing Recruitment we service resourcing needs across all industry sectors and for any size of company in the private or public sectors. As such, our recruitment experts handle all sizes of assignment – from single permanent placements for SMEs to large contractor outsourcing projects for global organizations; therefore we required a CRM system that could both support the organization and allow for ease of use/flexibility across the board. Having already used what was defined as the markets leading Recruitment CRM software, we found all systems to be both cumbersome and incapable of being adapted to our business-specific needs. Having had such poor experiences, we began the search for a CRM system that was adaptable, flexible, cloud-based and where support was provided by a UK team that understood the needs of recruiters and how we prefer to work. After much research we settled upon TrackerRMS and I have to say we have been nothing short of impressed with both the software and the support team as a whole. Nothing is too much trouble and continued enhancements are what makes us glad we found a solution that we could build the business and its associated processes around. We would have no hesitation in recommended TrackerRMS to others.
★★★★★
Monday, April 1, 2013
“TrackerRMS has proven to be an invaluable sales, marketing, and…”
TrackerRMS has proven to be an invaluable sales, marketing, and data management tool for ARC Energy Reduction Solutions. ARC has been using Tracker for two years and it has proved particularly useful for sharing data between our offices and the sales team who are often working remotely. We have been particularly impressed by the flexibility and usability of the system; and the high level of on-going support and training provided by Tracker which has ensured we continue to get the most out of the system. TrackerRMS is open to suggestions to further improve the software and regularly provides updates incorporating these suggestions. A software company which listens to its clients – what refreshing change! Needless to say, we cannot recommend Tracker RMS strongly enough.
★★★★★
Monday, March 11, 2013
JGP“Having used and reviewed a number of systems, TrackerRMS has…”
Having used and reviewed a number of systems, TrackerRMS has finally met our functional requirements, whilst also providing a really easy to use and customisable tool my team are actually happy to work on. Definitely recommend.