What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Sunday, November 20, 2016
“Although Im new at LiveAgent, it couldnt be easier!!!”
Although Im new at LiveAgent, it couldnt be easier!!!
★★★★★
Sunday, November 20, 2016
“I love Live Agent! Very user-friendly, easy to navigate and…”
I love Live Agent! Very user-friendly, easy to navigate and efficient!
★★★★★
Saturday, November 19, 2016
“As an IT Manager who has used a few different…”
As an IT Manager who has used a few different types of ticket management applications to help keep track of employees and client needs, LiveAgent is great! The labels and organization features once setup make it easy to see what type of issues users are having. Which also help if you need to run reports on a history of a problem. My employees also think the software is easy to use not only from the computer it from an iPhone or an iPad. This accessibility makes it easy to keep up with the tickets while in the field. Overall I cannot say enough how happy I am with LiveAgent and that I would definitely recommend it as a Help Desk ticket tracking software.
★★★★★
Saturday, November 19, 2016
“Good solution for tech support, but some times i have…”
Good solution for tech support, but some times i have trouble with sound alarm. And this problem can not be solved from LiveAgent side. Anyway this is the best service for support which i ever use )
★★★★★
Friday, November 18, 2016
“This product does it all very good. A year ago…”
This product does it all very good. A year ago I would have marked 4 stars due to some stability issues but they have fixed it and not a problem since. Their team is always making the program better and better. The installation is a breeze, truly easy for what you are getting out of it. Put in your email address info and make a chat button/area through their handy chat builder, put that code in your website and you are done. From there add in predefined answers for your team to use, some templates, tags, etc and you got email and chat all in one. The analytics is amazing, it quickly drills down on hundreds of thousands of chats and emails, showing you yearly, monthly, daily, and more. Watch an customer support agent's work or a department. Really good insight on what is happening. Give this system a try if you are looking into email and chat support, highly recommend it.
★★★★★
Friday, November 18, 2016
“Been using Live Agent for a while, Always great support…”
Been using Live Agent for a while, Always great support and by far the best Help desk program!
★★★★★
Friday, November 18, 2016
“My agent Lou was fantastic he answered all of my…”
My agent Lou was fantastic he answered all of my questions and worked with me to get the best deals possible!Thank you Lou
★★★★★
Friday, November 18, 2016
“A very efficient way to communicate with all departments and…”
A very efficient way to communicate with all departments and customers alike and also to streamline email communication.
★★★★★
Friday, November 18, 2016
★★★★★
Friday, November 18, 2016
“Live Agent is such a wonderful experience as it makes…”
Live Agent is such a wonderful experience as it makes my work for me to do much more easier. Everything is organized, easy to use, and it reminds me of tasks that need to be completed. Comparing before I started using Live Agent to when I actually started using it, I say that it makes my work process much more easier especially with all the requests that I have to process. I strongly recommend it to everyone you will not regret it.
