What is Commence?
Commence Corporation offers several compelling reasons to select them as your partner for Customer Relationship Management software and price is just one of them. Starting at just $12 per user per month you get a comprehensive solution for managing customer relationships, leads and your sales pipeline but there is much more than that. 1) The company offers a robust solution that rivals enterprise level products at a fraction of the cost. In addition to the traditional contact management, sales and lead management applications provided by the majority of CRM software solutions, Commence CRM offers a Marketing Campaign Management, a Help Desk Ticketing system with a Knowledge base, FAQ and internet based Customer Portal, a Document Library, integrated E-mail, Analytical Reporting and a fully integrated Project Management system. Very few CRM solutions that serve the small to mid-size market sector offer this level of functionality. The product is also modular in design which means you can pick and choose only the functionality you require for your business and add additional functionality at any time. The company has now introduced an AI component as an add-on to the full application suite. 2) Commence has a staff of highly experienced personnel that provide Commence customers with best practices and services for Marketing Campaign Management, Lead Management, Sales Opportunity Management and Customer Support. The company offers consulting services such as assistance with creating a Sales Enablement and Marketing Enablement program for improving sales execution and customer service. Commence also offers digital marketing services such as content creation and distribution on social sites. Most competitive solutions do not have an experienced support team in place to provide this level of service. 3) Commence has been providing business software to the small and mid-size community for more than two decades, has several thousand users around the world and has built a reputation for quality products and world class customer service. Customer reviews are excellent. Commence CRM is idea for businesses that require more functionality then is provided by low cost CRM programs but without the cost and complexity of higher end solutions.
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Commence Reviews (43)
- ★★★★★40
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Commence CRM is overwhelmingly well-regarded by its users, with 41 of 43 reviews giving it 5 stars. Users consistently praise the platform for being intuitive and easy to use while offering robust functionality at a reasonable price point. The no-code customization capabilities stand out as a major strength—many reviewers note they can adapt the system to their specific needs without heavy IT involvement or additional costs. The 360-degree customer view on a single screen is mentioned as a key differentiator that improves the user experience.
Customer support emerges as a genuine competitive advantage across reviews. Users repeatedly highlight the responsive, knowledgeable support team, availability by phone, and the company's willingness to work closely during implementation. Many describe staff as professional, friendly, and genuinely focused on meeting business needs rather than just closing a sale. Several long-term customers (some using Commence since the 1990s) cite rock-solid reliability and data security as reasons they've stayed.
The product suits a broad range of organizations—law firms, lead-generation services, repair companies, nonprofits, and startups all report success. Users frequently mention it bridges the gap between basic, low-cost CRMs and expensive enterprise systems. Pricing and value for money are mentioned favorably in multiple reviews, with one user crediting the system with saving their company over $3 million over 12 years.
Only minor concerns surface: one reviewer noted the lack of a customer portal (noted as planned for 2013), and one wished for French language support. The overwhelmingly positive pattern suggests these are exceptions rather than representative issues.
★★★★★
Monday, September 9, 2013
DNP“Commerce is an excellent solution for all your diagnostic and…”
Commerce is an excellent solution for all your diagnostic and logistical needs. This organization offers an excellent solution for your company's needs. I highly recommend it.
★★★★★
Wednesday, August 28, 2013
Canada East Equipment Dealers' Association“Our firm was seeking a CRM solution that enabled us…”
Our firm was seeking a CRM solution that enabled us to capture, track and share information within the organization without using multiple systems. Of key importance was the ability to integrate e-mail with accounts and contacts and generate custom reports. What we liked about Commence CRM was how robust and customizable it was as compared to similarly priced products. Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help.
★★★★★
Tuesday, August 20, 2013
HR Go Accountancy“Commence is the most user friendly, logical and reliable systems…”
Commence is the most user friendly, logical and reliable systems I have ever used. The company continues to release new features and has provided our firm with excellent customer service. Commence its a bloody fabulous product.
★★★★★
Thursday, August 8, 2013
WT Audio Installations“We needed a solution for managing our customers, new leads…”
We needed a solution for managing our customers, new leads and the sales process. We found Commence to be easy to navigate and use and very easy to customize on our own. This was very important to use as we did not want to hear that we have to spend a lot more money to tailor the system. They have provided excellent support with a knowledgeable and friendly staff. We are pleased with the value we have gotten from Commence CRM.
★★★★★
Tuesday, June 25, 2013
CNB Partners“Solid product that offers much more than the basic low…”
Solid product that offers much more than the basic low cost CRM solutions but is easier to use than enterprise offerings that are costly and too hard to use. Very good service offerings that helped us establish our lead generation program and our sales methodologies. This is a good company and product for small to mid-size businesses.
★★★★★
Wednesday, May 29, 2013
TPS Consulting“High quality cloud based product that offers a robust set…”
High quality cloud based product that offers a robust set of functionality yet is extremely easy to use. Clearly a mid-market fit that offers more than the basic packages at an affordable price. Good value, very good service and we liked the fact that Commence has been in business for more than 20 years.
★★★★★
Monday, March 25, 2013
Software CPR“I would like to commend Commence on the reliability and…”
I would like to commend Commence on the reliability and unique capabilities of their product, as well as the excellent technical and customer support they provide. It is a pleasure to work with a company where the key people are so knowledgeable. We consider Commence one of our most highly valued and appreciated vendors.
★★★★★
Monday, March 11, 2013
RYO Services“We are a start-up company experiencing hyper growth and Commence…”
We are a start-up company experiencing hyper growth and Commence gave us a one-stop solution to organize our Customer Accounts and Leads. The Customer Support Team guided us from day one in tailoring the Commence solution around our business model. They even helped us create the reports we needed to make strategic decisions in real-time.
★★★★★
Thursday, March 7, 2013
Cap Genic Advisors“We were managing the business using ACT and Excel spreadsheets,…”
We were managing the business using ACT and Excel spreadsheets, neither of which was allowing us to consolidate and manage customer data, properly follow up on new business opportunities or maintain a complete historical record of activities and correspondence. After reviewing several web based CRM solutions we selected Commence based on the company’s impressive track record, strong customer references and two product features that seem to differentiate Commence from the pack. First, the user interface was by far the best we had seen and the easiest to use. Second, the product’s ability to enable us to see a complete 360-degree customer profile on one screen was critically important. There is no scrolling or jumping from page to page making the user experience much better. We are quite pleased with our decision. The product has been very easy to use and the implementation process was very well managed by the Commence service and support team. Commence has provided us with exceptional value and has helped us to manage our business more efficiently.
★★★★★
Tuesday, February 19, 2013
System Support Solutions“We were looking for a system that would become our…”
We were looking for a system that would become our core process for automating and managing sales. Our use of Commence CRM has done several things for us. First, it helped us to streamline our sales process from initial prospecting and logging of information to document management, quoting, support incidents and contract administration. Our decision to purchase Commence CRM was primarily based on its easy GUI and customizable views of information. I highly recommend this company and its product. Commence CRM has saved us perhaps $300k/year for 12 years, or a little over $3 million.
