What is Commence?
Commence Corporation offers several compelling reasons to select them as your partner for Customer Relationship Management software and price is just one of them. Starting at just $12 per user per month you get a comprehensive solution for managing customer relationships, leads and your sales pipeline but there is much more than that. 1) The company offers a robust solution that rivals enterprise level products at a fraction of the cost. In addition to the traditional contact management, sales and lead management applications provided by the majority of CRM software solutions, Commence CRM offers a Marketing Campaign Management, a Help Desk Ticketing system with a Knowledge base, FAQ and internet based Customer Portal, a Document Library, integrated E-mail, Analytical Reporting and a fully integrated Project Management system. Very few CRM solutions that serve the small to mid-size market sector offer this level of functionality. The product is also modular in design which means you can pick and choose only the functionality you require for your business and add additional functionality at any time. The company has now introduced an AI component as an add-on to the full application suite. 2) Commence has a staff of highly experienced personnel that provide Commence customers with best practices and services for Marketing Campaign Management, Lead Management, Sales Opportunity Management and Customer Support. The company offers consulting services such as assistance with creating a Sales Enablement and Marketing Enablement program for improving sales execution and customer service. Commence also offers digital marketing services such as content creation and distribution on social sites. Most competitive solutions do not have an experienced support team in place to provide this level of service. 3) Commence has been providing business software to the small and mid-size community for more than two decades, has several thousand users around the world and has built a reputation for quality products and world class customer service. Customer reviews are excellent. Commence CRM is idea for businesses that require more functionality then is provided by low cost CRM programs but without the cost and complexity of higher end solutions.
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Commence Reviews (43)
- ★★★★★40
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Commence CRM is overwhelmingly well-regarded by its users, with 41 of 43 reviews giving it 5 stars. Users consistently praise the platform for being intuitive and easy to use while offering robust functionality at a reasonable price point. The no-code customization capabilities stand out as a major strength—many reviewers note they can adapt the system to their specific needs without heavy IT involvement or additional costs. The 360-degree customer view on a single screen is mentioned as a key differentiator that improves the user experience.
Customer support emerges as a genuine competitive advantage across reviews. Users repeatedly highlight the responsive, knowledgeable support team, availability by phone, and the company's willingness to work closely during implementation. Many describe staff as professional, friendly, and genuinely focused on meeting business needs rather than just closing a sale. Several long-term customers (some using Commence since the 1990s) cite rock-solid reliability and data security as reasons they've stayed.
The product suits a broad range of organizations—law firms, lead-generation services, repair companies, nonprofits, and startups all report success. Users frequently mention it bridges the gap between basic, low-cost CRMs and expensive enterprise systems. Pricing and value for money are mentioned favorably in multiple reviews, with one user crediting the system with saving their company over $3 million over 12 years.
Only minor concerns surface: one reviewer noted the lack of a customer portal (noted as planned for 2013), and one wished for French language support. The overwhelmingly positive pattern suggests these are exceptions rather than representative issues.
★★★★★
Wednesday, June 23, 2021
“Commence CRM is an excellent product coupled with a team…”
Commence CRM is an excellent product coupled with a team of highly experienced sales, marketing and service professionals that have helped us get the maximum value from their software. I have worked with the company’s CEO who is one of the most knowledgeable professionals in the CRM market. Highly recommend.
★★★★★
Wednesday, October 21, 2020
“A very intuitive user interface makes Commence CRM a breeze…”
A very intuitive user interface makes Commence CRM a breeze to use yet the product offers very strong functionality and can be easily modified by the system administrator. The customer service has been excellent. The Commence staff ensured that we got the system set up the way we needed it and they are immediately available by telephone if you need assistance. Very pleased with the product and service.
★★★★★
Tuesday, August 25, 2020
“Commence CRM’s has been a powerful, customizable and reliable solution.…”
Commence CRM’s has been a powerful, customizable and reliable solution. The products functionality, flexibility and support has enabled us to automate our business processes, become more efficient with managing customer relationships and improve both performance and quality control. Customer support has been excellent.
★★★★★
Sunday, February 16, 2020
“We use Commence CRM in France for managing all customer…”
We use Commence CRM in France for managing all customer relationships, leads and sales. What we like best is how quick and easy you can customize the program and it offers excellent multi-level reporting. Its very easy to use and feature rich and a fraction of the cost of competitive products with similar functionality. Customer service has been excellent. Highly recommend this company and product. Only wish is that is was in the French language.
★★★★★
Monday, October 21, 2019
“Overall: Excellent. It has become our primary Database and CRM…”
Overall: Excellent. It has become our primary Database and CRM software. For a small business with multiple needs, its simply terrific and at an extremely reasonable cost per year.
★★★★★
Monday, March 11, 2019
“We are a repair and remodeling company that has to…”
We are a repair and remodeling company that has to schedule and manage numerous jobs and projects. We choose Commence CRM because it provided us with 1 centralized database to capture and manage our customers, schedule projects and maintain one single calendar of all activity. Access to information could not be easier and the products filtering is great, if we need to research something it’s quick and efficient. I don’t know how we ran the business with Commence CRM.
★★★★★
Sunday, February 17, 2019
“We selected Commence CRM because the product offered a robust…”
We selected Commence CRM because the product offered a robust set of functionality and the flexibility to address several unique business requirements that other CRM systems could not. The customer support and on-boarding services Commence provided was top shelf. Because of this the transition has been easy and we have gotten a rapid return on our investment. Commence has become true partner of SRI.
★★★★★
Wednesday, October 10, 2018
“I would like to convey just how much I appreciate…”
I would like to convey just how much I appreciate the Commence product and how valuable it is in my day-to-day activities. I have used Commence for contact and project management my personal finances, calendar activities, as a software/hardware resource management tool, for software license maintenance and many other work related tasks. Commence is a critical software product that I use daily in my work for a leading petroleum software company. Thanks again for a fine product….
★★★★★
Thursday, March 29, 2018
“After reviewing several web based CRM solutions we selected Commence…”
After reviewing several web based CRM solutions we selected Commence based on the company’s impressive track record, strong customer references and product features that seem to differentiate Commence from the pack. We are quite pleased with our decision.
★★★★★
Tuesday, March 6, 2018
“We are thrilled with Commence CRM and it serves us…”
We are thrilled with Commence CRM and it serves us very well. We have customized the product around our very specific and unique business model and business processes, spread out over 10 locations and it has enabled us to compete effectively with companies that are much larger than us. A hearty thank you, to the entire Commence team, for your continued support and outstanding service.
