What is Commence?
Commence Corporation offers several compelling reasons to select them as your partner for Customer Relationship Management software and price is just one of them. Starting at just $12 per user per month you get a comprehensive solution for managing customer relationships, leads and your sales pipeline but there is much more than that. 1) The company offers a robust solution that rivals enterprise level products at a fraction of the cost. In addition to the traditional contact management, sales and lead management applications provided by the majority of CRM software solutions, Commence CRM offers a Marketing Campaign Management, a Help Desk Ticketing system with a Knowledge base, FAQ and internet based Customer Portal, a Document Library, integrated E-mail, Analytical Reporting and a fully integrated Project Management system. Very few CRM solutions that serve the small to mid-size market sector offer this level of functionality. The product is also modular in design which means you can pick and choose only the functionality you require for your business and add additional functionality at any time. The company has now introduced an AI component as an add-on to the full application suite. 2) Commence has a staff of highly experienced personnel that provide Commence customers with best practices and services for Marketing Campaign Management, Lead Management, Sales Opportunity Management and Customer Support. The company offers consulting services such as assistance with creating a Sales Enablement and Marketing Enablement program for improving sales execution and customer service. Commence also offers digital marketing services such as content creation and distribution on social sites. Most competitive solutions do not have an experienced support team in place to provide this level of service. 3) Commence has been providing business software to the small and mid-size community for more than two decades, has several thousand users around the world and has built a reputation for quality products and world class customer service. Customer reviews are excellent. Commence CRM is idea for businesses that require more functionality then is provided by low cost CRM programs but without the cost and complexity of higher end solutions.
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Commence Reviews (43)
- ★★★★★40
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Commence CRM is overwhelmingly well-regarded by its users, with 41 of 43 reviews giving it 5 stars. Users consistently praise the platform for being intuitive and easy to use while offering robust functionality at a reasonable price point. The no-code customization capabilities stand out as a major strength—many reviewers note they can adapt the system to their specific needs without heavy IT involvement or additional costs. The 360-degree customer view on a single screen is mentioned as a key differentiator that improves the user experience.
Customer support emerges as a genuine competitive advantage across reviews. Users repeatedly highlight the responsive, knowledgeable support team, availability by phone, and the company's willingness to work closely during implementation. Many describe staff as professional, friendly, and genuinely focused on meeting business needs rather than just closing a sale. Several long-term customers (some using Commence since the 1990s) cite rock-solid reliability and data security as reasons they've stayed.
The product suits a broad range of organizations—law firms, lead-generation services, repair companies, nonprofits, and startups all report success. Users frequently mention it bridges the gap between basic, low-cost CRMs and expensive enterprise systems. Pricing and value for money are mentioned favorably in multiple reviews, with one user crediting the system with saving their company over $3 million over 12 years.
Only minor concerns surface: one reviewer noted the lack of a customer portal (noted as planned for 2013), and one wished for French language support. The overwhelmingly positive pattern suggests these are exceptions rather than representative issues.
★★★★★
Friday, February 16, 2018
“Choose Commence CRM do its strong functionality, price and excellent…”
Choose Commence CRM do its strong functionality, price and excellent interaction we had with the company during our evaluation period. The sales and support staff addressed our questions quickly and professionally for several weeks before we made our final decision. We liked the integrated project management functionality they offered. Very happy with our decision
★★★★★
Friday, March 13, 2015
“We've been using Commence since the mid 90s. It handles…”
We've been using Commence since the mid 90s. It handles our in-house ticketing (reserved seating and general admission), rental events, estimates and invoices, patron database, rental client database, events calendars, employee scheduling, reporting, and so much more. It is solid, feature-filled, quick to learn, and incredibly flexible.
★★★★★
Tuesday, January 21, 2014
Johns' Logging“After looking for a new CRM for several months, I…”
After looking for a new CRM for several months, I was on the verge of giving up. Then I came across Commence, and I fell in love with all the features that it offered. The fact that it was in our budget and quite affordable also helped with my decision.
★★★★★
Monday, January 13, 2014
“Highly recommend Commence as it provides a one stop shop…”
Highly recommend Commence as it provides a one stop shop for all your CRM requirements. Your business is sure to grow with Commence.The pricing is reasonable in comparison to the high standards of their service.
★★★★★
Monday, December 16, 2013
Agile Solutions“We were looking for a new CRM, and had almost…”
We were looking for a new CRM, and had almost relegated to writing our own before we found Commence. We found it actually had some features we hadn't thought about, and will help our business immensely. The price is also perfect for our company.
★★★★★
Wednesday, December 11, 2013
Memocom“We had three specific requirements for the selection of a…”
We had three specific requirements for the selection of a CRM system. First, a quality product from a company with a track record for successful implementations of their product and a return on investment. Next a trusted hosting service so that our data was protected. Lastly, a company that you could call and get assistance when required. Commence has met all three expectations. The product is much more robust then similar offerings, the hosting service is best in class and the customer support has been excellent. I highly recommend Commence CRM.
★★★★★
Friday, October 4, 2013
JB Gun Supplies“We found the Commence CRM system to be lightyears ahead…”
We found the Commence CRM system to be lightyears ahead of others. Their support was always available to help with any difficulties and was beyond anything we imagined.
★★★★★
Monday, September 30, 2013
“Commence has made the online CRM experience simple, compared to…”
Commence has made the online CRM experience simple, compared to the other more complicated and expensive programs. Get the most out of your customers and sales team with this program.
★★★★★
Thursday, September 26, 2013
“This CRM was extremely easy to use and had a…”
This CRM was extremely easy to use and had a very simple, user-friendly interface. My business has been looking for such a CRM for a while now and are glad we came across Commence!
★★★★★
Tuesday, September 17, 2013
CPP“This CRM is perfect for for any type of business…”
This CRM is perfect for for any type of business involving people. The cloud based computing makes it that much easier to manage clients. Well done!
