Less Paper Co.
★★★★★ 4.9 · 12 Reviews
What is Less Paper Co.?
Less Paper Co. creates custom-built field service management, work order management and scheduling systems to help field service businesses become more efficient in the office and the field. Because we custom build every system to each specific clients needs we can offer all of the features that you want and need in a work order system - including custom features that our competitors can't. #### Benefits **Increase efficiency both in the office and in the field.** _Our work order management systems are built to increase efficiency for your entire team by automating many of your daily processes._ - Create, schedule & dispatch work orders with ease. - Fill out digital work orders in the field and collect payments on site. - Keep track of work orders across statuses from start to finish. - Know when parts are ordered and when they arrive. - Reporting & notification tools to keep you in the loop. **Get job information anytime, anywhere and from any device.** _With access to your work order management system from any device your office and field staff will always be up to date on open jobs._ - View customer location information including map & Google Street View. - One-tap calling, texting & navigation. - View work order information and history for that work order and the customer while on site. - Easy access to parts availability & pricing with inventory management integration. **Increase productivity with office & management features.** _Use our work order management systems to increase productivity with office & management tools at your disposal._ - Integrated voicemail systems with automatic dispatching of emergency calls. - Notifications as techs check in & out of jobs. - Instant access to work orders as they're filled out and completed. - Set up appointment reminders via email & text to customers. - SMS with customers for scheduling and notifications.
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Less Paper Co. Reviews (12)
- ★★★★★11
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Less Paper Co. is a fully customizable work order system that consistently earns praise for adapting to how businesses already operate rather than forcing them to change. Across all twelve reviews, users highlight three standout strengths: the ability to tailor the software to specific workflows, rapid support and implementation (often within hours or a day), and seamless Quickbooks integration. Service companies report significant efficiency gains—less manual typing, faster invoicing, better customer communication, and cost savings from unlimited users.
The few criticisms are minor and isolated. One user wished for more screen real estate and easier multi-tab management; another noted the software works well now but may need deeper system integrations as their business scales. These are exceptions in a largely uniformly positive feedback set. Users frequently compare Less Paper favorably to competitors, citing better customization, more responsive support, and better pricing. The company's willingness to make changes within hours and refund unused subscription time also stood out as unusual in the market.
★★★★★
Wednesday, January 23, 2019
“Answer all your questions Everything is upfront Great Tech Support…”
Answer all your questions Everything is upfront Great Tech Support The software build was custom to my business. We are a service company that used paper service tickets on a daily basis. With Less Paper we have gone 99% paperless. From creating proposals to invoicing to syncing to Quickbooks it's all automated. The build team took the time to find out how our business runs and what services we provide and they built the software to match us. We had previously tried other similar products but they wanted us to change how we do business, this does not happen with Less Paper Company.
★★★★★
Monday, January 14, 2019
“Pros: Completely customizable and catered to our service order business.…”
Pros: Completely customizable and catered to our service order business. The program created by Less Paper Co. has more than satisfied our not-so-computer-savvy customer service staff, who need a system that's very accessible and logical. The platform allows users to enter service items from multiple screens and searches, with very few clicks. They created an excellent dashboard for us that's truly functional, and also made a scaled down version for our vendors with just what they need to access. Most of all, we love that the program easily supported our need for emails and reminders to our customers. And the support has been amazing both in turn-around time, as well as understanding our needs. Cons: Perhaps I'd like to see more real estate on the screen and have a way to more easily maintain multiple tabs open simultaneously. We really haven't found any issues or glitches with the program so far. Overall: The team at Less Paper Co. has been a pleasure to deal with. Our company has felt like they're almost our in-house developers as they've been really devoted to making the end product meet our service goals.
★★★★★
Thursday, January 10, 2019
“Pros: Completely customizable and catered to our service order business.…”
Pros: Completely customizable and catered to our service order business. The program created by Less Paper Co. has more than satisfied our not-so-computer-savvy customer service staff, who need a system that's very accessible and logical. The platform allows users to enter service items from multiple screens and searches, with very few clicks. They created an excellent dashboard for us that's truly functional, and also made a scaled down version for our vendors with just what they need to access. Most of all, we love that the program easily supported our need for emails and reminders to our customers. And the support has been amazing both in turn-around time, as well as understanding our needs. Cons: Perhaps I'd like to see more real estate on the screen and have a way to more easily maintain multiple tabs open simultaneously. We really haven't found any issues or glitches with the program so far.
★★★★★
Thursday, November 1, 2018
“They are able to customize everything to the way we…”
They are able to customize everything to the way we want it.Whatever we can dream, they can do it. They are extremely prompt at responding to requests. They are very smart and knowledgeable in executing whatever you ask for. Nothing is too big or small.
★★★★★
Thursday, September 6, 2018
“We were able to keep our existing quickbooks platform and…”
We were able to keep our existing quickbooks platform and create a very easy to use system that was usable by any device our staff had. Training took less than an hour for my crew, when we realised we needed a few changes they were applied almost instantly. Support like this does not exist elsewhere in the modern world
★★★★★
Monday, July 16, 2018
“I wish our business converted from paper work orders to…”
I wish our business converted from paper work orders to Less Paper - it has saved hours of manual typing and improved efficiency within our business where our customers are getting their bills quickly and accurately. Efficient product that interfaces with our billing/invoice system, excellent customer service and product quality. Has reduced our time/cost of invoicing to our customers.
★★★★★
Monday, April 30, 2018
“It's fully customizable so it can be tailored exactly to…”
It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software. I love that the company purchasing can use their own language to set up various areas of the system, it integrates with Quickbooks Online seemlessly and has a really simple interface that even the less tech savvy can navigate. Saves a lot of time and helps to streamline core operations. Aids in customer communication.
★★★★★
Wednesday, March 21, 2018
“Increased ability to schedule, provide a visual tool to our…”
Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up.Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us.
★★★★★
Friday, December 29, 2017
“What is not to like. It is of your own…”
What is not to like. It is of your own design. You make it what you want it and they can do it!! This is also a great price for a custom system and to get the customer support they provide. I have been waiting for these guys for 7 years!!!! Trust me when I say I have reviewed/ used almost every system out there. Finally getting a system that works the way I want it to and if I need to change something it is usually completed within 24 hours.
★★★★★
Thursday, February 2, 2017
“We decided to go with Less Paper Co because we…”
We decided to go with Less Paper Co because we were having trouble finding a work order app that had all of the features we felt like we needed with our business. We needed the ability to schedule for two different office locations while keeping the schedules separate but everything else together. We also had 4 different forms that we wanted to digitize. Less Paper Co allowed us to have both of these features and many more. Our scheduling of work orders and keeping track of them has never been more efficient. We always know which customers have parts in order, when the parts come in, etc. Using Less Paper Co. also saves us over $150 a month compared to the other work order apps we looked at because we have unlimited users which is great.
