Terra Prime Hosting

Terra Prime Hosting Reviews

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2 Reviews

Terra Prime Hosting Reviews



2 Reviews

Last reviewed on
18 November 2015

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Wednesday, November 18, 2015

I had a similar experience to others. I had been happily hosted by them for 2 years, and then out of the blue, I was told one of my websites had a virus, with no evidence to prove their claim, and they had completely shut it down. They would not unlock it (including my company email) until I paid their fine of £500! I then discovered they'd secretly changed their terms and conditions to support their claim. When I tried to leave them, they wanted £75 per domain to transfer away. A VERY DANGEROUS company to trust with your company.

5 of 6 people found this review helpful.
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Thursday, April 30, 2015

We had a disappointing experience working with Terraprime. After taking care of our website under one of the 2-year plans (yes, you are tied in for 2 years and need to follow strict and complicated procedures to avoid automatic renewal!) we decided to move to a different company with a fuller service portfolio. This is when Terraprime made our life hell. They took our site down once without warning as apparently we had overrun our bandwidth usage - something that had never come up before. They then took our site down a second time displaying a damaging message instead because of a dispute over an unrelated domain renewal and refused to bring the site back up until we paid over and above what was owed. This is a warning for anyone entering into business with Terraprime. They will suddenly apply terms and conditions and contract restrictions that were never discussed or disclosed before and they will refuse to have a constructive conversation to resolve any issues.

6 of 13 people found this review helpful.
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