What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
Alternatives to LiveAgent
ZendeskSpotlightZendesk is a cloud-based customer service software platform that provides a range of tools and features to help businesses… Learn more about Zendesk.
FreshdeskFreshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful… Learn more about Freshdesk.
HostechSupportHostechSupport offers its customers, the best support experience in the industry. We offer quality and 24x7 technical support… Learn more about HostechSupport.
Help ScoutHelp Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content… Learn more about Help Scout.
Zoho DeskFounded in 1996, Zoho Corporation is the software company behind three great brands: Zoho, ManageEngine and WebNMS. Zoho offers… Learn more about Zoho Desk.
HaloITSMHaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of… Learn more about HaloITSM.
UbersmithInfos Ubersmith is a leader in subscription management software for the cloud and beyond. Headquartered in New York, Ubersmith… Learn more about Ubersmith.
versaSRSVersaDev is an Australian company developing business software solutions to customers across the globe. Details about our… Learn more about versaSRS.
Salesforce Small BusinessSalesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a… Learn more about Salesforce Small Business.
ProProfs Help DeskProProfs Help Desk is a customer service tool that allows agents to effectively track and resolve user requests and issues… Learn more about ProProfs Help Desk.
LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Friday, November 18, 2016
“I have used live agent in both capacities as a…”
I have used live agent in both capacities as a customer, and as a way to communicate with our customers through work. It is very helpful from a consumer standpoint to have live help and also the ability leave messages for a reply at a later time after hours. From a perspective of using it for our company it has proven to be a very valued resource to keep up the lines of communication with our customers and their questions/concerns. I love that it allows us to archive the questions/responses and search for them later if the need arises.
★★★★★
Friday, November 18, 2016
“badges and levels are 'Key" to keeping employees engaged with…”
badges and levels are 'Key" to keeping employees engaged with closing tickets
★★★★★
Friday, November 18, 2016
“LiveAgent has been easy to use and sufficient in helping…”
LiveAgent has been easy to use and sufficient in helping our customers online. I like how it is easy to navigate and also the "help chat" was very nice to have when my system glitched one time. We have gotten good feedback from clients using LiveAgent chat from our website as well. It keeps the volume of calls down, while still getting people's questions answered in a quality and timely way!
★★★★★
Friday, November 18, 2016
“This is a great solution for our business. We are…”
This is a great solution for our business. We are a small office staff managing a large fleet of drivers and LiveAgent allows us to manage things efficiently and effectively, while having documentation of all necessary information. Very easy to use with a friendly interface.
★★★★★
Friday, November 18, 2016
“This chat system is awesome. You can manage multiple website,…”
This chat system is awesome. You can manage multiple website, Hoock rest api, multiple design etc...The price is honest too.Great job !
★★★★★
Friday, November 18, 2016
“Most of the time it works well, and the features…”
Most of the time it works well, and the features it has compared other chat systems are good.
★★★★★
Friday, November 18, 2016
“I only wish that tickets were a little easier to…”
I only wish that tickets were a little easier to sort but otherwise it's a great system!
★★★★★
Friday, November 18, 2016
“I've been using LiveAgent for about 6 weeks now. I…”
I've been using LiveAgent for about 6 weeks now. I really like how easy it is to keep track of tickets, send automated messages, and communicate with customers.
★★★★★
Friday, November 18, 2016
“Having the knowledgebase attachment has been great! Super simple ticketing…”
Having the knowledgebase attachment has been great! Super simple ticketing system.
★★★★★
Friday, November 18, 2016
“If you're looking for a fully configurable...multi-channel helpdesk system -…”
If you're looking for a fully configurable...multi-channel helpdesk system - LiveAgent is your solution. Their support staff seems like they're always available and super helpful. I've used a few of the top branded helpdesk systems out there and I'm so glad I finally decided to stick with these guys.
