What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Tuesday, August 16, 2016
“I really like this service. Not difficult to get up…”
I really like this service. Not difficult to get up and running. Even if you do get stuck they offer great support by Chat and Email.
★★★★★
Tuesday, August 16, 2016
“I'm still on the trial period and testing the features.…”
I'm still on the trial period and testing the features. It's the best combination of Helpdesk, live chat and social media integration that I have seen, beating the competition for features, functionality and price. Support has been fantastic as well, quick and accurate responses to my questions.
★★★★★
Tuesday, August 16, 2016
“I found LiveAgent while I was researching for a help…”
I found LiveAgent while I was researching for a help desk solution that fits my business structure. I have different online sites with separate support email accounts and social media channels. I needed a way to organize everything under one solution. I wanted to measure my performance, convert all interactions to tickets so as to be able to ultimately make my customers happy and turn prospects into long term customers. There were a few other solutions I saw but it looked like I needed to break the bank and they appeared too complex. The value-cost ratio was huge for me as a small business owner si I went for ladesk. If you need to relieve yourself of some stress and actually focus on the business of satisfying your customers, go for LiveAgent. It is simple to use, will deliver true value, your customers will be happier and one striking difference you will experience is the personalized and humane support you get from the ladesk team. It's awesome! I won't trade that for anything else. No kidding.
★★★★★
Monday, August 15, 2016
“Great app and customer service. Useful features with reasonable price.…”
Great app and customer service. Useful features with reasonable price. Managing customer enquiries and chats made easy. Includes almost everyting that small or big business needs to service their customers.
★★★★★
Monday, August 15, 2016
“The person who talked to me was really helpful, it…”
The person who talked to me was really helpful, it solved all my questions and most importantly it felt personal, and not like a script. At the end i was truly satisfied by the way he handled the whole chat.
★★★★★
Monday, August 15, 2016
“We started using it as a ticketing system, which is…”
We started using it as a ticketing system, which is very nice and pretty straightforward. The live chat is now one of the big features we use now, cause it's very efficient and linked to tickets. Lots of customization possible but I have not explored all options yet.
★★★★★
Sunday, August 14, 2016
“After a lot of time searching from all the existing…”
After a lot of time searching from all the existing options, i decide to work with live agent - ladesk.com They have almost all the feature i need and its a powerfull system!
★★★★★
Friday, August 12, 2016
“The software is exactly what we need, Some minor deviations…”
The software is exactly what we need, Some minor deviations can easily be met with using Live Chat.
★★★★★
Wednesday, June 22, 2016
“We use Live Agent for more than one year and…”
We use Live Agent for more than one year and we are very satisfied, the cost / benefits is excellent. All support messages sent by e-mail, website forms and facebook are sent to Live Agent platform and then will answered by my team. With this process I can be sure that my company will not loose any message received and manage the quality of our help desk. They have integration with Facebook, every message sent to my company's Fan Page become a ticket on the platform so my team can answer fast in the same platform they use every day. Comparing to other platforms Live Agend has inumerous great features with better price them competitors.
★★★★★
Tuesday, June 14, 2016
“We are very happy with LiveAgent, it’s easy to use…”
We are very happy with LiveAgent, it’s easy to use and makes managing customer enquiries by chat or email straightforward. A lot of enquiries come through our live chat these days enabling us to respond to customers straight away. Using LiveAgent has had a positive effect on our productivity and it’s popular with customers.
