LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Tuesday, March 15, 2016
“we have used Kayako for 2 years and decided to…”
we have used Kayako for 2 years and decided to switch to another system, we tired another system for 4 months and now decided to go for Liveagent as it fits our needs.
★★★★★
Saturday, March 12, 2016
“I had been using Kayako, which is more expensive and…”
I had been using Kayako, which is more expensive and laetr switch to Deskpro, but the mobile version does not really work, now that I found Live Agent, its a life saver!
★★★★★
Wednesday, March 9, 2016
“We spent many time comparing the different solutions available in…”
We spent many time comparing the different solutions available in the market. At the end we decided to try Ladesk because they have a good balance of features and price. We are happy with the result and now we're managing all the customer support through their tool.
★★★★★
Wednesday, March 9, 2016
“I personally started with LiveAgent in my own personal shop/blog…”
I personally started with LiveAgent in my own personal shop/blog in about 4 years ago, I wanted to take my first customers to next level of support and care. Now we are using LiveAgent in two much bigger companies, to take care of all communication channels, connected to our business under one roof. LiveAgent so far always provided what I needed. I can strongly recommend LiveAgent for anybody, who wants to support their business in a smart way. For almost 3 years, they are continually upgrading their UI but mostly improving their features, since they are listening to their customers I believe. At a top place I can rank also their support staff - they never ignored any of my issues, despite the fact, that I can be really persistent
★★★★★
Wednesday, March 9, 2016
“I am using LiveAgent almost 2 years at my blog…”
I am using LiveAgent almost 2 years at my blog / Vinyl store page phono.sk And I am impressed in many functions and features which LiveAgent have. I am able to do everything from one place. I can make new Facebook posts or answer my customers directly in few seconds, via desktop or mobile application of LiveAgent when I am on the roads. I can fully recommend the software. Keep doing the great work guys!
★★★★★
Wednesday, March 9, 2016
“We have been using Live Agent for a couple of…”
We have been using Live Agent for a couple of years now, and it is a amazing tool for Our Company.
★★★★★
Tuesday, March 8, 2016
“I gave it a 4-star because it's not perfect but…”
I gave it a 4-star because it's not perfect but it fulfills my basic requirement for a multi-channel helpdesk tool at the best price. Merge feature is a necessity. I hope the developers are working on this. Reporting is already good but I like the reporting feature of Spiceworks better.
★★★★★
Tuesday, March 8, 2016
“Great support team, wasn't my first time using it (Not…”
Great support team, wasn't my first time using it (Not because of problems) and always was good and fast in responding me company question and provide me with solutions.
★★★★★
Tuesday, March 8, 2016
“I never faced so helpful support ever in past 15…”
I never faced so helpful support ever in past 15 years working online. Thank you so much.
★★★★★
Wednesday, March 2, 2016
“Awesome extension. Customer services are very helpful and patient.”
Awesome extension. Customer services are very helpful and patient.
