LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, March 2, 2016
“Very helpful, made sure I was being taken care of.”
Very helpful, made sure I was being taken care of.
★★★★★
Tuesday, March 1, 2016
“I can say without hesitation that LiveAgent is the best…”
I can say without hesitation that LiveAgent is the best app we’re using in the office. Now I can not imagine to work without it and solving emails in Outlook again would be impossible.
★★★★★
Tuesday, March 1, 2016
“We used this platform during an event where we had…”
We used this platform during an event where we had a large virtual audience. The UI is intuitive and responsive.
★★★★★
Monday, February 29, 2016
“Award winning software with huge bunch of options included in…”
Award winning software with huge bunch of options included in LiveAget. From our point of view it's an irreplaceable HelpDesk and Customer Care tool. Options provided are in deed demanded and used as by customers so by our support team staff. Multi-channel and multi platform structure gives the visitor a choice to become a customer in a preferred way by a single click(!) Just think of it a bit! Some of the benefits which were achieved after purchasing this online helpdesk software: 1. Time reaction decreased dramatically; 2. Our surveys indicated that customer satisfaction in issue management increased by 17%; 3. LiveAgent was also applied for sales department that resulted in 20% conversion increase. And the last but not the least - you have only one system to store your trouble tickets, keep your issue management history, customer order requests, calls history and so on. And behind the scenes there is a team of skilled support staff, highly professional sales team and flexible pricing. Just start and you'll never shut down your LiveAgent installation!
★★★★★
Saturday, February 27, 2016
“I've been using LiveAgent for several years now and have…”
I've been using LiveAgent for several years now and have been happy all along the way. The software is easy to customize and has been running without any errors through server moves and software updates. The support is second to none offering friendly live chat.
★★★★★
Friday, February 26, 2016
“Email Ticket System, Website Chat and Knowledge Base - all…”
Email Ticket System, Website Chat and Knowledge Base - all in one solution: LiveAgent. The Email Ticket System helps us to stay organized. Each incoming email gets a ticket number and can be followed up. When one support agent is not available, another one can quickly take over, as all emails are centrally organized, rather than in separate email inboxes. Each Agent can quickly follow up on previous conversations.
★★★★★
Thursday, February 25, 2016
“I was first introduced to this product in 2011 when…”
I was first introduced to this product in 2011 when researching different options. After trying a number of different systems, both free and paid, I decided to take the risk and go with LiveAgent. Not only was this a surprisingly cost effective option, it was a feature packed option that worked straight out of the box. When I recently moved to Armenia to build up a busy 24/7, multi-language customer service centre, there was no risk and only one choice for me. With over 50 Agents, 12 languages and 50+ partner URLs and around 10,000 chats/tickets per month (and growing), I knew we needed to upgrade from the basic chat app that we had when I first took on this role. I immediately suggested LiveAgent. - Unlimited Agents, a personalised chat design for each partner, email, social media and phone integration via Twilio - it was the all-in-one package we needed and, more than a year later, we still swear by. It's a no-brainer. for the money and the support, there is nothing that even comes close.
★★★★★
Thursday, February 25, 2016
“I try 3 system before this and i caen say…”
I try 3 system before this and i caen say that ladesk.com (Live Agent) is the best of all. Really amazing fuctions, great costumer service and easy to integrate.
★★★★★
Thursday, February 25, 2016
“This is the second time I've used LiveAgent and should…”
This is the second time I've used LiveAgent and should there ever be a need for a third for a new venture, it's a no brainer.
★★★★★
Wednesday, February 24, 2016
“I was in charge of finding a Knowledge base hosting…”
I was in charge of finding a Knowledge base hosting service for my company. LiveAgent was the best of 10 major sites that I reviewed. Including others like ZenDesk. I have not used their ticketing system and other features however.
