LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, September 7, 2016
★★★★★
Tuesday, September 6, 2016
“Solution is impressive and easy to use. Covers most of…”
Solution is impressive and easy to use. Covers most of the helpdesk functions. however, needs flexibility to integrate with some well known call center solutions i.e. Cisco, Avaya, ALU, etc. Should have built-in adaptors for these solution. Same applies on external IT service desk solutions. Overall solution is good but with flexible and built-in adaptors it can become excellent solution.
★★★★★
Monday, September 5, 2016
★★★★★
Monday, September 5, 2016
“I'm still in the review phases but everything looks pretty…”
I'm still in the review phases but everything looks pretty good
★★★★★
Saturday, September 3, 2016
“Great softwre, help a lot with a lot of e-mails!…”
Great softwre, help a lot with a lot of e-mails! It will be nice to see some modern layout soon :)
★★★★★
Wednesday, August 31, 2016
“Great to have all customer service channels in one place,…”
Great to have all customer service channels in one place, but there is one thing missing: integration with chatbot providers.
★★★★★
Wednesday, August 24, 2016
“We are new to Live Agent but so far we…”
We are new to Live Agent but so far we are very happy with the helpdesk tool. The price is great and there are so many awesome features.
★★★★★
Wednesday, August 24, 2016
“Our opininon is that Live Agent is top tool for…”
Our opininon is that Live Agent is top tool for customer tool. Our company is very satisfied. We can are recommend company Ladesk, developer tool Live Agent. I greet Antonio, your supporter. He was very profesional. ;)
★★★★★
Wednesday, August 24, 2016
“Great software, but there are many great softwares around. (I've…”
Great software, but there are many great softwares around. (I've done an extensive research, and trialled all major companies). But what makes this stand out above the others? It's the ease of working with the system, the easy and extensive tutorials, but most of all the kind and friendly helpdesk. They are available to you 24/7 and are VERY fast in replying. through the online chat function you have an answer within minutes, and they people are always friendly and very helpful. Very happy so far with this!
★★★★★
Thursday, August 18, 2016
“LiveAgent has some exceptional features but is missing very basic…”
LiveAgent has some exceptional features but is missing very basic functionality. I need to have the ability to turn off chats for the entire business after business hours regardless if someone is logged in or not. I may need to read past tickets or check on the status of something and not have it show me or my company as available for chat. I also need the ability to restrict certain agents from viewing tickets and only to chat or vice versa. LiveAgent is an awesome piece of software but these features are very basic and something every other service has. I would love to move my company to Live Agent but can't do it without these and by the time they're implemented I'll probably find a new home for my team.
