Logicalware CX provides full visibility of every customer. The platform is built around the customer focusing on continuous engagement and relationships rather than simple results. There are many additional features and opportunities to personalise communications and develop better customer relationships.
As an omnichannel platform, Logicalware CX enables you to create and customise a platform that works for you. With these new features, build a platform that meets the needs of your business and your customers:
Customer relationships. Increased CRM functionality stores customer information on individual pages, allowing users to monitor behaviour and engagements over time. Proactive engagement emphasises customers over tickets.
Omnichannel. CX merges communication channels for visibility and context.
Integrations and channels. CX includes email, social media integrations, SMS, voice, and more to streamline communication.
Campaign channels. Distribute information and contagiously engage your customer base with campaigns though email, SMS and social media.
Live chat. Included free within CX with unlimited automations and conversations.