LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Wednesday, September 28, 2016
“Recently i had a problem enabling chat in 60s my…”
Recently i had a problem enabling chat in 60s my support member solved the problem and got to a working chat and waited to see it work. Thanks
★★★★★
Tuesday, September 27, 2016
“Their help desk are super supportive, prices are lower than…”
Their help desk are super supportive, prices are lower than other competitors.
★★★★★
Tuesday, September 27, 2016
“LiveAgent is excellent help desk software with great features and…”
LiveAgent is excellent help desk software with great features and superb support.
★★★★★
Friday, September 23, 2016
“Great - no problems, answered my query quickly and efficiently”
Great - no problems, answered my query quickly and efficiently
★★★★★
Thursday, September 22, 2016
“Great job on the product .. keep up the great…”
Great job on the product .. keep up the great work.
★★★★★
Wednesday, September 21, 2016
“Good support when problems or challanges occur.”
Good support when problems or challanges occur.
★★★★★
Wednesday, September 21, 2016
“I want to thank the whole support team for the…”
I want to thank the whole support team for the good cooperation. It is not self-evident. We had a lot of questions while we were starting a new long-term project and had very specific requirements. The team was always friendly and helpful. I just can recommend this Company with 5 stars!
★★★★★
Sunday, September 18, 2016
“LiveAgent is a very intuitive and helpful ticketing system. It's…”
LiveAgent is a very intuitive and helpful ticketing system. It's easy to work with and it has some great features like seeing what other agents are writing while they are typing, which is very useful for training and on the spot feedback. Also, Live Agent Support Team is very helpful and for any question you will get a quick and effective answer.
★★★★★
Sunday, September 18, 2016
“Live Chat from Ladesk is the best live chat and…”
Live Chat from Ladesk is the best live chat and ticketing feature we have experienced in a long time. Though it is on the pricey side, it definitely is worth every single penny. From the amazing chat feature, that looks really professional to the ticket system or Facebook and Twitter feed updates and agent performance reports. In addition, it is adaptive, so we can check on tickets on the go! It really is one of the greatest support software!
★★★★★
Tuesday, September 13, 2016
“LiveAgent at LADesk.com is so much easier to use than…”
LiveAgent at LADesk.com is so much easier to use than our previous helpdesk software. Our health businesses getyourboomback.com, mintycoco.com and mouthmonsters.com have multiple websites and proprietary products helping health-aware consumers globally. All our health products are unique with genuine ingredients at the right dose - from the best YTE® amino acid supplements AminoBoosters and AminoPure+ to advanced coconut oil pulling mouthwash Mintycoco and MouthMonsters plus My Happy Booster serotonin-boosting natural drink and NeuraBoost Mind Food - so our customers ask a lot of questions and rely on us to provide honest knowledge around the clock. LADesk makes it all possible for us. The guys on their own helpdesk are superhelpful and prompt to help. Thanks, LiveAgent!
