Logicalware

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Logicalware

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About Logicalware

Logicalware is a scalable software platform that maximises customer engagement and experience to strengthen relationships with your customers.

Our intuitive platform tracks each customer journey to bring context to conversations and build authentic relationships. We connect you to your customers with seamless communication in a single interface. With unlimited customisations and automations, we make it simple to optimise workflow and create smart reporting to monitor your success. Our years of experience in email management give us the long term vision to innovate our product as a full customer engagement and experience platform. Logicalware provides an authentic, simple, and efficient solution designed to work for your business.

Logicalware Product Details

Logicalware CX provides full visibility of every customer. The platform is built around the customer focusing on continuous engagement and relationships rather than simple results. There are many additional features and opportunities to personalise communications and develop better customer relationships.

As an omnichannel platform, Logicalware CX enables you to create and customise a platform that works for you. With these new features, build a platform that meets the needs of your business and your customers:

Customer relationships. Increased CRM functionality stores customer information on individual pages, allowing users to monitor behaviour and engagements over time. Proactive engagement emphasises customers over tickets.

Omnichannel. CX merges communication channels for visibility and context. Integrations and channels. CX includes email, social media integrations, SMS, voice, and more to streamline communication.

Campaign channels. Distribute information and contagiously engage your customer base with campaigns though email, SMS and social media.

Live chat. Included free within CX with unlimited automations and conversations.

Logicalware Free Trial Information

Contact [email protected] to arrange a free trial.

Logicalware Support & Customer Service

Call 0131 564 1100 to speak directly to our team. Email our international team at [email protected] Connect via live chat at www.logicalware.com.

Logicalware Key Features

  • UK-based business and support
  • Templates and Canned Replies
  • Advanced Dashboard and Live Reporting
  • Team Roles and Permissions
  • Free Live Chat Channel
  • Omnichannel Support
  • Automations and Follow Up
  • Team Workflows
  • CRM Functionality

Logicalware Reviews

5.0

Out of 5 stars
(3 Reviews)

Excellent!

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Logicalware
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from Archibald consulting

Tuesday, August 2, 2016

Fantastic little customer support tool. Very useful

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from ...

Tuesday, May 21, 2013

Logicalware is a fantastic tool for our CS team. We were having internal issues and needed a system which could provide an easy solution to responding to our customers. The reporting functions ensure that would SLAs are now improving. Great tool, thanks.

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from AB Online

Thursday, April 11, 2013

Excellent product, very happy with the usability features. The ticketing based system (which is hosted) was very simple to understand and although Logicalware does offer a demo, this wasn't needed. I was able to pick up the phone and speak with a member of the team. Very happy I have gone with them.

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This page was last updated 27 March 2018 08:26