What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Tuesday, November 22, 2016
“This works very well for getting all your emails in…”
This works very well for getting all your emails in different boxes and being able to track them. The only complaint is sometimes the sound gets messed up and replays the first half second of audio over and over when a chat is ringing
★★★★★
Tuesday, November 22, 2016
“This is a very consumer friendly program. I enjoy the…”
This is a very consumer friendly program. I enjoy the options of the canned messages and the resolve ticket option. Easy to learn and quick and easy to use.
★★★★★
Tuesday, November 22, 2016
“Liveagent has helped us keep up on enquiries and also…”
Liveagent has helped us keep up on enquiries and also respond quicker closing more deals and keeping our customers happy.
★★★★★
Monday, November 21, 2016
“You have got to get LA Desk! The wyas you…”
You have got to get LA Desk! The wyas you can have your staff with support tickets is Outstanding!
★★★★★
Monday, November 21, 2016
“Works well as a standalone helpdesk system with integrated live…”
Works well as a standalone helpdesk system with integrated live chat, tailored the system to our needs including auto replies and template responses.
★★★★★
Monday, November 21, 2016
“Can do most things you need from a support desk…”
Can do most things you need from a support desk !
★★★★★
Monday, November 21, 2016
“This software has helped me to manage my customer satisfaction…”
This software has helped me to manage my customer satisfaction by allowing me to review agent phone calls, chats, and emails with our customers. There are a couple of little quirks here and there but overall, it is worth the investment.
★★★★★
Monday, November 21, 2016
“LiveAgent has a lot of great features but is missing…”
LiveAgent has a lot of great features but is missing some basic functionality. Their support team is always quick to offer help, but sometimes insists that I need to change the way my customer service team operates. An example of this can be seen with chats. Due to the nature of our business, we do not consider a chat to be "missed" unless it wasn't answered within 2 minutes. LiveAgent automatically marks a chat as "missed" if it isn't answered within 30 seconds. That parameter was chosen by LiveAgent and isn't something that I can change. I would like to be able to customize all of the rules per my business since not all Customer Service teams operate in the same manner or by the same standards.
★★★★★
Sunday, November 20, 2016
“Good use of modern technologies to make the application very…”
Good use of modern technologies to make the application very powerful and it is really live.You can see live typing/chatting of fellow agent while they are replying to a ticket. This helps in avoiding duplicate responses and two people working on same ticket.
★★★★★
Sunday, November 20, 2016
“Live chat for help with a new user is faster…”
Live chat for help with a new user is faster and more efficient that use of the Forum.
