Fasthosts

Fasthosts

22 Reviews

What is Fasthosts ?

Fasthosts has delivered market-leading online services to the home, home office and SME markets since 1999. We have a successful track record in providing high value, award winning products. With Fasthosts, you can be confident that the technology that brings your web project to life is of the highest calibre and 100% secure.

Serchen Index

87.18
135
Employees
1,450
Subscribers
7,678
Followers
5,413
Likes

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Fasthosts Reviews

3.6

Great!

22 Reviews

Last reviewed on
13 February 2019

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Thursday, February 14, 2019

The worst support staff I have ever encountered.

They are only interested in replying to your ticket not actually solving it.

This means that they will repeatedly ask the same questions even though you have already answered,

Technical support on the phone are rude and combative for no apparent reason.

Please do not choose Fast Hosts, you WILL regret it.

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Friday, December 28, 2018

No info re website down/problems
No feedback
Expensive
No customer service
No return emails re problem alert
A joke - check reviews!!

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Tuesday, June 16, 2015

Website has been down for over 5 days and the company still doesn't confirm when they will sort the issue. Truly appalling technical support

4 of 5 people found this review helpful.
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Wednesday, September 3, 2014

Do NOT get involved with Fasthosts - they don't listen nor implement.

My credit card was charged twice for the same account. Keep an eye out for Fasthosts on you cc bills. This didn't happen just once either. I tried to cancel my account twice by email and then over the phone, but the payment demands keep coming with increasingly aggressive letters from Fasthosts - now three years since I cancelled. This was for a scientific website for our holographic assembler.

After a further unsuccessful phone call attempt today reminding them that I cancel in 2011, I am having to resort to a cease-and-desist letter to Fasthosts from my lawyer. If you have time to waste - this is for you!

Response from Fasthosts :
07 November 2014 at 02:23

Hello Mervyn,

I'm sorry to hear that you had a bad experience. Do you have a ticket reference I could look into please?

Thanks, Liam

P.S. Apologies for the delay in response, we have only just started to monitor Serchen.

4 of 7 people found this review helpful.
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Tuesday, September 10, 2013

Customer service was absolutely terrible, after replying to their Emails that my services are up for renewal they never once replied back to me until it is now too late to close my services which was not even for me. Stupidly I recommended them to my customer, now I cannot get them off my back, who gave them permission to give me credit because I never asked for it nor do I want it. Customer services told me that I need to cancel through the control panel, but they made it so confusing so I emailed them that I do not want to renew, now they still want me to pay for a service that my customer no longer wants using credit that I never asked for. There should be some way that I should be able to complain to trading standards unfortunately they don’t seem to cover companies, I will never be using this company again. They are trying to extort money from me by giving me credit. Deal with this company at your own peril.

6 of 7 people found this review helpful.
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Friday, May 24, 2013

Fasthosts is great. Everything works perfectly and the whole interface is very easy to navigate. Highly recommended!

0 of 1 people found this review helpful.
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Tuesday, May 7, 2013

A good service, works well, and has a great price point. Wish it were in dollars too, but hey, I just like this service enough to try to use it in America.

0 of 2 people found this review helpful.
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Friday, May 3, 2013

Fasthosts provide an inexpensive and user friendly web hosting experience. With a vast support team ready to assist. Fasthosts enable users to create, manage and collaborate domains with ease.

1 of 4 people found this review helpful.
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Friday, May 3, 2013

I would refer anyone to this product. 4 of my business partners use this, it works great! Simple to use and it does save a lot of time. If your looking for something in the lower price range this is the product for you!

0 of 2 people found this review helpful.
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Friday, February 1, 2013

I would say that Fasthosts lives up to its name and then some. As a business owner and someone who recognizes the immense value in utilizing the world wide web effectively, I count on Fasthosts to keep my websites up and running. They succeed in doing so, and I highly recommend that you give them a shot!

0 of 2 people found this review helpful.
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