LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Tuesday, May 10, 2016
“Really like this software! It fits all our company needs…”
Really like this software! It fits all our company needs and does what it need's to do!
★★★★★
Thursday, April 28, 2016
“Its such an easy package to use, we deal with…”
Its such an easy package to use, we deal with lots of incoming support tickets per day, and it helps our team keep on top of them all.
★★★★★
Wednesday, April 20, 2016
“We are using Live Agent as both ticketing and live…”
We are using Live Agent as both ticketing and live chat tool. We are using it in 2 countries and for four websites Nutriklub and Klub maminek (Danone company). It enables us smooth answering of customers emails from one platform + immediate response to customer queries from websites. We were also able to implement it into our mobile app Nutrimimi. Great value for money.
★★★★★
Tuesday, April 19, 2016
“Our customer service team LOVES this chat software. More than…”
Our customer service team LOVES this chat software. More than chat, you can see how many customers are on the site, where they're from, what page they're looking at, etc. Terrific product.
★★★★★
Thursday, April 14, 2016
“I have used and worked with the LiveAgent software for…”
I have used and worked with the LiveAgent software for sometime now about 2 years and the system and team is been great
★★★★★
Monday, March 21, 2016
“Software offers everything most users and admins would want at…”
Software offers everything most users and admins would want at a fantastic price. Only reason it is not 5 stars is for not having the ability to transfer (live) chats across departments. When chatting with ladesk support, there seems to be a disconnect as to why we would need this feature. This is a feature that is common in most LiveChat software and we use it extensively. That said, we have decided to give LAdesk a try because of the extensive feature-set and great price. It is well written and very responsive. You would be hard pressed to find a better value.
★★★★★
Saturday, March 19, 2016
“Pricing for the software is very good. The amount of…”
Pricing for the software is very good. The amount of resources and how efficient the system is makes customer service easy. Also, keeps accountability which is the hardest part to customer service. Great system don't waste your time anywhere else.
★★★★★
Thursday, March 17, 2016
“I have been searching for a single solution that will…”
I have been searching for a single solution that will help me manage our inbound leads from multiple channels like email, chat, etc... Live Agent has been the only real solution I have found that does all of this in one system. Our Agents Love It!
★★★★★
Tuesday, March 15, 2016
“I've tested a dozen different help desk, ticket systems, and…”
I've tested a dozen different help desk, ticket systems, and chat applications for web site integration. Nothing comes close to LiveAgent for a total end to end solution regardless of the size of an organization,
★★★★★
Tuesday, March 15, 2016
