What is Preferred Patron Customer Loyalty?
Preferred Patron™ Loyalty is a leading solution for customer loyalty, customer engagement, rewards programs and gift card processing. We cater to businesses of all sizes, including large and small multi-outlet businesses. Preferred Patron™ serves diverse industries, including: Restaurants • Retail • Hospitality • Automotive • Veterinarian/DVM • Health Care • Cosmetics • Aesthetics • Orthodontics • Dentistry • Gaming/Casino • Salon & Spa • Colleges & Universities • Gas Stations • Convenience Stores • Health & Fitness • Entertainment • Vape • Golf Resorts • Country Clubs • Cafe's • Pubs & Bars and many more. We offer both co-branded solutions as well as white-labeled solutions. Join are community of participating merchants or stand out with a white-labeled solution, and operate under your own brand! Recognize customers for spend, visits, activities and behaviors, increase customer retention and foster growth. You get an advanced loyalty program complete with incentive campaigns, multi-tiered rewards program with achievement tiers, a vast digital rewards catalog (including AMEX, MC and Amazon GC Rewards), built-in e-mail/sms communications and autopilot operation. We have several interfaces to choose from, including Standalone Cloud/Web, Customer Kiosk, Mobile App plus full integration to Vend Retail POS and Square POS. An OPEN API built on REST technology is also available for easy integration to any platform you need.
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Preferred Patron Customer Loyalty Reviews (101)
- ★★★★★99
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Preferred Patron is overwhelmingly well-regarded, with 48 of 50 recent reviews giving it five stars. Users consistently praise the software's ease of use, responsive customer service, and customization options. Setup is described as quick and straightforward, staff training minimal, and the interface intuitive enough for new users and cashiers alike. The product delivers concrete business value—users report increased customer retention, higher shopping frequency, and measurable sales lifts from targeted email and SMS campaigns. The online customer portal and integrated tablet for point-of-sale signups are frequently highlighted as customer-facing strengths.
Customer support emerges as a genuine differentiator. Multiple reviewers note same-day or near-immediate responses, willingness to implement custom features, and staff who stay engaged beyond initial setup. One user reported a requested software change completed in under 10 hours. The pricing is consistently described as competitive or excellent for the feature set offered.
Only minor caveats surface. Two reviews rate the product four stars rather than five, but both affirm satisfaction—one notes over a decade of reliable use, the other calls it a good system for tracking and collecting customer data. No substantive criticisms appear across the 50 reviews. The product appears strongest for small to mid-sized retail, service, and hospitality businesses seeking manageable, affordable customer loyalty with built-in marketing tools.
★★★★★
Friday, March 23, 2012
“Our Patients Love Preferred Patron Our experience with Preferred Patron…”
Our Patients Love Preferred Patron Our experience with Preferred Patron has been fantastic. Their customer service and support is unmatched. We've never had a question or request that wasn't addressed promptly. It's made our Alvetro Ortho Rewards program the talk of the town. We love this program! Many similar programs targeted to orthodontists require patients to redeem points online, taking away the personal aspect of a patient stopping by our offices to pick out the reward they've been saving for.
★★★★★
Wednesday, February 16, 2011
“University of Wyoming Athletics Student Rewards Program This program has…”
University of Wyoming Athletics Student Rewards Program This program has been great for our rewards program for our athletics events. We have seen a great increase in our student attendance and accredit that to our rewards program. This wouldn't be possible without use of Preferred Market Solutions. It has been a great product and very easy to use. I would highly recommend it to anyone!
★★★★★
Friday, February 11, 2011
“Remarkable Program Our hospital went to a new healthcare computer…”
Remarkable Program Our hospital went to a new healthcare computer program and SeniorCare could not be built into the new program, so we began a search that would work well for our needs. After searching we found that Preferred Patron meet our requirements and even went above and beyond to upgrade some needed functions to comply with our reports. The support team was quick and accurate with implementing the upgrades to keep us running.
★★★★★
Friday, July 2, 2010
“Excellent product, backed up by stellar customer service! Our customers…”
Excellent product, backed up by stellar customer service! Our customers LOVE the rewards program that Preferred Patron helped us to set up. This is our first rewards program, and we were unsure of how proceed in a way that would get the customers excited about using their rewards card. Preferred Patron advised us every step of the way, and I can comfortably say that our program is a complete success. It is easy to use and is generating more traffic than I had imagined a rewards program could. If you are in the market for a rewards program, you really do owe it to yourself to check out Patronflex. The variety of features, ease of use, customer support, flexibility and price are all excellent.
★★★★★
Friday, June 18, 2010
“We wish we would have found these guys soooner! They…”
We wish we would have found these guys soooner! They have given us support, ideas, and excellent customer service. When we first set it up, they took all the time we needed to answer questions and help us implement the program exactly how we wanted it. and designing it to fit our unique needs. The program is effortless, effective, and powerful. We can't say enough good things about what this company and its product have done for us. We'll never use anything else.
★★★★★
Tuesday, May 25, 2010
“Support and training are the best. They understand the system…”
Support and training are the best. They understand the system very very well and make you feel comfortable learning to use the system. From day one to day 6 months in they are always there to help.
★★★★★
Monday, September 21, 2009
“The system is very easy to use. It was also…”
The system is very easy to use. It was also easy to adapt to our business. We tailored our Preferred Patron program to our needs as well as the customers needs. It is a very inexpensive way to keep in touch with our customers and build a long term loyalty with them. We are also saving money by sending invitations to our customers by email instead of mailing them (a saving of $10,000 per year). Our customers really enjoy having a point reward system with us. It keeps them coming back to our facility to service their vehicles and buy one in the future.
★★★★★
Wednesday, August 12, 2009
“"This software is highly recommended to those who are seeking…”
"This software is highly recommended to those who are seeking to boost student morale in higher education. Preferred Patron has allowed multiple departments and student organizations to collaborate to increase overall attendance at major and minor events campus-wide. On another note, the customer service is just as stellar as the product. Customer service representatives have offered countless suggestions to enhance our rewards program even further. By using the features offered by Preferred Patron we are able to gauge which programs need more attention and which events students prefer the most. The feedback from the Morehouse students has been incredible. We truly believe that this software has assisted us in enhancing the everyday life of our students at a very affordable cost!
★★★★★
Wednesday, July 22, 2009
“Franchise rolls out Rewards System I'm happy that I invested…”
Franchise rolls out Rewards System I'm happy that I invested in Preferred Patron as it's already paid dividends towards knowing and understanding my customers. It has increased the value of our product offering. - User Friendly Software - Easily configurable software - Reliable and Flexible support staff - Very Responsive training staff - Vendor really values their customer relationship
★★★★★
Monday, July 20, 2009
“Quality Program Creates Increased Sales Preferred Patron has created excitement…”
Quality Program Creates Increased Sales Preferred Patron has created excitement with our customers, providing increased sales and is the tool for future promotions and continued success. The support after the purchase has been awesome and I can't wait to see the new features that will be added in the future.
