Gnatta

Gnatta

0 Reviews

What is Gnatta?

Understanding and speaking to your customers. Sounds easy, but there's quite a lot to it. That's where Gnatta comes in, using workflow automation to ensure your customers' queries are handled by the right person, using the right information, at the right time

We’re experts at talking to customers, in fact our entire senior team have backgrounds in large customer contact centres. Founded in 2014, we are a leading communication SaaS brand with solutions for everyone, from start-ups to international corporates.

The result is a suite of truly omnichannel products, utilising the cutting edge of AI (both artificial and augmented intelligence) and automation to power communication between customers, suppliers, and internal teams. With all digital and traditional channels covered, spanning from WhatsApp for Business through to webchat and telephony, we're trusted by some of the UK's biggest businesses such as ASOS, Gymshark, AO, and Superdrug.

With flexible pricing plans, dedicated account structures, and an agile; can do attitude, find out how Gnatta can help your business today.

[email protected] https://gnatta.com

Serchen Index

53.00
36
Employees
9
Subscribers
723
Followers
334
Likes

Gnatta Key Features

UK Based Customer Support

Automated Workflow Engine

Omnichannel Customer Communication

Webchat Included

WhatsApp and Other Messaging Platforms

Team Roles and Permissions

Advanced Data Insights and Analyitcs

Unique Profile Aggregation Feature

CRM and Other Integrations

What is Gnatta?


Gnatta Product Details

Gnatta comes with a range of products, from our Starter tier for those who need a simple single channel solution, through to an Enterprise suite comprising the very latest in AI and machine learning.

At its heart though, what makes Gnatta great is our fixation on a single customer journey. When contacting your brand, customers get sick and tired of multiple tickets - and repeating themselves - when they move between channels. When the same customer uses webchat in the morning and calls back in the afternoon, they expect your advisor to see the whole conversation; and be ready to resolve their query.

The best way we manage this is through our unique profile aggregation feature. Built by our in-house team, this allows every communication from a single customer to be presented as one unbroken conversation. Ticketing systems and broken communication become a thing of the past as your advisors have the information they need to answer the customer in full, every time.

When combined with our market-leading array of features, from automated bots and messaging through to AI driven responses and sentiment detection, our products make your customer journey great. Best of all, it includes a full analytics suite to provide the key insight you need to effect real business improvements.

Whether you're looking to improve your customer satisfaction, your data management, or your contact efficiency, Gnatta has a solution for you.


Gnatta Support & Customer Service

Our entire customer support team are UK based, with 24/7 remote and phone support available.

To find out more about the service plans we offer please contact [email protected]


Gnatta Pricing

Licenses for Gnatta start from just £15 per user for our Starter Tier.

You can see our full range of products and pricing here: https://gnatta.com/pricing


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