What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Friday, November 18, 2016
“Great way to interact with customers, keep business process communication…”
Great way to interact with customers, keep business process communication within organization.
★★★★★
Friday, November 18, 2016
“Fully of functionality and easy to setup. This has it…”
Fully of functionality and easy to setup. This has it all. Wish we had found this sooner.
★★★★★
Friday, November 18, 2016
“We have used Kayako for years but when they decided…”
We have used Kayako for years but when they decided to move to a saas version only, we started to look elsewhere so we could switch to a solution where we could download on our own server. We did several trials with many solutions and we absolutely love Live Agent. It gives us all of the features and flexibility that we need. It was crazy simple to install and integrate. Highly recommend!
★★★★★
Friday, November 18, 2016
“We have worked with different ticketing / support software in…”
We have worked with different ticketing / support software in the past and there really is no comparison. LiveAgent is easy to use, easy to set up. There are tonnes of great and useful features in LiveAgent. My favorite is their custom reporting feature. The team at LiveAgent is also great. I have never had to wait long for someone to answer or help me.
★★★★★
Friday, November 18, 2016
“Live agent has changed how our office runs. It is…”
Live agent has changed how our office runs. It is easy to use and makes our workflow significantly better. I would recommend this for any office!
★★★★★
Friday, November 18, 2016
★★★★★
Friday, November 18, 2016
“I would recommend this utilitly to all businesses.”
I would recommend this utilitly to all businesses.
★★★★★
Friday, November 18, 2016
“This is a program that I have to use every…”
This is a program that I have to use every day for work and it has been the easiest and one of the most useful tools that I have in the office. It's easy to back track and find messages from the night before or over the weekend when we are closed. It also helps keep the phone lines a little quieter and still allows us great customer interaction. By keeping record of the conversations it's easy to pick up where someone else left off and to not provide the same information over and over again. I recommend this to any one that is interested in building relationships with their customers through their website!
★★★★★
Friday, November 18, 2016
“Simple and customizable. Works for my needs. Perfect price point.…”
Simple and customizable. Works for my needs. Perfect price point. We have 400 users and it keeps us organized. You wont find a better soljtion for the money and interface is neat. Also has a mobile app.
★★★★★
Friday, November 18, 2016
“I really like live agent. Below are my pros and…”
I really like live agent. Below are my pros and cons list. Pros: 1.) Easy to create personal views (filters) of tickets. 2.) Spell checker 3.) You can paste screenshots right into a reply to a customer (this is awesome!!) 4.) Back and forth e-mail correspondence with a customer is easy. 5.) Awarding agents for performance is cool. 6.) Dashboards and reports are great. Cons: 1.) Spell checker does not work well in Internet Explorer 2.) I would like to see a "Created Date" column in the ticket list instead of the "Changed" column. 3.) It would be nice to have a button that transfers a ticket to my default department and assigns it to me in one swoop. You can do this now but it takes a couple of clicks. 4.) I feel like it needs better control of how agents are notified when a ticket is replied to.
