What is Housecall Pro?
Housecall Pro is the most advanced field service management platform and CRM tool on the market. The app is offered at a competitive low cost and supports professionals with all aspects of their daily workflow, including: job scheduling and technician dispatch, CRM, invoicing and payment processing, customer email and postcard marketing, GPS tracking, advanced reporting/analytics, and much more. It also offers Yelp, Facebook, and website online booking capabilities, giving customers the ability to re-book their service professionals through an app at the push of a button. Housecall Pro is highly dynamic tool that enables service professionals to run their entire business on their smartphone and complimentary web portal. One of the immediately distinguishable features of Housecall Pro is its amazingly user-friendly mobile app look and feel. The highly intuitive interface is designed to minimize the need for technical training, effectively letting the technology work for the service professional in the most effective way possible. Housecall Pro levels the playing field by arming small businesses with high-tech tools at a very competitive low cost to better compete in the marketplace. The platform is designed to save time, save money, and provide enhanced organization for service businesses. It also boasts a customer marketing tool that has strong potential to double the number of jobs for the service professional. The platform caters to almost every service based industry and is constantly being developed to better serve the service community through weekly feature updates. This all-in-one tool allows professionals to offer their customers something their competitors are not able to. Housecall Pro is the best end-to-end solution for service businesses, hands down.
Alternatives to Housecall Pro
NewWaySERVICE.comSpotlightNewWaySERVICE.com develops and market a field service management software offered as a SaaS model. Established in 1996, we… Learn more about NewWaySERVICE.com.
Service FusionSpotlightService Fusion helps service companies impress customers, reduce employee headaches, and get paid faster, without breaking the… Learn more about Service Fusion.
FeetPortFeetport is a Field Force Automation Software which enables an organization to manage, track and analyze the working of their… Learn more about FeetPort.
FieldMotionFieldmotion is an easy-to-use cloud-based digital platform that allows field workers to capture information on jobs in… Learn more about FieldMotion.
Less Paper Co.Less Paper Co. creates custom-built field service management, work order management and scheduling systems to help field service… Learn more about Less Paper Co..
JobberAward-winning job tracking and customer management software for home service businesses. Jobber’s 100k+ home service… Learn more about Jobber.
ServiceBox SoftwareServiceBox is a leader in Field Service Management. No matter what industry you work in, ServiceBox’s software and app can help… Learn more about ServiceBox Software.
Call of ServiceCall of Service provides the latest Field Service management software. Specifically designed for ease of use, our cloud-based… Learn more about Call of Service.
Loc8User-friendly, intuitive and free, Lite provides a level of expertise absolutely vital for small service businesses. This… Learn more about Loc8.
Eworks ManagerEworks Manager is the perfect software for companies with technicians out in the field. Our Job Management System allows you to… Learn more about Eworks Manager.
Housecall Pro Reviews (44)
- ★★★★★41
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Housecall Pro is overwhelmingly well-regarded by its users. Out of 44 reviews, 41 are five-star and three are four-star, with no significant criticisms raised.
Users consistently praise the software for streamlining operations across scheduling, dispatching, invoicing, and customer communication. The mobile app receives particular recognition for its ease of use and real-time functionality in the field. Built-in features like automatic customer notifications via text and email, GPS tracking, time-clock functionality, and integrations with QuickBooks and payment processing are frequently mentioned as major time-savers. Many users note the transition from paper-based systems was smooth and the learning curve minimal.
What stands out most is the company's responsiveness to feedback. Multiple reviewers highlight how Housecall Pro actively implements feature requests and updates the product frequently based on customer input. Customer support is consistently described as fast and helpful, with direct messaging available within the software. Users across different industries—cleaning, HVAC, window washing, carpet cleaning, moving, and home services—report the software adapted well to their specific needs.
The only minor notes in three four-star reviews touch on the reports section needing refinement and some invoice customization preferences, but these do not materially detract from overall satisfaction. Users repeatedly say the software has become essential to running their businesses.
★★★★★
Wednesday, January 20, 2016
“HouseCall Pro turns our life much more simple to manage…”
HouseCall Pro turns our life much more simple to manage our schedule for our Cleaning Company. Simple, very proactive, excellent customer service and great price. Highly recommend!
★★★★★
Tuesday, January 19, 2016
★★★★★
Friday, January 15, 2016
“Love the software! The customer service is instant due to…”
Love the software! The customer service is instant due to their smart use of Intercom.io. The web/mobile app is easy to use and any glitches we do find is fixed within reasonable time frames. Roland and the team have done an amazing job on this one! www.squeakykleenwashing.com
★★★★★
Thursday, January 14, 2016
“These guys are great and the software is top notch!!!…”
These guys are great and the software is top notch!!! Easy to train employees on. Customers love it. Services offered are easy to setup. Customer support is always been very fast.
★★★★★
Thursday, January 14, 2016
“For 18 months we were looking for a software that…”
For 18 months we were looking for a software that could do three things: 1. Manage our customer database (CRM) 2. Schedule appointments and send automatic reminders to customers (Appointment Scheduling) 3. Assign and dispatch employees to jobs (Field Service Management) It seemed every software was designed to do one, MAYBE TWO, of these things, but no software could do all three. Then we found HouseCall Pro. It seemed almost too good to be true, but HouseCall does it all for us. We haven't looked back. Here are the PROs: 1. App for field technicians is awesome! Best I've seen. 2. Strong and powerful integration with Google -- autofills addresses and integrates with Maps. 3. Automatic e-mail reminders sent to customers. 4. Postcard marketing campaigns. 5. Quickbooks compatible. 6. Incomparable customer service. They have a friendly, helpful and intelligent group of people working for them. They are always there to listen to requests and solve problems. The messaging app within the desktop software lets you communicate with them directly anytime. They always seem to respond within mere minutes. 7. They are constantly releasing updates and improvements to the software. It gets better with every release and it shows they really listen to customer suggestions! We've learned that no software is perfect. HouseCall Pro is pretty darn close, though! Here are the CONS: 1. The schedule view is hard to read and use. When you are trying to get an overview of your resources and availability, you have to scroll left/right as well as up/down. It's made it hard for us, so we still have to rely on Google Calendar to view employee availability when trying to schedule jobs. 2. No automatic reminders sent to employees. There is a push notification one hour before a job starts, but this is not enough time for us. We want an email or test least a day, even a week, in advance. 3. Few customization options. (eg - You cannot rename "professional" to "stylist" or "technician" to suit your industry.) You can't include hyperlinks in follow-up emails to link customers to a satisfaction survey. (They have to copy/paste the address into the browser.) 4. No way to "black out" dates on scheduler for employee time off. Again, we still have to use Google Calendar. Although they just released "Non-Job Events" and this could serve as a possible workaround for us. We are looking into it! 5. The CRM is weak. (No multiple contacts for a business, no way to name different service addresses, no pipeline for making sales, etc.) All that being said, the pros outweigh the cons. We love HouseCall Pro. It was the best move we ever made and has allowed us to grow and expand our business. Highest recommendations!!! Thanks, HouseCall!
★★★★★
Tuesday, January 12, 2016
“The best part about this software is that it is…”
The best part about this software is that it is cloud-based making it available where ever you go. The customer support is unparalleled. The interface is smooth and intuitive, the ease of scheduling & rescheduling is streamlined, the stats/tags make tracking customers and sales hassle-free. Furthermore, by design, the software makes communication with customers extremely easy and effortless.
★★★★★
Monday, January 11, 2016
“I run a Smart Home Design Company with service calls…”
I run a Smart Home Design Company with service calls and installations. I searched for a long time to find something that was simple to use and offered great features. Finally found that with HouseCall Pro. They also do something that I find extremely valuable, they update constantly and many features I have asked for within months have been add into the app!!
★★★★★
Monday, January 11, 2016
“Housecall Pro has been a huge blessing for our moving…”
Housecall Pro has been a huge blessing for our moving company. My job as the manager/owner is to give estimates, confirm jobs with customers the day before the move, send the details to all of my employees the day before the move, send invoices and receipts to the customers after the move, and follow-up with the customers for quality control purposes. Housecall Pro literally saves me 2-3 hours per day because it automates every single one of my duties. Housecall Pro is worth gold to me and now that I use it, I couldn't imagine live without it!
★★★★★
Monday, January 11, 2016
“I have used housecall pro for 4 months and it…”
I have used housecall pro for 4 months and it is the best program i have ever used makes everything easy and i can run it from anywhere and my techs can see how to get to jobs what going on and the credit card on it makes transactions easy too. i would recommend it to everyone
★★★★★
Thursday, January 7, 2016
“We have only been using HouseCall a few months but…”
We have only been using HouseCall a few months but have found it to be what we need. They are constantly making updates to accommodate our needs. We like the notification features the best. Our customers know when to expect us and we can send reminders and Thank you notes after the repair is completed.
