I had a similar experience to others. I had been happily hosted by them for 2 years, and then out of the blue, I was told one of my websites had a virus, with no evidence to prove their claim, and they had completely shut it down. They would not unlock it (including my company email) until I paid their fine of £500! I then discovered they'd secretly changed their terms and conditions to support their claim. When I tried to leave them, they wanted £75 per domain to transfer away. A VERY DANGEROUS company to trust with your company.