UK Secure Web Hosting

UK Secure Web Hosting

22 Reviews

What is UK Secure Web Hosting?

Established in 2001 – UK Secure Web Hosting bounced into life in 2001 with our ‘Extremely competitive solution for YOU!’ campaign. Since then we have had thousands of worldwide clients sign up for our web hosting services. We moved from Lincolnshire in 2003 and now have an address in Central London.

Serchen Index

36.09
1
Employee
22
Reviews
N/A
Followers
44
Likes

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UK Secure Web Hosting Reviews

2.0

Good!

22 Reviews

Last reviewed on
23 September 2020

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Thursday, September 24, 2020

Do not use this company! they must have gone bust as no one is replying to tickets, emails or contacts. This kind of thing is operated as a franchise system. UKSECUREWEB are a franchisee, they will be using a hosting company in the background "the franchise" in my case it was a company called ENOM. I can contact them directly to move my domain onto a new provider as this is their responsibility.. the money I pay to UKSECUREWEB is ultimately given to ENOM after they take their cut. If you want to check who your main hosting provider is.. please go here https://www.nominet.uk/whois/ and put in your full domain name. Good Luck!

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Saturday, July 4, 2020

I have had multiple web hosting packages and domains for years with UK Secure and never a problem until this year.
Zero response from the company via web chat, email and the land line appears to no longer exist. They did however, manage to take payments from me! So that part of the business seems to be functioning fine!
I have been trying to release my domains from them but the client area will not allow it.
Really frustrated with them. If anyone is taking legal action against them, please get in touch. Email me at: [email protected]

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Tuesday, May 19, 2020

Verified Review

DO NOT sign up with this company! the automated website will take your money but there appears to be nobody at the helm. No customer service, the help l;line is disconnected. It looks like they have gone bust but failed to tell their customers. I am trying to cancel but with no customer services, that seems impossible. I am a long-standing customer and previously had a good servicer and direct contact with Ed Well,s the owner.

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3 of 3 people found this review helpful.
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Monday, May 4, 2020

Verified Review

I have been working with a client that uses UK Secure Webhosting and our website suddenly got hacked. Absolutely no support from UK Secure Webhosting, tickets raised and no response. Phones are all turned off.

The worst part is, you have to submit a request to cancel! Which they obviously haven't responded too.

You do not have access to remove your own payment details from the website! This company is not going to let us cancel and will keep taking payments.

This company is fraudulent and I will be getting police and trading standards involved. Avoid at all costs!

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1 of 1 people found this review helpful.
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Thursday, April 16, 2020

Cannot access website via admin, cpanel or webmails since Covid-19 disruptions. Have sent numerous tickets, phone line constantly engaged, have emailed and still no response whatsoever for over 4 weeks. Customer service does not exist. We provide frontline services to the prisons and need to access our website to notify visitors of present arrangements etc. It is imperative we get a response and there is absolutely nothing from them. They are however sending out their invoices for payment!!!!

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Tuesday, April 14, 2020

Verified Review

I am bitterly disappointed with Uk secure Web hosting and their customer support. I paid for a domain name renewal and they did not renew it. Now my domain name has been suspended.... my email and website are both down and my business cannot operate.
No response to online enquiries, tickets opened, phone number not answering.
How can they call themselves a Provider? I will be taking my business away from them and would never recommend them to anyone.

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Monday, March 30, 2020

Uk Secure Web Hosting seem to have all but disappeared. I noticed problems when I started to get bill for the same domains then my key domain was never re-newed. Numerous emails/calls to Nominet and other bodies I've managed to move all my domains over to 1&1 who have been very helpful.

Somethings not right with this company. They still have a functioning website, will still take money from you, but they will not provide a service that you are paying for.

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1 of 1 people found this review helpful.
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Thursday, January 2, 2020

I have been trying to reach technical support for days, no response, phone line dead, online chat dead. My site went offline due to me exceeding my bandwidth even though I’m paying for unlimited bandwidth. This is is worst experience ever with a provider. I don’t think anyone actually works there. hello is there any one there? I’ve lost hundreds of pounds of orders and customers thanks to these guys.

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5 of 5 people found this review helpful.
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Tuesday, July 30, 2019

Service increasingly poor, SSL certificate doesn't work, charged today for invoice from 2018 again, thinking of moving providers. One extra star for keeping my web site up.

2 of 2 people found this review helpful.
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Wednesday, May 15, 2019

UK Secure Web Hosting were a great help today and solved my issue within minutes! Great professional service, would strongly recommend!

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