What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Friday, November 18, 2016
“Clean user interface and solid automation tools. There are elements…”
Clean user interface and solid automation tools. There are elements that could be more robust, but for the $, it is outstanding.
★★★★★
Friday, November 18, 2016
“Easy to implement and use, many features at a reasonable…”
Easy to implement and use, many features at a reasonable price. I definitely recommend!
★★★★★
Friday, November 18, 2016
“The platform is amazing, such a good UX,very pleasant to…”
The platform is amazing, such a good UX,very pleasant to use and bring results over 28% better than all other platform we used to use. Wish I discovered them before!
★★★★★
Friday, November 18, 2016
“Everything is easy to find and accessible from one manageable…”
Everything is easy to find and accessible from one manageable screen. I can see when a colleague is working on something so we never overlap, and I get notified only when one of my items needs attention. My inbox is clean again!
★★★★★
Friday, November 18, 2016
“Helpful staff who were quick to respond and answered all…”
Helpful staff who were quick to respond and answered all my questions
★★★★★
Friday, November 18, 2016
“Its the best desktop application i have used ever.”
Its the best desktop application i have used ever.
★★★★★
Friday, November 18, 2016
“I think that Live Agent is pretty good but the…”
I think that Live Agent is pretty good but the only thing I would recommend adding is an option to merge tickets together. Many of our clients send in individual tickets so we receive multiple tickets from the person about the same problem. Merging the tickets together would be very useful.
★★★★★
Friday, November 18, 2016
“Using LiveAgent is a fast, easy, and convenient way to…”
Using LiveAgent is a fast, easy, and convenient way to communicating with Customers!
★★★★★
Friday, November 18, 2016
“I think the live agent,must have to show the sent…”
I think the live agent,must have to show the sent items for person.
★★★★★
Friday, November 18, 2016
