What is TrackerRMS?
TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to streamline the entire recruitment workflow, right from candidate sourcing and placement to employee onboarding. The browser-based solution can be used to manage sales, CRM, recruiting and onboarding activities from any Internet browser on different systems including laptops, mobile devices and tablets. TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds an applicant database from the applications received and lets recruiters shortlist applicants based on the skill-sets, work experience, job location or any other selection criteria. TrackerRMS candidate management feature helps to streamline the entire application cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.
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TrackerRMS Reviews (150)
- ★★★★★105
- ★★★★★45
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TrackerRMS wins strong praise for ease of use and customer service, making it a solid choice for staffing and recruiting teams. Users consistently highlight the intuitive interface, customizable workflows, and templates that automate multi-step processes—like sending contracts while updating candidate and job statuses simultaneously. The platform handles both ATS and CRM functions, letting some teams consolidate multiple systems and reduce costs. Migration from competing platforms is reportedly handled carefully, with dedicated staff ensuring data integrity.
Customer support emerges as a standout strength across nearly all reviews. Named representatives receive individual recognition for responsiveness, patience, and genuine investment in client success. Users also praise the product's stability, web-based accessibility, reporting flexibility, and integrated features like email tracking, SMS messaging, and built-in tools such as margin calculators.
Criticisms are sparse but consistent: a few users mention search functionality could be easier, and one notes that manually created fields sometimes don't auto-populate in workflows. Another wishes the SMS character limit were higher. A handful of reviews reference occasional glitches and anticipation for upcoming updates, though no major pain points emerge. Overall, satisfaction is overwhelmingly positive, with most reviewers recommending the system to peers in staffing and recruiting.
★★★★★
Monday, April 1, 2013
“Our previous CRM system didn't have the functionality we required…”
Our previous CRM system didn't have the functionality we required to cope with pressure of time constraints and managing data from multiple places. After trying 8 CRM systems against a criteria that was designed to improve efficiency, increase lead tracking and drive sales, Tracker was the only one that met our criteria. Since signing with Tracker, the process has been remarkably smooth, data was mapped and transferred very quickly with no glitches. We were looking for a software system that would provide rich data for business improvement and would reduce the amount of time consultants spent searching for relevant information. We also wanted a system that would document sales pipelines and forecasts and link it to daily activity - Tracker was the only system we trialed that did all of this. Getting used to using it has had some frustrations, only because learning something new takes a little getting used to. The daily training sessions have proved particularly useful and the support team at Tracker are organised and swift in resolving any amendments that need making once you get to know how it works and how you want it to perform. The best part of Tracker is that it sets up workflows that are important as part of the recruitment process, improving adherence to compliance. Love it and would recommend.
★★★★★
Monday, April 1, 2013
“TrackerRMS has proven to be an invaluable sales, marketing, and…”
TrackerRMS has proven to be an invaluable sales, marketing, and data management tool for ARC Energy Reduction Solutions. ARC has been using Tracker for two years and it has proved particularly useful for sharing data between our offices and the sales team who are often working remotely. We have been particularly impressed by the flexibility and usability of the system; and the high level of on-going support and training provided by Tracker which has ensured we continue to get the most out of the system. TrackerRMS is open to suggestions to further improve the software and regularly provides updates incorporating these suggestions. A software company which listens to its clients – what refreshing change! Needless to say, we cannot recommend Tracker RMS strongly enough.
★★★★★
Monday, April 1, 2013
“Hammond Clarke Recruitment is an established consultancy with a strong…”
Hammond Clarke Recruitment is an established consultancy with a strong presence within both the public and private sectors. Utilizing RMS Tracker since 2008, we have found the software to be invaluable - with a number of features that we would struggle without having integrated them into our day to day routines. RMS operates with a clear and easy to understand interface, and with the excellent training offered, this ensures an all round client/candidate friendly experience from start to finish. Initial set-up was painless and the transition of information from our previous database entirely seamless.
★★★★★
Monday, April 1, 2013
“Before we started using Tracker our process was very disjointed,…”
Before we started using Tracker our process was very disjointed, we used email marketing software and various excel spreadsheets to track our leads and follow up. It was hard to track what communication we'd had with any one contact. So, we researched a number of CRM options and found Tracker to be one of the best values and the most comprehensive. Thanks to Tracker we are now able to respond automatically to leads from our website, follow up with template emails, send campaign emails, and manage projects/reporting all from one easy to use system.
★★★★★
Monday, April 1, 2013
“We started using Tracker RMS over two years ago after…”
We started using Tracker RMS over two years ago after having looked at several other options, including Sales Force and other well-known brands; we hadn't previously had an official CRM system, but did have carefully constructed spreadsheets which were stored locally on our server. We chose Tracker RMS because it was really easy to use, the support we got from the technical support team was exceptionally good during our trial sessions, and it had great functionality. Having decided to buy, the implementation was good - there a few oddities but they were in the main at our end and the Tracker RMS team were brilliant at helping us get things sorted, as well as very patient. The benefit of having the Tracker RMS system was brought sharply home when later in the first year of use, a senior member of our marketing team was off ill for several months; previous to having Tracker RMS we would have struggled to keep on top of the required sales leads and follow-ups, but having the system meant someone was able to pick up from our usual representative seamlessly. Moving forward, the system has proved very valuable for tracking the life cycle of projects and for targeting new areas for possible business. The functionality is really good and we have recommended the system to a number of our contacts.
★★★★★
Monday, April 1, 2013
“Having previously worked in recruitment for more than 15 years…”
Having previously worked in recruitment for more than 15 years as both Consultant, Manager, and Director, launching a new recruitment firm was my chance to set up the platforms and tools that would work effectively and integrate easily with other modern recruiting & social tools. Of all the software systems out there Tracker is by far the one that suits our way of working best - allowing us the flexibility to design our own workflows, integrate marketing with job activities and work with a simple and easy to work with interface. It's flexible, user friendly and intuitive.
★★★★★
Monday, April 1, 2013
“We are a recruiter of 50 staff and had used…”
We are a recruiter of 50 staff and had used Bond Adapt prior to selecting Tracker. We selected Tracker due to its integrated lead generation and campaign management functions. We found the implementation to be smooth and the system to be robust with very supportive user support. The marketing functions have certainly helped us win more business and I would certainly recommend Tracker as a CRM system.
★★★★★
Monday, April 1, 2013
“We are a recently established recruitment business supplying both temporary…”
We are a recently established recruitment business supplying both temporary and permanent staff to a variety of industry sectors. Having worked as an IT Consultant and a recruiter for over 15 years, it was imperative to me to find the right package to support our business needs and to maximize efficiency through the use of technology. Having spent some time considering the options on the market it was evident that TrackerRMS would be the right choice for us based upon its flexibility. The implementation of the software has been smooth compared to previous experiences with other HRM and recruitment packages, and the team at Tracker have always been supportive and very quick to respond to our requests. This coupled with the knowledge that the package is being continually developed provides us with a great platform for the future.
★★★★★
Monday, April 1, 2013
“Our company specialises in legal recruitment, so an effective and…”
Our company specialises in legal recruitment, so an effective and interactive database is essential to the smooth running of our business. After meeting with David Alonso, we made the decision to move from our old CRM, Profile, to Tracker. The flexibility to tailor the system to your own requirments was the main advantage from our old system, along with excellent search facilities and effective tools for running KPIS reports. I have no hesitation in recommending David and the team at Tracker RMS.
★★★★★
Monday, April 1, 2013
“We began using Tracker in 2011 and were really impressed…”
We began using Tracker in 2011 and were really impressed with the level of support we received; the team are always on hand to deal with any issues and our initial migration across was seamless. The system is easy to navigate through and the training videos mean new users can pick it up and use it very quickly! Work flows make it easy to log calls, set up meetings, and send emails from one action which does speed up the admin and recruitment process. The on-line portal for candidates also makes submitting timesheets and getting them approved very easy and fast.
